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Ask HN: Why does Apple want me to expose my iPhone password to repair my screen?

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Re: Ask HN: Why does Apple want me to expose my iPhone password to repair my screen?

#21
FWIW, I've had the unofficial repair shops try to insist I needed to tell them my PIN ahead of a screen repair so they could "test everything works."

I'm sure plenty fall for it. All those nudes don't leak themselves.

Doesn't answer your question, but be careful that your distrust doesn't lead you into worse trouble.

Re: Ask HN: Why does Apple want me to expose my iPhone password to repair my screen?

#23

You are needlessly paranoid. It's common to ask for the password and I don't think they'd touch your private files. After the screen is fixed they'd need to do QA that it works correctly. Some things you just have to trust in life, too much paranoia won't lead you to good places. Trust me, I've been there.

> You are needlessly paranoid.

> It's common to ask for the password

Haha, good one. I got a chortle combining this attitude with a site called hacker news.

... it was satire, right?

I'd be up for them wiping the phone and I'll restore from backup later. Giving out my password defeats the point of me having a password. Them nudes don't leak themselves.

Not to mention you're on the hook for any any sensitive work stuff or whatever that leaks out, having willingly given the person the keys.

Re: Ask HN: Why does Apple want me to expose my iPhone password to repair my screen?

#24
Samsung phones have a feature for this specific scenario. Maintenance Mode creates a temporary user account, allowing a service technician to test all of the functionality of your device without exposing any user data. Given Apple's stated commitment to privacy and security, I'm surprised that there's no equivalent feature.

https://www.samsung.com/uk/support/mobile-devices/what-is-ma...

Re: Ask HN: Why does Apple want me to expose my iPhone password to repair my screen?

#25
One of the main reasons I pay for AppleCare is to use the Express Replacement Service[0]. They will overnight a new iPhone to you while you keep the old one, then you can transfer your data to the new one and safely wipe the old one before mailing it back.

This avoids a lot of hassle with the store’s repair team and is the same price as most repairs. (The front glass only repair is slightly cheaper than ERS but wouldn’t you rather get a new phone, battery, etc for slightly more?)

[0] https://support.apple.com/iphone/repair/express-replacement

Re: Ask HN: Why does Apple want me to expose my iPhone password to repair my screen?

#26
Had the same experience when getting my non-iPhone repaired. They said they need it to verify the new screen works properly. I said, I will not give them my PIN. That apparently removed some warranty that it's working? It's very very weird, but it's probably just to test each area of the screen (can't be done when locked). I just tested it in the store myself.

Re: Ask HN: Why does Apple want me to expose my iPhone password to repair my screen?

#27
I just don't understand the meaning of this, and thus I have a hard time not seeing malice in this.

I manage RMA for consumer electronics, and we don't do any shit like that.

We just have a factory test firmware that is signed by us, that can be booted from a USB storage, boots in RAM (so it doesn't need anything from local storage except first stage bootloader, and we disable secure enclave in first stage boot in that mode).

It's still a bit of a security tradeoff since that gives attacker an extra surface area to execute code on Application Processor, but still nowhere near giving your password to strangers?

Re: Ask HN: Why does Apple want me to expose my iPhone password to repair my screen?

#28
post #14

Earlier quoted context omitted.

I trust my vendor to supply me with genuine parts. I don't give the keys away to my vendors to fix issues. If you must, offload data from the phone and wipe it, then have it serviced. Just like you would remove precious cargo from the trunk of your car when you give it to a dealership service center.

How do you do when you drop your car at a mechanic ?

My car doesn't have access to my emails.

Re: Ask HN: Why does Apple want me to expose my iPhone password to repair my screen?

#30
post #3

At some point you need to trust your vendor or why are you even buying their products in the first place

I trust the vendor to want to keep their name out of the papers. I don't trust an unknown individual possibly in their first job with no privacy training.

The amount of sensitive information I've seen in my circles alone being posted to Instagram in the background of a cheeky work selfie.. don't even start on the deliberate stuff like "hehehe this guy has a silly name" "hehehe aye he does (I wonder if anyone screenshots my private info and shares it with their friends?)"

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