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Slack AI

slack.com

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Re: Slack AI

#21

Post by viraptor »

rich_sasha wrote: post #15

First create a product that deluges you with a crap ton of useless work spam, make it impossible to search or organize information (was it a 1:1 chat? Group chat? Room? Thread?), add tons of useless distractions like emoji reactions, THEN offer an AI to search through it. Masterpiece

The emoji reactions limit the noise a lot in practice. Imagine the spam of: yes, this, correct, exactly, no, let's do this, ... which now lives folded into a less-than-one-message space right under the original message. I remember the pre-reaction crap and regardless my view on the emoji itself, it fixed so much in chat communication, I love the idea.

Re: Slack AI

#22

Post by zuccs »

ralusek wrote: post #19
rich_sasha wrote: post #15

First create a product that deluges you with a crap ton of useless work spam, make it impossible to search or organize information (was it a 1:1 chat? Group chat? Room? Thread?), add tons of useless distractions like emoji reactions, THEN offer an AI to search through it. Masterpiece

Their search isn't bad imo. I actually use it pretty frequently for things I barely remember, and it's pretty solid.

The search is awful. I search for exact things which I typed yesterday, and it recommends stuff in archived channels from staff that left 5 years ago.

Re: Slack AI

#23

Post by sgarland »

viraptor wrote: post #21
rich_sasha wrote: post #15

First create a product that deluges you with a crap ton of useless work spam, make it impossible to search or organize information (was it a 1:1 chat? Group chat? Room? Thread?), add tons of useless distractions like emoji reactions, THEN offer an AI to search through it. Masterpiece

The emoji reactions limit the noise a lot in practice. Imagine the spam of: yes, this, correct, exactly, no, let's do this, ... which now lives folded into a less-than-one-message space right under the original message. I remember the pre-reaction crap and regardless my view on the emoji itself, it fixed so much in chat communication, I love the idea.

This. I didn’t think I’d like it either, but turns out it’s far easier and cleaner to convey simple thoughts with a tiny picture. Not sure how accessibility tools like screen readers handle those, though.

Re: Slack AI

#24

Post by jerpint »

viraptor wrote: post #21
rich_sasha wrote: post #15

First create a product that deluges you with a crap ton of useless work spam, make it impossible to search or organize information (was it a 1:1 chat? Group chat? Room? Thread?), add tons of useless distractions like emoji reactions, THEN offer an AI to search through it. Masterpiece

The emoji reactions limit the noise a lot in practice. Imagine the spam of: yes, this, correct, exactly, no, let's do this, ... which now lives folded into a less-than-one-message space right under the original message. I remember the pre-reaction crap and regardless my view on the emoji itself, it fixed so much in chat communication, I love the idea.

Also reduces your cognitive load when you just want to answer as quickly as possible without thinking about e.g. “am I being too rude/dry etc”?

Re: Slack AI

#25

Post by falcor84 »

sgarland wrote: post #23
viraptor wrote: post #21

Earlier quoted context omitted.

The emoji reactions limit the noise a lot in practice. Imagine the spam of: yes, this, correct, exactly, no, let's do this, ... which now lives folded into a less-than-one-message space right under the original message. I remember the pre-reaction crap and regardless my view on the emoji itself, it fixed so much in chat communication, I love the idea.

This. I didn’t think I’d like it either, but turns out it’s far easier and cleaner to convey simple thoughts with a tiny picture. Not sure how accessibility tools like screen readers handle those, though.

As a sighted person, I still find it really useful that I can hover over any emoji in slack and get its textual representation, e.g. :thumbsup:. I believe screen readers just process those.

Re: Slack AI

#26

Post by wnc3141 »

pydry wrote: post #13
rawrawrawrr wrote: post #12

Earlier quoted context omitted.

I found it quite useful for summarizing the last X hours of chat messages.

Provided you're willing to live with a ~20% chance it accidentally gives you a subtly misleading answer. There should instead just be better tools for turning ephemeral chats into searchable evergreen content - tickets, documentation, reports, Q&As, etc. That, of course, wouldn't get investors who probably don't even use the thing chomping at the bit. Everyone's gotta have an "AI story".

Just curious, what tools other than AI would accomplish this? Wouldn't pulling information from chats require contextual understanding (NLP)? I guess maybe it could auto-tag messages rather than summarize content?

Re: Slack AI

#27

Post by danielbln »

wnc3141 wrote: post #26
pydry wrote: post #13

Earlier quoted context omitted.

Provided you're willing to live with a ~20% chance it accidentally gives you a subtly misleading answer. There should instead just be better tools for turning ephemeral chats into searchable evergreen content - tickets, documentation, reports, Q&As, etc. That, of course, wouldn't get investors who probably don't even use the thing chomping at the bit. Everyone's gotta have an "AI story".

Just curious, what tools other than AI would accomplish this? Wouldn't pulling information from chats require contextual understanding (NLP)? I guess maybe it could auto-tag messages rather than summarize content?

You see, OP doesn't want AI, but a neural network seq2seq transformer ML model, trained on a vast amount of text data, say, now that would be something!

Re: Slack AI

#28

Post by falloutx »

Zetobal wrote: post #7
xena wrote: post #4

Earlier quoted context omitted.

Having worked at Salesforce, I assume it's gonna be in-house stuff from the Einstein team.

Einstein Team? : 0 I hate the trend of people's name getting associated with companies they have no connection with. Tesla is bad enough but are you saying the ml department of salesforce is called Einstein? Hilarious.

Why not name the team on basis of what it actually does, but that would make too much sense in a organization, none of us want that.

Re: Slack AI

#30

Post by pydry »

wnc3141 wrote: post #26
pydry wrote: post #13

Earlier quoted context omitted.

Provided you're willing to live with a ~20% chance it accidentally gives you a subtly misleading answer. There should instead just be better tools for turning ephemeral chats into searchable evergreen content - tickets, documentation, reports, Q&As, etc. That, of course, wouldn't get investors who probably don't even use the thing chomping at the bit. Everyone's gotta have an "AI story".

Just curious, what tools other than AI would accomplish this? Wouldn't pulling information from chats require contextual understanding (NLP)? I guess maybe it could auto-tag messages rather than summarize content?

For example a tool that lets me take a group of messages and turn that into a ticket or a wiki page with a couple of clicks and keep references synchronized back and forth.
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