Trust arrives on foot and leaves on horseback (2020)
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Trust arrives on foot and leaves on horseback (2020)
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Re: Trust arrives on foot and leaves on horseback (2020)
#2Additionally, when a customer is upset with how you treated them, they are highly likely to tell a bunch of people about it. They are less likely to hype your product if satisfied.
So one bad experience can undo a lit of good ones. These days, one person with a large social media following can tell a great many people for the same effort it would take to tell one person and may not stop until their ire has died down, which can take a while and may be oit of proportion to the harm they experienced, especially if they are going through personal stuff (wife died, their business went bankrupt, whatever).
Re: Trust arrives on foot and leaves on horseback (2020)
#3For me, trust is the default position, but if you betray my trust, it is very hard to earn it back again.
So a more fitting saying for me would be, "Trust leaves on horseback and returns on foot."
Re: Trust arrives on foot and leaves on horseback (2020)
#4For me, trust is the default position, but if you betray my trust, it is very hard to earn it back again. So a more fitting saying for me would be, "Trust leaves on horseback and returns on foot."
Trust leaves on horseback and may never return.
Re: Trust arrives on foot and leaves on horseback (2020)
#5Discussion from earlier today that put this quote in the context of the Unity stuff: https://news.ycombinator.com/item?id=37649052
Re: Trust arrives on foot and leaves on horseback (2020)
#6Life Rule 101 - *Trust is earned* That is, if it's not earned, it's not trust. Full stop.
And yes, the loss of trust is the exponential inverse. That is, one slip and your ten steps forward is at least one massive step back. And if you never earned true trust in the first place then you're worse off.
It's worth repeating: Life Rule 101 - *Trust is earned*
Re: Trust arrives on foot and leaves on horseback (2020)
#7For me, trust is the default position, but if you betray my trust, it is very hard to earn it back again. So a more fitting saying for me would be, "Trust leaves on horseback and returns on foot."
Trust real Trust, by definition, is *not* the default position. If it's not earned, it's not trust. Anything else? Call it what you want, but it's not trust.
Politicians and other opportunists love to leverage the false idea that trust is a default. The bar is higher.
Re: Trust arrives on foot and leaves on horseback (2020)
#8Additionally, when a customer is upset with how you treated them, they are highly likely to tell a bunch of people about it. They are less likely to hype your product if satisfied. So one bad experience can undo a lit of good ones. These days, one person with a large social media following can tell a great many people for the same effort it would take to tell one person and may not stop until their ire has died down,…
They are less likely to hype your product if satisfied.
...to the point that people become suspicious of overtly positive reviews, because a large part of marketing is now done by paid shills aka "influencers".
Re: Trust arrives on foot and leaves on horseback (2020)
#9For me, trust is the default position, but if you betray my trust, it is very hard to earn it back again. So a more fitting saying for me would be, "Trust leaves on horseback and returns on foot."
Trust real Trust, by definition, is *not* the default position. If it's not earned, it's not trust. Anything else? Call it what you want, but it's not trust. Politicians and other opportunists love to leverage the false idea that trust is a default. The bar is higher.
I don't see why this is "by definition". I understand that "default to trust must be earned" is a common position in modernity, but that makes me sad. Even if this were a good life principle at the moment, I think that's more a reflection on the current state of the world rather than an invariable fact of life.
As to my own behavior, I concur with ThisMustBeTrue, at least when it comes to people: I default to trusting, but quickly withdraw that trust if it is violated. Its much harder to earn back the trust you had for free at the beginning.
Looking to the dictionary, since definition was mentioned, I find: trust(noun) firm belief in the reliability, truth, ability, or strength of someone or something. When we first meet, I default to assuming you are reliable, honest and capable. Most people I've encountered in life are these things. Should I assume you are flakey? A liar? Incompetent? I think it robs strangers of their humanity to assume this of them by default.
I find my stance on default to trust depends on the category of entity being trusted. I don't default to trusting organizations (in contrast to individuals, I have sadly experienced orgs as being unreliable, dishonest, and incompetent) for the most part, but I do default to trusting people. Individual people, as a class, have earned my trust, whereas groups of people driven by financial incentives, as a class, have lost my trust enough times I default to skepticism.
I think its a good goal to strive to build a world where "default to trust" makes sense in more cases.
I think organizations that default to "trust must be earned" for individuals are starting with a mildly toxic default stance that tends to self-perpetuate distrust.
I think people tend to behave far more trustworthy when treated with trust, than when treated with skepticism.
I believe people tend toward living up to the trust you place in them.
Re: Trust arrives on foot and leaves on horseback (2020)
#10For me, trust is the default position, but if you betray my trust, it is very hard to earn it back again. So a more fitting saying for me would be, "Trust leaves on horseback and returns on foot."
Trust real Trust, by definition, is *not* the default position. If it's not earned, it's not trust. Anything else? Call it what you want, but it's not trust. Politicians and other opportunists love to leverage the false idea that trust is a default. The bar is higher.
I am curious what life experience or realization has led you to conclude "unearned trust isn't trust" as a basic life principle?