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HP fails to derail claims that it bricks scanners on printers when ink runs low

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31–40 of 190 posts

Re: HP fails to derail claims that it bricks scanners on printers when ink runs low

#31
post #15

My in-laws needed a printer scanner because they are getting old and needed to scan paperwork to move to a retirement community. They went out and bought an HP printer scanner and asked me to help them set it up. It took me multiple hours and I still couldn't figure everything out. It took them the next two days to really get it up and running. Poorly designed actively hostile software.

"Ill help you take that shit back to the store. Its junk. Dont buy HP."

Re: HP fails to derail claims that it bricks scanners on printers when ink runs low

#32
Canon 100% does this on my printer/scanner if the ink dries up (long time without printing) or it thinks you have pirate ink.

It throws up some error message that you can't clear until you put in new ink cartridges. This is very annoying as I scan frequently but very, very rarely print.

I'd readily replace it but I cannot find a laser printer with duplex scanner with ADF that isn't obscenely expensive and/or huge.

Re: HP fails to derail claims that it bricks scanners on printers when ink runs low

#33
post #18

It's like Mercedes trying to charge a monthly subscription fee for heated seats. When you do something like this to consumers, you lose their trust and you will never gain it back.

AFAIK they offered monthly, yearly, and "unlimited" subscription. In that case what's the issue? Heated seats are frequently an upgrade option. What's the problem with offering payments as an option?

And, in fact, if you're only going to keep the car for a few years, the subscription may be cheaper.

Re: HP fails to derail claims that it bricks scanners on printers when ink runs low

#34
post #24

Because of this kind of thing I haven't actually replaced my printer, since it broke, and have been actively looking for ways to avoid doing so. - In the UK, Royal mail will now print the label for you, when you order a collection. DPD claims to do so when you drop off but the shops often turn out not to have a printer - Libraries print more cheaply than shops, neither are suitable for printing where confidentiality…

Buy a brother laser printer. Anything that's not a laser printer is not worth it except for very very very specific use cases.

Because of this laser printers are actually profitable to sell. So they don't have to loss leader their income from you.

Re: HP fails to derail claims that it bricks scanners on printers when ink runs low

#35

Even if you only print things once a month, a laser printer is far less wasteful in time, money, and bullshit than ink that's perpetually dry or consumed. Rather than an entry-level laser printer that cannot be economically repaired, a used mid-level enterprise printer is often the cheapest option long term and saves useful electronics from becoming e-waste. Office furniture rental/repo places and secondary markets l…

Back in my university days some students owned (used) business color lasers solely for printing bootleg textbooks. 3rd party toner is cheap and a couple books already paid for the price of the unit.

Re: HP fails to derail claims that it bricks scanners on printers when ink runs low

#36

Even if you only print things once a month, a laser printer is far less wasteful in time, money, and bullshit than ink that's perpetually dry or consumed. Rather than an entry-level laser printer that cannot be economically repaired, a used mid-level enterprise printer is often the cheapest option long term and saves useful electronics from becoming e-waste. Office furniture rental/repo places and secondary markets l…

This. About 5 years ago when my wife started her doctoral program, she started printing a ton of resources (and still does). We were constantly buying expensive ink monthly. I did some research and bought her a Brother laser printer for something like $300 and never looked back. You do have to buy toner about once a year, but it’s far more cost effective and efficient. Now if I could somehow convince her to use PDFs instead!

Re: HP fails to derail claims that it bricks scanners on printers when ink runs low

#37

Canon 100% does this on my printer/scanner if the ink dries up (long time without printing) or it thinks you have pirate ink. It throws up some error message that you can't clear until you put in new ink cartridges. This is very annoying as I scan frequently but very, very rarely print. I'd readily replace it but I cannot find a laser printer with duplex scanner with ADF that isn't obscenely expensive and/or huge.

I had a Brother brand B&W laser printer with a duplex scanner many years ago. I had it for 10 years and it was still working when my ex took it. As far as I know its still going.

Unfortunately, laser printers are just bigger than inkjet. The paper route is more complicated and the mechanism has to be larger. That's the benefit of inkjet, it's an extremely simple mechanism that can be reduced to a very small footprint.

IMO, laser is better in almost every way. It's well worth the drawbacks.

Re: HP fails to derail claims that it bricks scanners on printers when ink runs low

#38

Even if you only print things once a month, a laser printer is far less wasteful in time, money, and bullshit than ink that's perpetually dry or consumed. Rather than an entry-level laser printer that cannot be economically repaired, a used mid-level enterprise printer is often the cheapest option long term and saves useful electronics from becoming e-waste. Office furniture rental/repo places and secondary markets l…

Absolutely. I have a laserjet 4000 I've had since I was given it in 2002 at an office clearance. It's printed about 10000 pages while I've had it,and in that time I've had to change the toner once. And I was given two original HP cartridges with the printer,and installed the first one a full 17 years after getting it. Worked perfectly,and is still in there. Works with windows, mac os, chromebooks without issue, all o…

RIP my laserjet 4000. So many plastic pieces became brittle and finally broke, but it kept on working. Finally a few things went that could not be readily replaced/repaired and I finally gave up on it. It was a sad day. Of today's options, Brother is fine, but nothing compares to the GOAT.

Re: HP fails to derail claims that it bricks scanners on printers when ink runs low

#39
post #24

Because of this kind of thing I haven't actually replaced my printer, since it broke, and have been actively looking for ways to avoid doing so. - In the UK, Royal mail will now print the label for you, when you order a collection. DPD claims to do so when you drop off but the shops often turn out not to have a printer - Libraries print more cheaply than shops, neither are suitable for printing where confidentiality…

Buy a brother laser printer. Anything that's not a laser printer is not worth it except for very very very specific use cases. Because of this laser printers are actually profitable to sell. So they don't have to loss leader their income from you.

+1 to Brother laser printer. i had mine for over 5 years and it still works great (i had to replace the original toner cartridge once). i recently had some smudges on printed paper and a quick chatGPT search later i was following Brother's troubleshooting guide which helped me get rid of the smudge (essentially showed me how to clean the print header). i even bought an updated printer for my parents whose old hp laser printer died after a firmware update (there are posts about it in their support forum).

Re: HP fails to derail claims that it bricks scanners on printers when ink runs low

#40
post #24

Because of this kind of thing I haven't actually replaced my printer, since it broke, and have been actively looking for ways to avoid doing so. - In the UK, Royal mail will now print the label for you, when you order a collection. DPD claims to do so when you drop off but the shops often turn out not to have a printer - Libraries print more cheaply than shops, neither are suitable for printing where confidentiality…

Buy a brother laser printer. Anything that's not a laser printer is not worth it except for very very very specific use cases. Because of this laser printers are actually profitable to sell. So they don't have to loss leader their income from you.

I also find that laser printers are somewhat better at not printing. They're less reliant on daily print jobs to keep their insides from clogging up.
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