The only time someone has refused to deliver to my door it was because they recently had surgery that amputated their leg. They called and told me the deal and I happily met them on the street.
Come downstairs or we’ll eat your order, delivery workers tell customers
171–180 of 246 posts
Re: Come downstairs or we’ll eat your order, delivery workers tell customers
#172Earlier quoted context omitted.
Sure, easy solution! Door dash provides such a mechanism wherein I can let the driver know how I would like to receive my order. In fact, for several years now I have used this feature, signaling that I would like the order to be delivered to my door. Fingers crossed for when the majority of delivery drivers actually start reading it! > explain your situation, potentially offer a better tip for the service At some po…
These are the kinds of armchair moralizing stories about the service industry that the consumer class actually believes about themselves. 99.9% of the time when people would say "If they would've done it, they would have gotten a tip for it..." it's just not true. Drivers are not getting tipped for spending 45 minutes walking around apartment buildings trying to find elevators and struggling to read the font-of-the-m…
> when people would say "If they would've done it, they would have gotten a tip for it..." it's just not true
Except the next guy completed the service as requested, and I handed him a $50 cash tip?
> But don't act like we live in a paradise that doesn't have extreme inequality and class tension when you use an app that summons a member of the underclass to do your bidding for $18k per annum and they are rude or have a fucking attitude with you.
Maybe you're projecting your own ignorance. The majority of my life has been spent in great poverty. I am part of this "underclass". My sister does Door Dash, and it doesn't pay her bills, and I have to compensate for the difference. I'm extremely aware of the exact economics behind Door Dash.
I've usually been at the bottom end of this "extreme inequality and class tension". For you, this might be a realization, for me, it's a reality I've long known. Did it even occur to you that in this situation I obviously didn't have a car myself? This person was already one step above the economic ladder than myself, as they owned a vehicle.
> and they are rude or have a fucking attitude with you.
I spent my youth deeply broke, working as as server for the upper class of my state in a rural area with little economic opportunity. My mom can't hold a job, my dad is not in my life, and I was homeless at 15. All I knew was poverty and sickness for a long time.
If I can not catch a fucking attitude while shaking my governor's hand and getting paid $12 an hour, then some guy who is getting $50 tip + fees for a 3-item order can shut the fuck up and do the job they literally accepted to do, instead of cursing at me and mocking me and intentionally sabotaging my order. I wish I got paid that kind of money back then.
If they have a problem with their socioeconomic position, I'm not the guy to take it out on.
Re: Come downstairs or we’ll eat your order, delivery workers tell customers
#173US perspective (eg theft of bikes / crime is not AS serious a problem as Brazil, although it can be bad): I'm a bit torn here. On the one hand, I fully empathize with the delivery drivers (particularly if the rules / policy of the app is NOT doorstep delivery) and where theft is a real issue. However, as a (US) consumer, where the apps DO allow us to request doorstep delivery, I think there is no issue with consumers…
According to the article, the deliverers are expected by the terms of the app to bring the order only to the street level door. Some consumers leverage their power to give a good or bad rating to compel the deliverers to bring the order upstairs.
> consumers leverage their power to give a good or bad rating
I guess they don’t operate on tips in Brazil? In New York, a delivery driver demanding a customer come down to collect would be wagering their tip for time.
Re: Come downstairs or we’ll eat your order, delivery workers tell customers
#174Earlier quoted context omitted.
I live with chronic sciatica. Some days, I'm feeling well enough for a walk in the park. Other days, I can barely limp to my kitchen or bathroom. Modern food delivery has been amazing for those kinds of days. Whenever drivers don't actually dash to my door as requested, it turns a simple meal into an agonizing journey.
What did you do before doordash?
Since around 15, my chronic sciatica has affected me deeply and caused lots of issues throughout school, the workplace, and every day life. Quite simply, I suffered and meditated on the fact that it could still be much worse, at least I have good days where I can walk.
Re: Come downstairs or we’ll eat your order, delivery workers tell customers
#175US perspective (eg theft of bikes / crime is not AS serious a problem as Brazil, although it can be bad): I'm a bit torn here. On the one hand, I fully empathize with the delivery drivers (particularly if the rules / policy of the app is NOT doorstep delivery) and where theft is a real issue. However, as a (US) consumer, where the apps DO allow us to request doorstep delivery, I think there is no issue with consumers…
Ehhh no ethical consumption and all that but I’m gonna have to go ahead and disagree with that last sentence. If I become aware of a business treating workers poorly I’m inclined to find an alternative.
> If I become aware of a business treating workers poorly I’m inclined to find an alternative.
I agree, provided there is actually clear evidence of it. A generic "Well we all know these services don't pay their workers enough" doesn't suffice.
And the solution is to find an alternative, and not "Let me pay this guy a nice tip because I know he is poorly treated, so that I can enable those who hire him to continue to pay poor wages."
Re: Come downstairs or we’ll eat your order, delivery workers tell customers
#176I'm pretty much done with delivery apps. I'll either order pizza directly from the pizzeria or go pickup the food myself. It's faster, hot, tastier, and cheaper. Food delivery as a service is following the path of Airbnb, a good idea in theory, but not in practice. Too much variation, no quality control--little recourse, just roll the dice again next time.
Re: Come downstairs or we’ll eat your order, delivery workers tell customers
#177"I'm going to leave this here, just like I'm supposed to do according to my work contract" is sympathetic. "I'm going to eat your food and make a video of myself doing it and put it on the internet" is extremely strange.
In the end it's sort of a feel-good story. Watching that video I'm reassured that I'm not the only one whose culture is in decline...
Re: Come downstairs or we’ll eat your order, delivery workers tell customers
#178Earlier quoted context omitted.
consumers do have the right to expect to receive a service they've paid for So called "independent contractors" also have the right to decide which contracts they will and will not take. Do Uber Eats and Doordash allow them to deny these "doorstep delivery for apartments in theft-prone cities" jobs?
Yes, but my understanding is that you are only allowed to decline so many of them before you stop being offered jobs at all.
Sounds like a no to me.
Re: Come downstairs or we’ll eat your order, delivery workers tell customers
#179US perspective (eg theft of bikes / crime is not AS serious a problem as Brazil, although it can be bad): I'm a bit torn here. On the one hand, I fully empathize with the delivery drivers (particularly if the rules / policy of the app is NOT doorstep delivery) and where theft is a real issue. However, as a (US) consumer, where the apps DO allow us to request doorstep delivery, I think there is no issue with consumers…
Sorry, but it is insane that people that live in areas with no parking can request doorstep delivery in the United States. People that live on the 10th story of a luxury high rise in the downtown of a major city with a 5 minute security process will request doorstep delivery, forcing drivers to occupy driving lanes for minutes with their hazards thrown as they navigate the byzantine favela that the villager has reque…
The only time I've requested delivery to my door was for a grocery delivery when I had a herniated disc and could barely walk. I am totally willing to leave a good tip for such service, but when I order it that way, it is REQUIRED.
I had the delivery driver do a half ass attempt at contact, he ignored my instructions and then he simply went home. No, that's not acceptable. I reported them to the company.
I sympathize with delivery folks, to the point where I almost never order delivery in the first place, but when I need it, I expect it to be full service.
Re: Come downstairs or we’ll eat your order, delivery workers tell customers
#180Earlier quoted context omitted.
Ehhh no ethical consumption and all that but I’m gonna have to go ahead and disagree with that last sentence. If I become aware of a business treating workers poorly I’m inclined to find an alternative.
The alternative is to not use apps and stop being lazy / going after the most convenient route. Humans are addicted to convenience no matter the cost.
>Humans are addicted to convenience no matter the cost.
Another way of stating this is that people pay for convenience, and why not?