Earlier quoted context omitted.
I used to work for General Motors as a field engineer. Basically, I was the "mechanic of last resort" for some issues. The most certain method of getting something fixed was to write a letter to someone at the top, or very close to the top. When the request rolled downhill to "fix this", no one knew if this was a whim or something serious (like it was the CEO's neighbor). So those service requests got absolute priori…
You soon learn at a big company that almost any expense is justifiable to the boss if it prevents his boss from asking inconvenient questions.
It's staggering.