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"Linux switch saved city millions and reduced user complaints"

computerworlduk.com

1–10 of 141 posts

Re: "Linux switch saved city millions and reduced user complaints"

#3

The article says it's based on Ubuntu, but the LiMux page linked by it says it's based on Debian (Sarge, no less, which is ancient nowadays).

Since LiMux 3, its Ubuntu.

https://www.desktopsummit.org/sites/www.desktopsummit.org/fi...

They are now on 10.04.

Re: "Linux switch saved city millions and reduced user complaints"

#4
On a parallel anecdote. Installing Ubuntu on my parents PC sure did reduce the amount of assistance they needed from me with crashes and malware. I'd recommend it to anyone who needs to spend some time helping non-tech friends with computer problems :)

Re: "Linux switch saved city millions and reduced user complaints"

#6

On a parallel anecdote. Installing Ubuntu on my parents PC sure did reduce the amount of assistance they needed from me with crashes and malware. I'd recommend it to anyone who needs to spend some time helping non-tech friends with computer problems :)

Agree. I Installed Ubuntu to my girlsfrind and it was running 1 year without destruction. On the other hand I've taken away administration priviledges from my dads windows 7 and its holding pretty well ...

Re: "Linux switch saved city millions and reduced user complaints"

#7
The subheading of the linked article, "Monthly IT complaints dropped from 70 to a maximum of 4" is contradicted in the article text. The text of the article says that the "maximum number of complaints" per month dropped from 70 to 46, not 4.

(Also, the maximum number of complaints is irrelevant, but I guess complaining here about people not understanding statistics is pointless.)

Re: "Linux switch saved city millions and reduced user complaints"

#8

On a parallel anecdote. Installing Ubuntu on my parents PC sure did reduce the amount of assistance they needed from me with crashes and malware. I'd recommend it to anyone who needs to spend some time helping non-tech friends with computer problems :)

I did the same thing on my mothers laptop a couple of years ago, but switched back to Windows a few month later after far too many complaints of "I can't view this document/power point someone emailed me" and "people can't view the document/power point I e-mailed them".

Re: "Linux switch saved city millions and reduced user complaints"

#9

On a parallel anecdote. Installing Ubuntu on my parents PC sure did reduce the amount of assistance they needed from me with crashes and malware. I'd recommend it to anyone who needs to spend some time helping non-tech friends with computer problems :)

Until they call up asking how to get netflix to work

Re: "Linux switch saved city millions and reduced user complaints"

#10
post #5

For counter arguments there's some fascinating stuff at http://limuxwatch.blogspot.co.uk/ although it hasn't been updated for a while, so maybe they've finally succeeded?

"Watching the city of Munich fail to convert to Linux" At least they post their bias upfront.

Sounds like a disgruntled vendor.

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