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FTC judge decides Intuit’s ‘free’ TurboTax ads misled consumers

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Re: FTC judge decides Intuit’s ‘free’ TurboTax ads misled consumers

#91
post #40

Earlier quoted context omitted.

Have you looked at the statistics on how ALJs rule, and how long they take to do it? The “administrative law” system is extremely Kafka-esque.

A system working poorly doesn't make it unconstitutional. It also doesn't prevent it from being slightly modified to work well.

> system working poorly doesn't make it unconstitutional

Due process and equal protection.

Re: FTC judge decides Intuit’s ‘free’ TurboTax ads misled consumers

#92

Earlier quoted context omitted.

Democrats have the opportunity to change that. Every time Republicans are in charge, the Democrats scream loudly about letting the IRS offer their own free tax filing service and blame Republicans for it not happening. The IRS is trying again right now to offer free filing and the Democrats are in charge of Congress and the presidency. They can make this happen or they can let the IRS's work go to waste and reserve t…

Are you assuming Democrats are inherently good and well-meaning and could not make this happen due to a missed opportunity? Because corruption goes both ways. There's a reason one party blames the other for X when the other is in power, and then do nothing about X when they are in power.

The Inflation Reduction Act directed the IRS to create a feasibility study on direct file

"The report focuses on three areas: taxpayer opinions, cost and feasibility. The report also includes an analysis conducted by an independent third party, as required by the statute. The report also lays out the potential benefits and challenges associated with the IRS implementing a Direct File program."

https://www.irs.gov/newsroom/irs-submits-direct-file-report-...

Re: FTC judge decides Intuit’s ‘free’ TurboTax ads misled consumers

#93

Earlier quoted context omitted.

Democrats have the opportunity to change that. Every time Republicans are in charge, the Democrats scream loudly about letting the IRS offer their own free tax filing service and blame Republicans for it not happening. The IRS is trying again right now to offer free filing and the Democrats are in charge of Congress and the presidency. They can make this happen or they can let the IRS's work go to waste and reserve t…

It's really funny when a party is in power and they have to pretend to be "working hard" but the goal is obviously to maintain the status quo. Almost had them with force the vote.

Democrats complained about healthcare

Obama pushed the ACA (Obamacare), had to compromise to get it passed, later it was gutted by Republicans, with key provisions remaining

1. Children can remain on parent's healthcare plan until 26

2. Insurance companies can't deny coverage for existing diseases

Republicans almost got rid of these provisions and it was saved by one vote from John McCain who did it out of spite and not because he agreed with the ACA [1]

[1] https://www.nbcnews.com/health/obamacare/mccain-hated-obamac...

Re: FTC judge decides Intuit’s ‘free’ TurboTax ads misled consumers

#94

Intuit is guilty of using a whole range of dark UI patterns to trick people into paying for products they don't need. Last year I almost paid $80 (surprise at the END of the entire TurboTax flow) and clicked back 10 steps to realize that they showed a deceptive screen that implied that you had to select that option. Their marketing emails are particularly deceptive, and if you try to opt out of them and unsubscribe,…

I mean... They pay off literally every single lawmaker, to make sure that you will pay them for doing your taxes. If you had any respect for them at any time, you probably shouldn't have. The level of corruption that they support is stunningly humongous. And even if you're using your "local tax person" - you're likely to be still making them money... as many CPAs use Intuit's software.

Honestly, I think there are just a lot of really naive people who visit this site… and I think there are a lot of bad actors here who are complicit too.

Anyone who’s been in the game for more than a few years knows how amoral companies are. Marketers and growth PMs are incentivized to convert, regardless of the methods used. Execs don’t give a shit unless there’s an impact on revenue.

Anecdata - I PM a product suite that serves growth/marketers. If you’re reading this, your company has probably used it, is actively using it, or has considered using it. I regularly ask customers and prospects about their KPIs during research calls - in the end, conversion is all that matters.

Re: FTC judge decides Intuit’s ‘free’ TurboTax ads misled consumers

#95

Earlier quoted context omitted.

Democrats have the opportunity to change that. Every time Republicans are in charge, the Democrats scream loudly about letting the IRS offer their own free tax filing service and blame Republicans for it not happening. The IRS is trying again right now to offer free filing and the Democrats are in charge of Congress and the presidency. They can make this happen or they can let the IRS's work go to waste and reserve t…

Are you assuming Democrats are inherently good and well-meaning and could not make this happen due to a missed opportunity? Because corruption goes both ways. There's a reason one party blames the other for X when the other is in power, and then do nothing about X when they are in power.

[deleted]

Re: FTC judge decides Intuit’s ‘free’ TurboTax ads misled consumers

#96

Earlier quoted context omitted.

It's really funny when a party is in power and they have to pretend to be "working hard" but the goal is obviously to maintain the status quo. Almost had them with force the vote.

Democrats complained about healthcare Obama pushed the ACA (Obamacare), had to compromise to get it passed, later it was gutted by Republicans, with key provisions remaining 1. Children can remain on parent's healthcare plan until 26 2. Insurance companies can't deny coverage for existing diseases Republicans almost got rid of these provisions and it was saved by one vote from John McCain who did it out of spite and…

That has nothing to do with force the vote. Force the vote proved establishment democrats are never going to even try to give you healthcare. They are terrified of a medicare for all vote hitting the floor when they have a majority.

Re: FTC judge decides Intuit’s ‘free’ TurboTax ads misled consumers

#97
post #65

Earlier quoted context omitted.

Even having to enter my email address is too much. You sent it to me, you need a two click unsubscribe at worst. Otherwise it’s spam.

Totally agree. I would be behind email providers requiring bulk emails to implement whatever Gmail uses to provide that Unsubscribe button at the top of emails so you don't even have to go to their website. Any degree of difficulty is a bad pattern, and email providers should help discourage that with a heavy hand. Edit: And also severe penalties for failing to actually unsubscribe someone within 24 hours of clicking…

So long as "whatever Gmail uses" really means "whatever the IETF [or other standards body] RFC defines" and gmail just happens to implement that RFC, sure.

Otherwise, I'm not inclined to give an advertising company control over the worldwide opt-out process for advertising emails...

The 24 hours vs 7 days thing doesn't bother me at all, frankly. I care about not getting your bullshit for the next decade. If you squeak 4 more in and then stop because you have (or claim to have) a bunch of nightly processes that all need to complete, fine.

Re: FTC judge decides Intuit’s ‘free’ TurboTax ads misled consumers

#98

Earlier quoted context omitted.

i've been seeing this pattern on so many posts on hn that criticize basically anything. i'm not trying to have a stab at you specifically btw, this is more meta > x is bad because of this obvious reason that it is bad > "but y and z are also bad!" what is that supposed to be a rebuttal to? is the implication that we should.. do nothing because everything else is also shit? i don't see why turbotax in this instance sh…

You see this in any internet discussion, such as about gun violence - “well knives can kill people too and we’re not outlawing those.”

And indeed in England most knives require that you have a specific lawful purpose to carry them. "Self defence" isn't a lawful purpose. The small folding knives on some utility tools are exempt but that's all.

All weapons are illegal. Purpose made, improvised, even just I picked up a glass and threatened people with it, that's a weapon and it's illegal to have weapons.

Re: FTC judge decides Intuit’s ‘free’ TurboTax ads misled consumers

#99
post #45

Earlier quoted context omitted.

Tell your relative they're doing really good work, but a little change to their website might do wonders. Nothing crazy, maybe just something to make them not look like identity thieves. >I prefer a company where the marketing department is the only incompetent one. I have never thought about that, but it is exactly spot on. They're really good at what they do and really bad at selling it. Word of mouth seems to be t…

> Tell your relative they're doing really good work, but a little change to their website might do wonders. You're absolutely correct. Fortunately, my relative is aware. Unfortunately, she's tried to tell them, and they don't believe her. It annoys her so much.

Tell her to show them this thread and how they're effectively turning into a laughing stock in spite of a great product (well, at least hoping my comment sends the message so she doesn't have to be so upfront about it :P).

Re: FTC judge decides Intuit’s ‘free’ TurboTax ads misled consumers

#100

Earlier quoted context omitted.

Democrats complained about healthcare Obama pushed the ACA (Obamacare), had to compromise to get it passed, later it was gutted by Republicans, with key provisions remaining 1. Children can remain on parent's healthcare plan until 26 2. Insurance companies can't deny coverage for existing diseases Republicans almost got rid of these provisions and it was saved by one vote from John McCain who did it out of spite and…

That has nothing to do with force the vote. Force the vote proved establishment democrats are never going to even try to give you healthcare. They are terrified of a medicare for all vote hitting the floor when they have a majority.

How did it prove that?
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