Hurrah, more red tape! Please let customers opt out of your proposed protection, if they want to. (And it sounds like that's already the status quo. So perhaps you could use your time to figure out where you can cut obsolete and cumbersome regulations instead of adding more mandatory bureaucracy that customers evidently don't want enough to pay for voluntarily?) There might be an argument to be made about negative ex…
The free market hasn’t figured it out, as evidenced by the decade of half-working devices consumers are left with. There is no way for people to know if products will still work in 2-5 years if it depends on some server staying up.
If customers want it, there is a way: use contract law to commit the manufacturer.
That's already the norm for enterprise grade equipment. Companies often pay more for their hardware to get guaranteed long term support.
So the market is willing and able to provide this kind of service, when people vote with their wallets.
> The free market hasn’t figured it out, as evidenced by the decade of half-working devices consumers are left with.
The free market hasn't provided me with a flying car either. But that doesn't mean the market has failed. And I don't think using bureaucracy to ban any company that doesn't want to sell me a flying car would be an improvement on the status quo.
(To be more explicit: many people, including me, think a flying car would be fun. But we don't want it badly enough to be willing to pay what it would take. And that's why suppliers only offer normal cars, not the flying kind.)