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Some Pixel owners still can't dial 911 during an emergency

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Re: Some Pixel owners still can't dial 911 during an emergency

#11

It's really absurd how such a problem still exists. Couldn't a separate method be used for emergency calling? For example drop to 3g, don't use the dialer app but a separate "emergency" app.

Having dedicated code path for 911 is literally the problem. It makes it legally almost impossible to test in many countries (since in many countries you're not allowed to dial 911 if you don't have an emergency)

Re: Some Pixel owners still can't dial 911 during an emergency

#12

It's really absurd how such a problem still exists. Couldn't a separate method be used for emergency calling? For example drop to 3g, don't use the dialer app but a separate "emergency" app.

If talking about the US (though it’s not the only place that uses the number 911, and I would imagine that other countries’ numbers would be affected): all the major 3G networks have been shut down, so your current options for major networks are T-Mobile’s 2G network (which I successfully dialed 911 with a couple of months ago while in the US, but it’s only spottily available, and it’s being shut down next year), or…

At least 2 decades ago when I worked with phones the phone as a list of emergency numbers which could be updated to country-spefic values. Often 000, 112, and 911 were always present.

Once the software notices one of these numbers dialled call handling will go a completely different code path than normal calls.

I have no idea how things work in Android, where you obviously must have VoIP hooks?

Re: Some Pixel owners still can't dial 911 during an emergency

#14
My experience has been Pixel phones suck for calls in general. I know of 3 people with Pixel 3As that intermittently can’t receive calls. Often it takes 2-3 calls to these people in order to get 1 to go through. Setting the phones to prefer 4G has so far fixed the problem most reliably but the whole calling stack on pixel phones needs some work IMO.

Re: Some Pixel owners still can't dial 911 during an emergency

#16
post #15

They are so lucky. My Samsung Phone already called 911 several times, while I had it in my pocket. And every time I have to explain why. I guess I'll get a Pixel next time.

Do explain why! Is there a shortcut on the lock screen that you can't turn off or how?

Two or my four smartphones have been Samsungs and, while I could call 112 on purpose, I don't know what might cause pocket dialing. Your comment about this being a feature rather than a bug on Pixels is funny though =)

Re: Some Pixel owners still can't dial 911 during an emergency

#17
post #16
post #15

They are so lucky. My Samsung Phone already called 911 several times, while I had it in my pocket. And every time I have to explain why. I guess I'll get a Pixel next time.

Do explain why! Is there a shortcut on the lock screen that you can't turn off or how? Two or my four smartphones have been Samsungs and, while I could call 112 on purpose, I don't know what might cause pocket dialing. Your comment about this being a feature rather than a bug on Pixels is funny though =)

Yes, it's possible to dial 911 from a locked phone. I assume that's a legal requirement; on its face it's pretty reasonable.

I never used to lock my phone at all, but starting with the Pixel 3a I've been forced to do it by the fact that the phone interprets rubbing against my leg through my pocket as a stream of commands. I wish manufacturers would go back to the non-crazy screens they used to make. Anyway, since locking the phone doesn't disable the ability to call 911, this is a constant risk, though I don't believe I've made an accidental call yet. (Or maybe I would have, if my phones weren't Pixels!)

I have mangled a text note I was keeping on my phone beyond recovery when I once put my phone in my pocket without manually locking it first.

Re: Some Pixel owners still can't dial 911 during an emergency

#20
This was the final straw for me and why I switched from a Pixel to an iPhone. I refuse to die because my $800 smart device couldn't get me help that would have otherwise been available. Apple may be a scummy company just like all the other ones but the one thing they do seem to take very seriously is safety. I'm sure other people feel the same way but it doesn't seem like this message is getting to Google.
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