GMail's Report Spam Button is Worthless

What's the deal with For Frak's Sake's “GMail's Report Spam Button is Worthless” article? Is it just me or does that article do absolutely nothing to articulate any of the problems with GMail's service, only calling it "worthless" because in his/her own experience it doesn't appear to be doing anything, even though it's one of the most effective spam blockers on a free email service to date?