131–140 of 275 posts
Why would they design the system in a way that enables an app (Microsoft Teams) to interfere with emergency calls? I know this part is supposed to be fixed, but it's insane that this was part of the problem.
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You don't need a full concert hall to test 911, the simplest LTE test equipment can be just couple sandwiches big. They're also not expensive at Google scale. It does concern me that there were anecdotal posts that read to me like that, developing firmwares and not blatantly violating basic assumptions and principles and core premises of Google MDM cannot occur simultaneously. If I somehow had to, I would bet that th…
You need a special room as well - you can't accept that someone near your building might end up having his 911 call routed through your test infrastructure. Alternatively, I think you can somehow connect the device antenna to your equipment, so that the signal doesn't even have to be transmitted over the air (or at the scale of a femtocell). Still, rather "expensive" to setup in multiple locations for just a team tha…
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I thought 3G networks have been shut down in the US? (Not living there but I remotely maintain some devices with cellular modems over there, so the topic has somewhat of professional interest.)
They have not. 2G networks have been shut down, however.
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It’s also possible that there’s a hardware failure that is making the power button erroneously report button presses, leading to the Emergency SOS. This happened to me on a Pixel 3, which resulted in repeated calls to 911 with no user input. * Can’t power it off for the night, because the flaky power button turns it back on. * Can’t pull the SIM card, because emergency calls don’t require a SIM card to connect. * Can…
That would be the point where I take a hammer to the phone.
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Yes, I think the real problem is #2. The only reliable way to test 911 features is a test lab, to which the average engineer doesn't have access to. On top of that, calling 911 isn't exactly as placing a normal call - so the only way to test is... to call 911. Again, a test lab should help towards these things, but I doubt Google has one accessible to the average engineer working on the dialer. Plus, they most likely…
> Again, a test lab should help towards these things, but I doubt Google has one accessible to the average engineer working on the dialer. And why not? It seems like the real real problem is #4: Management doesn't take seriously people's need to reach emergency services because it's not a profit center.
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Yes, I think the real problem is #2. The only reliable way to test 911 features is a test lab, to which the average engineer doesn't have access to. On top of that, calling 911 isn't exactly as placing a normal call - so the only way to test is... to call 911. Again, a test lab should help towards these things, but I doubt Google has one accessible to the average engineer working on the dialer. Plus, they most likely…
> the only way to test is... to call 911 You should be able to use 933 to test emergency services. https://support.bandwidth.com/hc/en-us/articles/210291778-Th...
It shouldn't be allowed to be sold and Google should be facing fines for each day the functionality is missing, assuming it is a software problem.
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Yes, I think the real problem is #2. The only reliable way to test 911 features is a test lab, to which the average engineer doesn't have access to. On top of that, calling 911 isn't exactly as placing a normal call - so the only way to test is... to call 911. Again, a test lab should help towards these things, but I doubt Google has one accessible to the average engineer working on the dialer. Plus, they most likely…
> the only way to test is... to call 911 You should be able to use 933 to test emergency services. https://support.bandwidth.com/hc/en-us/articles/210291778-Th...
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> Again, a test lab should help towards these things, but I doubt Google has one accessible to the average engineer working on the dialer. And why not? It seems like the real real problem is #4: Management doesn't take seriously people's need to reach emergency services because it's not a profit center.
Even the dimmest view of management should expect them to care about extremely bad PR.