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Some Pixel owners still can't dial 911 during an emergency

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41–50 of 275 posts

Re: Some Pixel owners still can't dial 911 during an emergency

#41
post #5

It's really absurd how such a problem still exists. Couldn't a separate method be used for emergency calling? For example drop to 3g, don't use the dialer app but a separate "emergency" app.

I thought 3G networks have been shut down in the US? (Not living there but I remotely maintain some devices with cellular modems over there, so the topic has somewhat of professional interest.)

They have not. 2G networks have been shut down, however.

Re: Some Pixel owners still can't dial 911 during an emergency

#42
post #15

They are so lucky. My Samsung Phone already called 911 several times, while I had it in my pocket. And every time I have to explain why. I guess I'll get a Pixel next time.

Samsung makes some of the stupidest devices I've ever owned. Back when I had Samsung phones, they did all sorts of things while in my pocket. I experienced multiple butt-dials, music randomly playing, etc. Fortunately, mine never dialed 911. But I could have lived without those moments where death metal started blasting from my pocket because I leaned the wrong way. And let's not get me started on their TVs. Maybe it's not so bad now that their phones support fingerprint scanning, but I wouldn't put it past them to screw that up, too. I sincerely believe that most people who continue to own Samsung devices simply don't know better. Such flimsy bloated crap for products that are supposed to "compete" with Apple, Microsoft, and The Google.

Re: Some Pixel owners still can't dial 911 during an emergency

#43
post #15

They are so lucky. My Samsung Phone already called 911 several times, while I had it in my pocket. And every time I have to explain why. I guess I'll get a Pixel next time.

Had this issue awhile ago, out of nowhere it just started dialing 911 while in my pocket. Turns out some setting was re-enabled after a recent update. Went to Settings > Advanced features > Motions and gestures > Double tap to turn on screen > Disable and I think that finally fixed it. This is on a Samsung A71 5G.

Re: Some Pixel owners still can't dial 911 during an emergency

#44
post #9

It shouldn't be allowed to be sold and Google should be facing fines for each day the functionality is missing, assuming it is a software problem.

[flagged]

For a mild inconvenience that would be disproportionate, but this could be a matter of life or death here.

Re: Some Pixel owners still can't dial 911 during an emergency

#45
post #9

It shouldn't be allowed to be sold and Google should be facing fines for each day the functionality is missing, assuming it is a software problem.

[flagged]

What kind of response would be appropriate then for getting them to take this issue seriously?

Re: Some Pixel owners still can't dial 911 during an emergency

#46

It's really absurd how such a problem still exists. Couldn't a separate method be used for emergency calling? For example drop to 3g, don't use the dialer app but a separate "emergency" app.

If talking about the US (though it’s not the only place that uses the number 911, and I would imagine that other countries’ numbers would be affected): all the major 3G networks have been shut down, so your current options for major networks are T-Mobile’s 2G network (which I successfully dialed 911 with a couple of months ago while in the US, but it’s only spottily available, and it’s being shut down next year), or…

The problem with 4G (and 5G) is that it supports only internet traffic. Phone traffic is passed trough VoLTE that is VOIP on the network. Is something that is fairly new, few years ago only a couple of operators in my country even supported that, and thus phones had to drop to 3G to handle calls. Also VOIP is not that reliable and presents problems especially with different networks.

The problem is when the internet connection is not so stable, and thus VoLTE doesn't work that well. The safer option would be to drop to 3G or even 2G if available to complete emergency calls.

Re: Some Pixel owners still can't dial 911 during an emergency

#47
post #9

It shouldn't be allowed to be sold and Google should be facing fines for each day the functionality is missing, assuming it is a software problem.

[flagged]

I own one, and reading this I most definitely want a refund. It is utter bolox. Sure, every once in a while your car brakes fail, but that's not really the point of the car, is it? It's made to go forward! Anyways, we will get if fixed eventually. Do you like our newest, just released paint colors?

Re: Some Pixel owners still can't dial 911 during an emergency

#48
post #43
post #15

They are so lucky. My Samsung Phone already called 911 several times, while I had it in my pocket. And every time I have to explain why. I guess I'll get a Pixel next time.

Had this issue awhile ago, out of nowhere it just started dialing 911 while in my pocket. Turns out some setting was re-enabled after a recent update. Went to Settings > Advanced features > Motions and gestures > Double tap to turn on screen > Disable and I think that finally fixed it. This is on a Samsung A71 5G.

Thanks, I disabled it! I'm on the A52. I use the double tap feature often enough, but I guess I can live with the lack of convenience, thanks ;)

Re: Some Pixel owners still can't dial 911 during an emergency

#49
post #15

They are so lucky. My Samsung Phone already called 911 several times, while I had it in my pocket. And every time I have to explain why. I guess I'll get a Pixel next time.

If it's possible the power button is getting bumped repeatedly in your pocket. You could search your Android settings, and make sure "Emergency SOS" is turned off.

I don't see a way to turn that off. I could sort of do it using the option to change the emergency number.
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