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Farmers Insurance Laying Off 11% of Workforce, Citing Industry Challenges

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Re: Farmers Insurance Laying Off 11% of Workforce, Citing Industry Challenges

#21
post #6

Earlier quoted context omitted.

Who cares? It's just business.

Investors for one, I get annoyed at overly generous executive pay because it costs me money.

It'd be great for investors if the top positions were paid mostly / entirely in stock. That way we can entice a good CEO with high pay and our interests will still align.

Re: Farmers Insurance Laying Off 11% of Workforce, Citing Industry Challenges

#22

I wonder which part of the business they laid off those folks from. The article doesn't say. In general, there are 3 main parts of an insurance company that are "in house": underwriting, claims, and accounting. Accounting isn't really something that can be automated or outsourced. You can't automate claims, but you can outsource. You can automate/outsource _some_ underwriting and/or parts of the underwriting process.…

Some claims can certainly be automated. Not everything requires sending someone out. If, for example, there's a burglary, and a customer submits a list of items stolen and the value is within a certain range, it may be easier and cheaper overall for a company to cut a check rather than have someone spend time trying to verify the claim. There's a higher risk of fraud, but if the personnel savings outweigh it, then the company is likely to accept it.

Re: Farmers Insurance Laying Off 11% of Workforce, Citing Industry Challenges

#23

All I see in the article is the discussion of "profits". I would think the PR department could come up with something about "trying to keep costs competitive for our customers" or something like that. Instead they're telling California and Florida customers to take a hike ... along with 11% of their employees. When is the last time we heard a company enact a company-wide, 50% cut in officer's salaries and a freeze on…

Could this also be as a result of cancelling policies in certain states? For example, withdrawing from Florida means an entire FLorida team/department is no longer required or in as much quantity.

Re: Farmers Insurance Laying Off 11% of Workforce, Citing Industry Challenges

#24
post #8

All I see in the article is the discussion of "profits". I would think the PR department could come up with something about "trying to keep costs competitive for our customers" or something like that. Instead they're telling California and Florida customers to take a hike ... along with 11% of their employees. When is the last time we heard a company enact a company-wide, 50% cut in officer's salaries and a freeze on…

I hate to be that person, but this is the future. Because of climate change, more of our country is barreling towards "uninhabitable". It's not Farmers fault that we released too much CO2 and now wildfires and hurricanes are way worse and getting even more worse. If the people of California and Florida want insurance so they can build matchbox houses in high risk disaster zones, then they can start a public insurance…

> the people of California and Florida want insurance so they can build matchbox houses in high risk disaster zones,

This has always been the case in Florida. Insurance simply costs more to compensate for risk. Flood insurance is separate in the US (and very costly).

California might have more to do with the regulatory and legal environment.

> now wildfires and hurricanes are way worse and getting even more worse.

What happened to the climate/weather distinction? So, every hot day and hurricane is evidence if the earth warming? Every cold day and blizzard is a temporary local weather event, not indicative of the long term trend?

Re: Farmers Insurance Laying Off 11% of Workforce, Citing Industry Challenges

#25

I really don't think an insurance company should have 24,000 employees. Even 240 employees sounds like too many to me. They serve 10 million customers. Nearly every customer should be able to use an entirely automated online form for signing up and for making insurance claims. Claims should be settled entirely with the customer uploading a 1 minute video showing what damage occurred, plus the bill to fix it. Assume 1…

You seem to have found an edge in the insurance business, which will enable you to offer more competitive premiums and win business from existing insurers. Best of luck!

Agreed - please start this company.

Re: Farmers Insurance Laying Off 11% of Workforce, Citing Industry Challenges

#26

All I see in the article is the discussion of "profits". I would think the PR department could come up with something about "trying to keep costs competitive for our customers" or something like that. Instead they're telling California and Florida customers to take a hike ... along with 11% of their employees. When is the last time we heard a company enact a company-wide, 50% cut in officer's salaries and a freeze on…

I mean I rather companies just be more clear and simplistic w/ their language.

They have to keep it vague for plausible deniability during potential lawsuits.

Re: Farmers Insurance Laying Off 11% of Workforce, Citing Industry Challenges

#27

I really don't think an insurance company should have 24,000 employees. Even 240 employees sounds like too many to me. They serve 10 million customers. Nearly every customer should be able to use an entirely automated online form for signing up and for making insurance claims. Claims should be settled entirely with the customer uploading a 1 minute video showing what damage occurred, plus the bill to fix it. Assume 1…

> Claims should be settled entirely with the customer uploading a 1 minute video showing what damage occurred, plus the bill to fix it. And your plan for when clients are unwilling or unable to conform to your idealized filing process would be what? Simply don’t reimburse them? Or when they’re unsure what’s covered ? Or have some other question that’s urgent and not covered by an online FAQ? It’s a highly regulated i…

If you write it in the policy "To make a claim, you must upload a 1 minute video via our app or website, together with photos of all receipts you want us to reimburse", then you are totally within your rights to deny all claims where the customer can't/won't follow your process.

Re: Farmers Insurance Laying Off 11% of Workforce, Citing Industry Challenges

#28

I really don't think an insurance company should have 24,000 employees. Even 240 employees sounds like too many to me. They serve 10 million customers. Nearly every customer should be able to use an entirely automated online form for signing up and for making insurance claims. Claims should be settled entirely with the customer uploading a 1 minute video showing what damage occurred, plus the bill to fix it. Assume 1…

> Claims should be settled entirely with the customer uploading a 1 minute video showing what damage occurred, plus the bill to fix it. And your plan for when clients are unwilling or unable to conform to your idealized filing process would be what? Simply don’t reimburse them? Or when they’re unsure what’s covered ? Or have some other question that’s urgent and not covered by an online FAQ? It’s a highly regulated i…

Thos is a bit like saying Monzo bank should cater to customers in uo don't have mobile phones. They have a target market, and there are plenty of people who want a well thought through tech-led experience.

Re: Farmers Insurance Laying Off 11% of Workforce, Citing Industry Challenges

#29

All I see in the article is the discussion of "profits". I would think the PR department could come up with something about "trying to keep costs competitive for our customers" or something like that. Instead they're telling California and Florida customers to take a hike ... along with 11% of their employees. When is the last time we heard a company enact a company-wide, 50% cut in officer's salaries and a freeze on…

Why are people surprised when a company operates in its’ own best interest? Why should we expect anything else? Insurance companies are just about moving dollars around and hedging risk. Being perturbed about this is like being mad about your dog barking at the mailman.

If someone said I’m going to start free climbing the tallest buildings in the world - but I need insurance - the company will tell you to get lost because the risk outweighs the reward. This is what insurance companies are doing all over the place (fl/ca) because those environments are truly becoming uninsurable.

But then people are shocked and awed when the situation happens with them. Why? An insurance company is not a charity it’s just a profit engine. Don’t get mad at the dog for barking at the mail man :)

Re: Farmers Insurance Laying Off 11% of Workforce, Citing Industry Challenges

#30

I really don't think an insurance company should have 24,000 employees. Even 240 employees sounds like too many to me. They serve 10 million customers. Nearly every customer should be able to use an entirely automated online form for signing up and for making insurance claims. Claims should be settled entirely with the customer uploading a 1 minute video showing what damage occurred, plus the bill to fix it. Assume 1…

Well, when you have claims involving million, you probably want to spend more then 10 minutes investigating a claim. Insurance fraud is a real thing. Otherwise I agree, there is likely a lot that can be done to make the processes more efficient.

Sure. But the vast majority of claims are for $300 to fix a dent in a car.

It just doesn't make sense to spend more than 10 minutes on them.

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