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The Scourge of Airport Noise

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Re: The Scourge of Airport Noise

#11

Post by quickthrower2 »

WirelessGigabit wrote: post #5

Kinda the same as 'please listen carefully as our menu options have changed' and 'we're experiencing higher than usual calls'. Or all the texts I get about remindeds of appointments followed by asking for reviews. It's like every channel is being abused to get us to do something. And I fail to pick out the important ones. Side note, with people wanting more dense housing, noise levels will go up.

The existence of levels of menu options itself is puzzling. Is there really 50 different bank customer service specialisations such that someone who can do more than one of them is like asking for an astronaut surgeon?

Re: The Scourge of Airport Noise

#12

Post by nicbou »

WirelessGigabit wrote: post #5

Kinda the same as 'please listen carefully as our menu options have changed' and 'we're experiencing higher than usual calls'. Or all the texts I get about remindeds of appointments followed by asking for reviews. It's like every channel is being abused to get us to do something. And I fail to pick out the important ones. Side note, with people wanting more dense housing, noise levels will go up.

It becomes really annoying to interface with any service because of this. I just want to pay, get what I paid for, and never hear from you again.

Re: The Scourge of Airport Noise

#13

Post by nicbou »

Terr_ wrote: post #3

This kind of thing is related to Alarm Fatigue [0] and also has implications for designing software notifications and dialogs. More is not always better when it comes to warnings, and is often worse . [0] https://en.wikipedia.org/wiki/Alarm_fatigue

Korean emergency alerts are a good example. I got 5-10 a day during my first week in Seoul. At first it's scary, then it's annoying, then you turn them off.

Re: The Scourge of Airport Noise

#14

Post by quickthrower2 »

spiggytopes wrote: post #8

'Your call is important to us.' Yeah, but clearly not important enough to justify hiring enough staff. This drives me crazy!

It is worse than that. They say it, stopping the musak with a slightly noisy pause first which almost sounds like someone picked up the phone so now I need to pay attention for the 4 hours it takes to get through not just zone out and code.

It then become asshole design when they add 3 rings before that pause as if you finally are getting through! Evil phone system designers!

Re: The Scourge of Airport Noise

#16

Post by chronic73910 »

asimpleusecase wrote: post #2

This is a major reason that people pay for premium lounge access, it is not the food, nor the booze but the quite that is the true luxury.

> This is a major reason that people pay for premium lounge access, it is not the food, nor the booze but the quiet that is the true luxury.

Not true for middle-class lounges such as Centurion, Priority Pass, and most airline lounges (Polaris, Flagship, Senator, Singapore, etc).

Most go for food or drinks. The lounges are often crowded and loud with silverware, plates, kids, and TVs.

For elite lounges such as the Private Suite, Lufthansa and Emirates First Terminal, yes, quietness is a big selling point. But at this point, you’re on the vector to flying private domestically.

Re: The Scourge of Airport Noise

#17

Post by flangola7 »

quickthrower2 wrote: post #11
WirelessGigabit wrote: post #5

Kinda the same as 'please listen carefully as our menu options have changed' and 'we're experiencing higher than usual calls'. Or all the texts I get about remindeds of appointments followed by asking for reviews. It's like every channel is being abused to get us to do something. And I fail to pick out the important ones. Side note, with people wanting more dense housing, noise levels will go up.

The existence of levels of menu options itself is puzzling. Is there really 50 different bank customer service specialisations such that someone who can do more than one of them is like asking for an astronaut surgeon?

It changes the interface worker-side to more quickly handle the topic coming in. It is also used for statistical tracking of types of issues.

Re: The Scourge of Airport Noise

#19

Post by sixstringtheory »

quickthrower2 wrote: post #11
WirelessGigabit wrote: post #5

Kinda the same as 'please listen carefully as our menu options have changed' and 'we're experiencing higher than usual calls'. Or all the texts I get about remindeds of appointments followed by asking for reviews. It's like every channel is being abused to get us to do something. And I fail to pick out the important ones. Side note, with people wanting more dense housing, noise levels will go up.

The existence of levels of menu options itself is puzzling. Is there really 50 different bank customer service specialisations such that someone who can do more than one of them is like asking for an astronaut surgeon?

I think it’s more automated data collection so the person that eventually answers has a script ready.

Re: The Scourge of Airport Noise

#20

Post by dragonwriter »

quickthrower2 wrote: post #11
WirelessGigabit wrote: post #5

Kinda the same as 'please listen carefully as our menu options have changed' and 'we're experiencing higher than usual calls'. Or all the texts I get about remindeds of appointments followed by asking for reviews. It's like every channel is being abused to get us to do something. And I fail to pick out the important ones. Side note, with people wanting more dense housing, noise levels will go up.

The existence of levels of menu options itself is puzzling. Is there really 50 different bank customer service specialisations such that someone who can do more than one of them is like asking for an astronaut surgeon?

> Is there really 50 different bank customer service specialisations such that someone who can do more than one of them is like asking for an astronaut surgeon?

No, but I suspect that time that you would be in a queue anyway where they can get you to do work to select the right script for the person you eventually get connected to have loaded is time that they can shave off the actual connected time on the call, letting them serve more customers per unit time with the same number of staff members and making the user experience for using the telephone less pleasant so anyone who can manage it (even if they would generally prefer telephone otherwise) and has a problem where it is possible will avail themselves of self-service solutions via the website rather than calling at all.

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