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When your coworker does great work, tell their manager (2020)

jvns.ca

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Re: When your coworker does great work, tell their manager (2020)

#71
post #42

At $WORK we actually have a "kudos" column in our biweekly retrospectives specifically for shout-outs to coworkers who were particularly helpful. I think it's a good idea.

social media at work, you say.

My own bar for great stuff done by others is high, yet at least if I mention anything it's sincere.

Re: When your coworker does great work, tell their manager (2020)

#72
post #57

I disagree with the "ask first" suggestion. That's adding friction to the process that makes it less organic and will disincentivize actually doing it. Instead I will give feedback that I know won't hurt the employee I'm praising. There is an art to writing this stuff - usually making it more about yourself and how your problems are easier.

I let managers know about great interactions with their direct reports. It never occurred to me to ask. I may start doing so. But this reason for not doing it boils my blood:

> One person mentioned that they got reprimanded by their manager for getting a spot peer bonus for helping someone on another team.

This is a hill I will die on: people at $this_company are a team and helping one another is critical in building healthy teams and organizations. Slack in the schedule must exist and helping each other should fill that slack. Balance of course, but "sorry, I can't help for an hour to unblock you until [checks calendar] next quarter... maybe" type responses hurt organizations more than they know.

Re: When your coworker does great work, tell their manager (2020)

#73

Earlier quoted context omitted.

“Great work” is an outcome. “Great effort” is an effort praise. It can still suck and you can still have great effort. You can’t have Great Work and it sucks.

what's the difference between "Great work" and "I really liked how you tackled this" ? I assume it's a sports analogy for american football or similar. If you try to tackle an opposing player and you miss or do a bad job, "I really liked how you tackled " is clearly talking about the work, not the effort. If you were talking about the effort, it should be something like, "that was a good attempt!" It's kind of like,…

I think their point (in this discussion here) can make sense and remain true to the point (made in the example statement) by adjusting the feedback segue to something like "I really [appreciate that] you tackled this".

Re: When your coworker does great work, tell their manager (2020)

#74

>Ask if it’s ok first… This is very astute. Not everyone likes getting praise in public settings or they might not want their micromanaging manager to know they helped you outside the scope of their work. You should be cognizant of when praise should be given (i.e. when is it appropriate) and in what context as mentioned in the article. That said, if you aren’t thanking and praising your colleagues for doing good wor…

>>they might not want their micromanaging manager to know they helped you outside the scope of their work

    So, Yeah, im going to have to ask you to do more given you have received so much praise from your colleagues... Yeah.... Thankssssss....
-

This is a valid concern.

There are some many unaware wolves that think they are good managers because they have info on their staff, as opposed to a relationship understanding their staff....

Re: When your coworker does great work, tell their manager (2020)

#75
post #11

Besides some more formal systems for praising/thanking people that my company has, my department has a 'Gratitude' chat on Teams dedicated to thanking people when someone goes out of their way, unblocks you, demonstrates extraordinary patience, gets back to you especially quickly, etc. I think it's awesome. It sets a public precedent for kind behavior and appreciative attitudes. It always makes me happy to see people…

> I think it's awesome. It sets a public precedent for kind behavior and appreciative attitudes. It always makes me happy to see people thanking each other in that chat.

Which brings exactly the same problem as the likes: some people always appear on those chats, some people never do. Does that mean that they are doing a bad job? No... they just get less visibility.

How do you get more visibility on the "gratitude" chat? By thanking the others, so that they see you more and think about thanking you in return, I suppose? In my experience, some teams keep congratulating themselves, some don't, at all. And management sees those who are visible, even if it is not fair.

It can quickly get artificial, and a bit depressing for the people who don't really appear there.

Re: When your coworker does great work, tell their manager (2020)

#76

>Ask if it’s ok first… This is very astute. Not everyone likes getting praise in public settings or they might not want their micromanaging manager to know they helped you outside the scope of their work. You should be cognizant of when praise should be given (i.e. when is it appropriate) and in what context as mentioned in the article. That said, if you aren’t thanking and praising your colleagues for doing good wor…

> If you are calling out your colleagues for doing bad work, or not the way you would do it work, you should try to rephrase into praise w/ direction. “I really liked how you tackled this, have you thought about this approach?” Instead of “Why didn’t you do it this way?”

I don't want to work with people that communicate this way.

Re: When your coworker does great work, tell their manager (2020)

#77

>Ask if it’s ok first… This is very astute. Not everyone likes getting praise in public settings or they might not want their micromanaging manager to know they helped you outside the scope of their work. You should be cognizant of when praise should be given (i.e. when is it appropriate) and in what context as mentioned in the article. That said, if you aren’t thanking and praising your colleagues for doing good wor…

> “I really liked how you tackled this, have you thought about this approach?” Instead of “Why didn’t you do it this way?” That crosses the line by lying, I think it would be better to say "I think it would be better if you did it this way." It's bad to call them stupid or make a superfluous claim of objectivity, but you don't need to pretend to smile and praise.

Your assertion that this sort of linguistic hedge is a lie is itself based on a few false assumptions:

1. That there is one correct way to do something

2. That you know that way, and they don't

3. That they didn't consider and disregard that way in early planning due to something you're unaware of

What you see as lying is intended to avoid an arrogant disregard for their time and thought, and also to avoid having ego dictate the conversation rather than ideas.

Re: When your coworker does great work, tell their manager (2020)

#78
post #15

Earlier quoted context omitted.

> “I really liked how you tackled this, have you thought about this approach?” Instead of “Why didn’t you do it this way?” That crosses the line by lying, I think it would be better to say "I think it would be better if you did it this way." It's bad to call them stupid or make a superfluous claim of objectivity, but you don't need to pretend to smile and praise.

Not at all. The trick is to force yourself to find something about their approach that you liked. There's almost always something likable. It's also the trick to being liked in general. Not everyone cares about that, but I've found it more of an asset than a distraction.

[deleted]

Re: When your coworker does great work, tell their manager (2020)

#79

>Ask if it’s ok first… This is very astute. Not everyone likes getting praise in public settings or they might not want their micromanaging manager to know they helped you outside the scope of their work. You should be cognizant of when praise should be given (i.e. when is it appropriate) and in what context as mentioned in the article. That said, if you aren’t thanking and praising your colleagues for doing good wor…

> “I really liked how you tackled this, have you thought about this approach?” Instead of “Why didn’t you do it this way?” That crosses the line by lying, I think it would be better to say "I think it would be better if you did it this way." It's bad to call them stupid or make a superfluous claim of objectivity, but you don't need to pretend to smile and praise.

Interpretation depends on the culture. In UK this is basically "you fucked up", in Germany this means "you did great with small nuances" :)

Re: When your coworker does great work, tell their manager (2020)

#80
post #15

Earlier quoted context omitted.

Not at all. The trick is to force yourself to find something about their approach that you liked. There's almost always something likable. It's also the trick to being liked in general. Not everyone cares about that, but I've found it more of an asset than a distraction.

No, it's absolutely horrible. It means you think the person you're talking to is dumb and can be manipulated with this phrasing. They see through you.

You are spot on about lying and intentional manipulation. It's a horrible way to be.

However. that's not what they said. They said "find something you genuinely like about an approach." It means you're smart enough to find the aspects that are worth reinforcing in the face of something that you find problematic. You can't just do it as a checkbox. You have to genuinely and authentically recognize the positive.

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