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Up to tenth of Amazon shoppers in GB 'bribed' by sellers to offer good review

theguardian.com

31–40 of 56 posts

Re: Up to tenth of Amazon shoppers in GB 'bribed' by sellers to offer good review

#31
post #12

This happens to me (here in California) regularly. When this happens I leave a review saying so, either on the product itself or on the seller's page. Amazon always deletes these reviews. So, Amazon knows about the practice, and approves of it. Not much you can do at that point.

Yep, I've posted more than a few 'Seller sent me a giftcard to bribe for a good review' - Amazon deletes them.

I've had better luck posting pictures with the "bribe" coupon in the picture next to the item.

Re: Up to tenth of Amazon shoppers in GB 'bribed' by sellers to offer good review

#32
post #27

Fakespot is a tool that can help identify products with manipulated reviews. https://www.fakespot.com/

I don’t trust it. I just used it to scan a listing (a head-cleaning cassette) which has a lot of obviously fake reviews, and it returned an A.

Re: Up to tenth of Amazon shoppers in GB 'bribed' by sellers to offer good review

#33
post #16
post #13

I’ve had offers to remove a review. Bought a highly rated kettle that broke in a couple of weeks which I returned. Left a review saying such and started to receive offers to remove the review. Started at £20 and they kept coming even though I reported them. No, I didn’t take the offer.

Why not take the money and just not remove the review?

Not the person you're replying to, but:

As of this moment, I can say that I've never received a penny for writing a review. I have a small number of Amazon affiliate links on my website, but they're all for products that I personally researched, bought at the advertised price, and now recommend. No one can credibly accuse me of conflict of interest. If I say I like a thing, it's because I genuinely like it.

Getting a few bucks from a scammer isn't worth the reputational risk to me.

Re: Up to tenth of Amazon shoppers in GB 'bribed' by sellers to offer good review

#34
post #16
post #13

I’ve had offers to remove a review. Bought a highly rated kettle that broke in a couple of weeks which I returned. Left a review saying such and started to receive offers to remove the review. Started at £20 and they kept coming even though I reported them. No, I didn’t take the offer.

Why not take the money and just not remove the review?

morals

Re: Up to tenth of Amazon shoppers in GB 'bribed' by sellers to offer good review

#35
post #13

I’ve had offers to remove a review. Bought a highly rated kettle that broke in a couple of weeks which I returned. Left a review saying such and started to receive offers to remove the review. Started at £20 and they kept coming even though I reported them. No, I didn’t take the offer.

The kettle I bought off of Amazon… the first one was obviously used (hard water deposits inside). The second one was presumably counterfeit as it stank of organic solvents. I ended up buying the same kettle directly from the manufacturer for a few bucks more and all was well.

More recently I succumbed to the temptation of fast shipping. Unfortunately the delivery wasn't so fast when the delivery driver decided to text me maniacally while I wasn't home instead of ringing the door buzzer for someone to let him in. So I bought elsewhere and now I had two of these shower knobs to look at. The Amazon one was indeed counterfeit. More flashing, text was a completely different typeface.

At that point I was down to buying an occasional small item when Amazon dangled a free prime membership in front of me. I've had reason to return every one of those orders I've placed in the past four years.

Lesson learned. Stop buying from Amazon.

Re: Up to tenth of Amazon shoppers in GB 'bribed' by sellers to offer good review

#36

This happens to me (here in California) regularly. When this happens I leave a review saying so, either on the product itself or on the seller's page. Amazon always deletes these reviews. So, Amazon knows about the practice, and approves of it. Not much you can do at that point.

You can send a photo of the bribe to amazon CS and they'll do strikes against the seller.

Re: Up to tenth of Amazon shoppers in GB 'bribed' by sellers to offer good review

#37
post #16
post #13

I’ve had offers to remove a review. Bought a highly rated kettle that broke in a couple of weeks which I returned. Left a review saying such and started to receive offers to remove the review. Started at £20 and they kept coming even though I reported them. No, I didn’t take the offer.

Why not take the money and just not remove the review?

Integrity perhaps?

Re: Up to tenth of Amazon shoppers in GB 'bribed' by sellers to offer good review

#38
post #23

Earlier quoted context omitted.

> Reason being those are supposed to be reviews of the product. I understand that, so I only leave reviews on the product if it's a single seller, selling their own product. I think "this product comes with a scam offer" is a valid review of the product . I also leave seller reviews, of the seller, on the seller's page. (Many people don't realize you can do this.) These are deleted too.

Once you realize the full scope of reviews that Amazon deletes, it's hard to take anything left behind as credible whatsoever. I went down a long odyssey recently of trying to get a refund for a food item that was four months expired the day it was delivered. Amazon refused. I escalated it. Amazon refused again. I tried to leave a bad review. Amazon deleted it. I reviewed the seller itself. Deleted again. Kept trying…

I left a mostly complimentary review for a home video camera (brand is EUKI) but also mentioned that the battery life was not as good as advertised. Not only was the review removed, but I am now blocked from reviewing any of that manufacturer's products. This is despite being in the top couple percent of reviewers overall BTW. The manufacturer can't block me that way; only Amazon themselves can. Conclusions about Amazon's trustworthiness (or ethics generally) are left as an exercise for the reader.

Re: Up to tenth of Amazon shoppers in GB 'bribed' by sellers to offer good review

#39
I don't understand what you guys are purchasing and how the experience is so different if this is a real probability. I've had an Amazon account at this point since the late 90s, been a Prime member I think since 2004, wouldn't be surprised if I've exceeded six figures in total purchases after a quarter century considering several degrees worth of textbooks, furniture, appliances, clothing, the fact that both my family and my wife's family have been putting kids birthday and Christmas wish lists on there for close to a decade now. I have never once been bribed to leave a review. Obviously, this does actually happen, but it buggers belief that 1 in 10 is a real expectation and yet it never happens over the course of thousands of purchases in over 20 years. Unless there is something special about Great Britain in particular.

I'm not saying I trust the reviews on Amazon, but why even read them? I'm trying to think of purchases I made recently of stuff that actually mattered. I got all of my Minisforum Ryzen small-form factor PCs for my homelab cluster. Le Creuset cookware to stock my kitchen. I think I probably got the Dyson v7 Fluffy that's sitting in the corner of my room staring at me right now. My wife got our Litter Robot boxes from Amazon. When a bunch of my DeWalt power tools got stolen, I actually tried to restock from Home Depot, but they were out of a bunch of shit and Amazon wasn't. All of my Aruba Instant-On access points came from Amazon. Clearly, not everything is reputable and you should avoid certain categories of things. I know my wife was trying to get skin care products from there at some point and says it was all obvious knock offs that were watered down and she could get the same stuff but actually real from department stores and just started doing that. But best I can tell, high quality durable goods from well-known brands sold by the actual brand with pre-existing reputations are perfectly fine. Go to Gamer's Nexus or L1 Techs if you want honest word on the best PC parts. My dad was a plumber for 45 years. If I want to know what brand of tools to get, I ask him.

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