31–40 of 77 posts
I just don't understand the meaning of this, and thus I have a hard time not seeing malice in this. I manage RMA for consumer electronics, and we don't do any shit like that. We just have a factory test firmware that is signed by us, that can be booted from a USB storage, boots in RAM (so it doesn't need anything from local storage except first stage bootloader, and we disable secure enclave in first stage boot in th…
One of the main reasons I pay for AppleCare is to use the Express Replacement Service[0]. They will overnight a new iPhone to you while you keep the old one, then you can transfer your data to the new one and safely wipe the old one before mailing it back. This avoids a lot of hassle with the store’s repair team and is the same price as most repairs. (The front glass only repair is slightly cheaper than ERS but would…
One of the main reasons I pay for AppleCare is to use the Express Replacement Service[0]. They will overnight a new iPhone to you while you keep the old one, then you can transfer your data to the new one and safely wipe the old one before mailing it back. This avoids a lot of hassle with the store’s repair team and is the same price as most repairs. (The front glass only repair is slightly cheaper than ERS but would…
At some point you need to trust your vendor or why are you even buying their products in the first place
I trust my vendor to supply me with genuine parts. I don't give the keys away to my vendors to fix issues. If you must, offload data from the phone and wipe it, then have it serviced. Just like you would remove precious cargo from the trunk of your car when you give it to a dealership service center.
which is something Apple makes easier than any other smartphone manufacturer and which also tells you to do in case you don't feel like giving them your code
One of the main reasons I pay for AppleCare is to use the Express Replacement Service[0]. They will overnight a new iPhone to you while you keep the old one, then you can transfer your data to the new one and safely wipe the old one before mailing it back. This avoids a lot of hassle with the store’s repair team and is the same price as most repairs. (The front glass only repair is slightly cheaper than ERS but would…
How would the transfer work with a completely dead screen on the old phone?
E: no wait I'd just plug it into a computer
Maybe the apple support app uses a similar mechanism to disable find my?
One of the main reasons I pay for AppleCare is to use the Express Replacement Service[0]. They will overnight a new iPhone to you while you keep the old one, then you can transfer your data to the new one and safely wipe the old one before mailing it back. This avoids a lot of hassle with the store’s repair team and is the same price as most repairs. (The front glass only repair is slightly cheaper than ERS but would…
That cannot work for all the payment cards etc you have right? That data never leaves the secure chip on your phone, I hope?
The data-storage capacity of things like a TPM or Apple's secure enclave is absolutely tiny (e.g. the TPM specification[1] only requires ~7KiB) - which makes sense considering it only needs to store a handful of encryption keys and other stored-secrets.
[1]https://trustedcomputinggroup.org/resource/pc-client-platfor...
As far as the Apple support app, I think that Apple does have a legitimate app under that name. However, usually find my is disabled under the find my app, not the Apple support app (unless Apple stores use a custom version with it in there or it’s hidden in the regular app where I can’t find it). It’s also possible the support app just redirected you to the find my app. Either way, if you don’t trust the app, you could just go to a web browser at home and disable it via the web app for find my so they can proceed with the repair. I don’t know if third party repair shops will also make you disable find my, but I know Apple usually asks you to disable find my first
You should delete all your personal data and then leave a mobile in the support store, I won't leave my phone unblocked to anyone.
Depending on your level of carefulness… I would consider your phone not secure if it’s confiscated and you’re not in the same room as it.