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T-Mobile switches users to pricier plans

arstechnica.com

21–30 of 126 posts

Re: T-Mobile switches users to pricier plans

#21
In my country, as you can't just switch customer's plans at will, the telcos structured them as limited-time offers that have no commitment or penalties on top of a regulated base pricing which is like 2-4x the going rate.

After a year the offer ends and you can keep your current plan at the expensive base rate or you can move to a new plan/offer to get the discounted market rate.

That way they can justify increasing rates over inflation and changing contracts at will.

Re: T-Mobile switches users to pricier plans

#22
T-Mobile won't be prepared to process opt-outs until October 17th, so calling before then is unlikely to be an effective use of time. Consider waiting five days. Otherwise, the unprepared call center support representative will not know the magic code to bind your account with.

Re: T-Mobile switches users to pricier plans

#23

How is this even remotely legal? I'm genuinely asking. They must have consulted with lawyers and believe it is legal. But even if their TOS say they reserve the right to change anyone's plan at any time... that seems like one of those clauses that judges always strike down. This is just flat-out providing a different service than you contracted for. This is like if I order a $200 SSD from Amazon and instead they ship…

Older plans (pre-2022) should be under the "Un-Contract": https://www.t-mobile.com/news/press/uncontract-carrier-freed...

Notably "By contrast, the Un-contract is all give, no take. You can keep your existing Simple Choice plan and we won’t raise your rates. As part of this commitment, customers on existing Simple Choice promotional plans − like the Un-carrier’s ultra-popular 4 lines for $100 with up to 10 GB of 4G LTE data − can keep them for as long as they’re T-Mobile customers."

Seems like a shut-and-close case for a class action lawsuit. Whoever made the decision to push ahead with this seems to have missed some internal due diligence - or there's some tiny legal footnotes I'm missing.

Re: T-Mobile switches users to pricier plans

#24

Almost 25 years ago, Fucked Company did such a beautiful job of aggregating countless parallel stories as the dot-com bubble started to burst. It made it so easy to see what was going on in aggregate. There’s an opportunity for the same sort of thing now, but tracking all the desperate scrambling for revenue as the “we’ll make money after the next 10x users, promise” loses its ground as a business model.

And when they started getting filtered out, they created a "luckedcompany" clone with a slightly different logo and string replaced any "fuck" into" luck" before presenting to the user.

I had thought lucked company was for positive announcements?

Re: T-Mobile switches users to pricier plans

#25

RoboForm auto-upgraded my "perpetual" license that I bought over 10 years ago and now it's in "read-only" mode (doesn't allow auto-fill or adding new passwords) unless I pay them a MONTHLY subscription AND it synced all my passwords to their server without my consent.

[dead]

Re: T-Mobile switches users to pricier plans

#26

How is this even remotely legal? I'm genuinely asking. They must have consulted with lawyers and believe it is legal. But even if their TOS say they reserve the right to change anyone's plan at any time... that seems like one of those clauses that judges always strike down. This is just flat-out providing a different service than you contracted for. This is like if I order a $200 SSD from Amazon and instead they ship…

I will guess that a class action is off the table because they imposed a mandatory binding arbitration clause (yup, https://www.t-mobile.com/responsibility/legal/terms-and-cond...). And forced binding arbitration is legal because the Supreme Court seems to be owned by corporations and billionaires.

I suppose we could file complaints with the FTC and the FCC, but I suspect it will not help. After all, they probably got thousands of complaints about Comcast, but that didn't prevent Comcast from taking over the media world.

T-Mobile used to be one of the better ones. But it was probably inevitable that they would succumb to the enshittification process that is devouring the corporate world.

Re: T-Mobile switches users to pricier plans

#27
Opt-out instructions:

https://www.reddit.com/r/tmobile/comments/174uelk/megathread...

Edit:

I called T-Mobile and they said they can't use the code until the 17th, and they'd send out a text message informing of the upcoming changes with the ability to opt out. Sounds really shady.

Re: T-Mobile switches users to pricier plans

#28
I continue to be amazed at how much abuse my fellow Americans take from their telcos.

I pay 13 EUR/4 wks (yes, German mobile operators are a bit slippery, too) for 3 GB + unlimited domestic talk and text. If I wanted to waste more time on my mobile, 20 GB would run around 30/4 wks.

Of course, this is with a paid-for handset. I’ve never had a contract over here.

What is the most economical, yet reliable way to receive (and occasionally send) SMSes on a US number while abroad, preferably with a way to transfer an existing US cell number in?

Re: T-Mobile switches users to pricier plans

#30
post #23

How is this even remotely legal? I'm genuinely asking. They must have consulted with lawyers and believe it is legal. But even if their TOS say they reserve the right to change anyone's plan at any time... that seems like one of those clauses that judges always strike down. This is just flat-out providing a different service than you contracted for. This is like if I order a $200 SSD from Amazon and instead they ship…

Older plans (pre-2022) should be under the "Un-Contract": https://www.t-mobile.com/news/press/uncontract-carrier-freed... Notably "By contrast, the Un-contract is all give, no take. You can keep your existing Simple Choice plan and we won’t raise your rates. As part of this commitment, customers on existing Simple Choice promotional plans − like the Un-carrier’s ultra-popular 4 lines for $100 with up to 10 GB of 4G L…

T-Mobile forces customers into arbitration unless you've opted out. Probably straightforward to arbitrate based on terms, but I recommend filing an FCC complaint. Regulators light a fire.

https://consumercomplaints.fcc.gov/hc/en-us

Go to Phone > Billing (or go directly from here) https://consumercomplaints.fcc.gov/hc/en-us/articles/3600012...

Phone Issues: Advertised Rate

Text box content:

    T-Mobile is forcing me to upgrade my mobile plan even though I signed up with 
    their  advertised Price-Lock https://www.t-mobile.com/support/account/price- 
    lock

    There is no option to opt-out as of $today's_date. This is a violation of 
    my contract, and they are relying on the fact that most consumers do not have 
    enough knowledge/time to call in and argue with customer representatives for 
    hours. https://www.fiercewireless.com/wireless/t-mobile-will-migrate- 
    customers-higher-cost-plans

    T-Mobile is also forcing customers who want to opt out and keep to their 
    current contracted plan to listen to an unsolicited sales pitch -- this may 
    violate telephone advertisement and spamming laws.

    While the company claims that customers can opt out, multiple customers have.    
    reported that phone reps refuse to allow opt-out when they call, which is in 
    general disingenuous behaviors. I believe that the FCC should force T-Mobile 
    to provide this option through email or an online menu.
FTC complaint can be made here: https://reportfraud.ftc.gov/
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