Verizon just did this to us
T-Mobile switches users to pricier plans
51–60 of 126 posts
Re: T-Mobile switches users to pricier plans
#52Final straw for me. Just called and canceled after 15+ years—shockingly, they were loath to actually provide the unlock code to port my number out. Switched to an MVNO on the same network that’s >50% cheaper.
13 years here, what MVNO did you pick? I'm looking at visible and US cellular.
9 years (and 2-3 lines) here, moving to Mint. Should have done this a long time ago...
Re: T-Mobile switches users to pricier plans
#53They also send their previous customer's accounts in debt collection even if they have paid in full when closing the account. Happened with me. Got a debt collector's letter a few years later. I had the proof of payment but still ended up paying again to prevent damage to my credit. Later on found on reddit that they have done this with many people, some of whom didn't have means to pay again, so ended up taking a cr…
I have a genuine question in that case. I am no longer a customer so will I be able to take them to small claim court and provide a proof of payment and collect my money again?
Or will the mandatory arbitration will still hold?
Re: T-Mobile switches users to pricier plans
#54Maybe every T-Mobile customer should switch to Mint Mobile or other low cost carriers en masse. They will lower their prices right after the mass exodus. However they are counting on the misleading practice that most people are busy and won't ask questions. Lot's of nonsense gets pushed like this.
T-Mobile acquired Mint Mobile in March 2023.
https://www.npr.org/2023/03/15/1163743380/t-mobile-buys-mint...
Even before the acquisition, Mint Mobile was just a T-Mobile MVNO. While Mint Mobile has less expensive plans than T-Mobile, and switching would reduce T-Mobile's profit margin, the quality of Mint Mobile's service is also lower:
> Mint runs on T-Mobile networks so will get the same coverage except it does not get domestic roaming (on AT&T, Verizon, US Cellular, and other small regional carriers such as ACS/GCI in Alaska) that T-Mobile post-paid or pre-paid does. Mint is “deprioritized” (on QCI 7) meaning it will get slower speeds than most T-Mobile plans (that are on QCI 6). How much slower depends on the exact second how many people are on the same tower & band compared to the capacity of the tower/band, but with speeds usually between 20-90% of T-Mobile Magenta/Pre-Paid customers at the same time & location.
https://www.reddit.com/r/mintmobile/comments/wm1ynh/mint_mob...
The U.S. wireless carrier industry is in desperate need of more competition. Price increases (such as this one and T-Mobile's earlier removal of the autopay discount for credit card purchases) are exactly what happen when corporate consolidation (T-Mobile merging with Sprint) reduces the number of high-end carriers from 4 to 3.
Re: T-Mobile switches users to pricier plans
#55Slightly OT: Has anybody had any luck with an MVNO, like Visible or Mint Mobile? I want to ditch Verizon because $98/mo for spouse and me to use 2GB between us both is just the height of insanity in 2023.
I’ve used Visible for a couple of years now and they’re fine - I’m currently on their lower tier plan and it works well enough. I do route my phone’s traffic through a Wireguard endpoint on my home network, though, which stops the usual video throttling.
Try it for a month before porting if you can - in the end it is still an inexpensive mvno and customer service is one of the places they cut costs.
Re: T-Mobile switches users to pricier plans
#56Slightly OT: Has anybody had any luck with an MVNO, like Visible or Mint Mobile? I want to ditch Verizon because $98/mo for spouse and me to use 2GB between us both is just the height of insanity in 2023.
I've been happily using Ting Mobile for about 8 years, and my bill is always under $45 for two lines, 2GB, 1000 SMS, and 100 minutes (it's lower when we use less). It seems that the plan I'm on isn't available for new customers, but it looks like the new plans might actually be even cheaper.
Re: T-Mobile switches users to pricier plans
#57I'm on a grandfathered ATT plan. I'll bet you ATT is going to try this soon if TMo gets away with it.
Does anyone use the prepaid plans from Mint or Visible, etc? What are the downsides?
Re: T-Mobile switches users to pricier plans
#58Earlier quoted context omitted.
They lied to you. I opted out yesterday.
Of course, the person you talked to may have lied to you and humored you to get you off the phone.
No I see it on my account. https://i.imgur.com/wWzlMfP.jpg
Re: T-Mobile switches users to pricier plans
#59How is this even remotely legal? I'm genuinely asking. They must have consulted with lawyers and believe it is legal. But even if their TOS say they reserve the right to change anyone's plan at any time... that seems like one of those clauses that judges always strike down. This is just flat-out providing a different service than you contracted for. This is like if I order a $200 SSD from Amazon and instead they ship…
Aren't the contracts now technically month-for-month, with the "contract" being the device payment agreement?
As they themselves weasel out of it: they're not "raising prices", they're "moving you to a newer plan with more benefits at a different cost".
Re: T-Mobile switches users to pricier plans
#60I'm on a grandfathered ATT plan. I'll bet you ATT is going to try this soon if TMo gets away with it. Does anyone use the prepaid plans from Mint or Visible, etc? What are the downsides?
Mint users will be deprioritized if the network is congested, hasn’t been a problem for me but in some areas or during large events it could be