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Some Pixel owners still can't dial 911 during an emergency

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211–220 of 275 posts

Re: Some Pixel owners still can't dial 911 during an emergency

#211

Funny, because I have the opposite problem. My Pixel dials 911 out of random and I always have to race to disconnect the call. Just last night my Pixel Watch started ringing out of random while I was eating dinner and it said it was dialing 911. I saw a phone call pop up on my Pixel 6 phone but fortunately canceled it before it connected. My watch didn't even tell me why it dialed 911, and once I disconnected the cal…

Ah, 911 Georg

Re: Some Pixel owners still can't dial 911 during an emergency

#213

There should be some kind of test number twin of 911 that works exactly the same (without SIM, supplying E911 data), but just plays a pre-recorded message optionally with some "debug" info.

The article says to test by calling the non-emergency number, but that seems like a really unrealistic test. Even if they offered a test version of 911, I wouldn't trust that it works exactly the same as 911.

If you follow the link you'll see the procedure is you call the non-emergency number to ask for a time and location slot where you're allowed to call the real 911 number for test purposes. This let's them schedule you for a time where they predict lower demand. Seems sensible to me.

Re: Some Pixel owners still can't dial 911 during an emergency

#214

Earlier quoted context omitted.

That would be the point where I take a hammer to the phone.

Believe me, if it hadn’t been for 2FA tokens that I needed to get off of it, I would have been dropping cinderblocks on it to get it to stop.

Aegis Authenticator has been a lifesaver for me: https://getaegis.app/

Re: Some Pixel owners still can't dial 911 during an emergency

#215

When I had a Pixel4, I witnessed a car accident in which someone got hurt quite substantially. Hard as a tried, the process of dialing 911 failed multiple times; the phone app simply crashed and left me with a blank screen or the home screen. I put a complaint in with my carrier but nothing was ever done. And of course Google could give 0 fucks with their customer support. A few months later, I needed to call 911 for…

Someone could put all of these reports together along with the paper trail of unresolved complaints to Google through discovery and likely end up with a great class action case or even a criminal negligence case.

911 is one of those things that absolutely must work and most phones will allow you through using any available network if you are out of range of your primary carrier.

The fact that this is unreliable on any mobile phone is completely unacceptable.

Re: Some Pixel owners still can't dial 911 during an emergency

#216

When I had a Pixel4, I witnessed a car accident in which someone got hurt quite substantially. Hard as a tried, the process of dialing 911 failed multiple times; the phone app simply crashed and left me with a blank screen or the home screen. I put a complaint in with my carrier but nothing was ever done. And of course Google could give 0 fucks with their customer support. A few months later, I needed to call 911 for…

> A few months later I’m surprised you kept the phone. I would have gotten a new phone if I discovered my current one couldn’t dial 911 properly.

[dead]

Re: Some Pixel owners still can't dial 911 during an emergency

#217
post #85

Earlier quoted context omitted.

I can hallucinate couple different explanations for that: - Modern software is way too overcomplicated to take seriously. - 911 is handled too specially, leading to oversights by implementers. - Feature importance to you has nothing to do with implementation difficulties. etc.

Yes, I think the real problem is #2. The only reliable way to test 911 features is a test lab, to which the average engineer doesn't have access to. On top of that, calling 911 isn't exactly as placing a normal call - so the only way to test is... to call 911. Again, a test lab should help towards these things, but I doubt Google has one accessible to the average engineer working on the dialer. Plus, they most likely…

How does every other phone manufacturer do it then?

Re: Some Pixel owners still can't dial 911 during an emergency

#218

When I had a Pixel4, I witnessed a car accident in which someone got hurt quite substantially. Hard as a tried, the process of dialing 911 failed multiple times; the phone app simply crashed and left me with a blank screen or the home screen. I put a complaint in with my carrier but nothing was ever done. And of course Google could give 0 fucks with their customer support. A few months later, I needed to call 911 for…

Software is a mess.

Re: Some Pixel owners still can't dial 911 during an emergency

#219

Funny, because I have the opposite problem. My Pixel dials 911 out of random and I always have to race to disconnect the call. Just last night my Pixel Watch started ringing out of random while I was eating dinner and it said it was dialing 911. I saw a phone call pop up on my Pixel 6 phone but fortunately canceled it before it connected. My watch didn't even tell me why it dialed 911, and once I disconnected the cal…

This happened to me, it was the emergency shortcut on the phone. Press the power button four times and it calls the police. You can turn it off. It was the button that kept triggering rather than a software fault.

Re: Some Pixel owners still can't dial 911 during an emergency

#220

When I had a Pixel4, I witnessed a car accident in which someone got hurt quite substantially. Hard as a tried, the process of dialing 911 failed multiple times; the phone app simply crashed and left me with a blank screen or the home screen. I put a complaint in with my carrier but nothing was ever done. And of course Google could give 0 fucks with their customer support. A few months later, I needed to call 911 for…

Send a complaint to the FCC. The carrier will notice.
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