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How to communicate when trust is low without digging yourself into a deeper hole

charity.wtf

11–20 of 304 posts

Re: How to communicate when trust is low without digging yourself into a deeper hole

#11
post #2

How timely. My boss just crucified a co-worker today in our meeting and I think something like this could help mend things. Yes, my boss never heard of " praise in public criticize in private ". Welcome to working with a hot-blooded eastern european

I just finished reading the culture map (an HN recommendation!) and it was actually very eye opening. This is not to excuse bad behaviour in the workplace, but it's entirely possible that depending on where he comes from in eastern europe that's just how tough feedback is given and he didn't perceive it as a "crucifiction".

Re: How to communicate when trust is low without digging yourself into a deeper hole

#12
I like that this is battle tested advice derived from a real context (between the author and co founder).

There are tons of articles on LinkedIn written by people who don’t have lived experience in what they’re writing about so they read like a book summary.

Empiricists on the other hand will preside test ideas.

The best teacher is reality.

Re: How to communicate when trust is low without digging yourself into a deeper hole

#13
From experience CC advice and other similar corp bs techniques are like “self defense class” techniques of communication meaning they only work if the other party is well meaning and actively cooperating. Which is to say they rarely work even if properly executed.

Re: How to communicate when trust is low without digging yourself into a deeper hole

#14
post #10

I thought I was going to like this, but other than 'Give people the opening to do better' section, the advised interactions seem not great to me? e.g. I want to say something, but I am having a hard time with it. I have something to say, but I don’t know how you’ll take it. I need to tell you something and I am anxious about your reaction. are (1) making me anxious while I wait for you to say whatever it is; (2) abso…

In theory, I'm with you; in practicality, I have always found that literally just a one-sentence lead-in -- even if it's not perfect -- goes a long way towards a better conversation.

I kind agree with you on your reading of the subtexts, here, but in a conversation, I just don't think these sentiments come off that way.

Rather, we tend to interpret them as noise that lets the other person know that a difficult topic is coming, instead of just dunking them in head first.

"Hey, I wanted to let you know about some bad news. one-breath pause " has always worked better for me, as both the deliverer and the recipient, than "Hey, ."

Basically what I'm saying is that you could definitely read into these suggested phrases, as you have; but they play out way differently in a real-life conversation.

Re: How to communicate when trust is low without digging yourself into a deeper hole

#16
This is all well and good advice.

But sometimes you have to work with people who demonstrate traits of Narcissism Personality Disorder or Borderline Personality Disorder. E.g. someone who never accepts responsibility or someone frequently demonstrating emotional lability.

I am not sure the best course of action in these situations.

Re: How to communicate when trust is low without digging yourself into a deeper hole

#17
post #11
post #2

How timely. My boss just crucified a co-worker today in our meeting and I think something like this could help mend things. Yes, my boss never heard of " praise in public criticize in private ". Welcome to working with a hot-blooded eastern european

I just finished reading the culture map (an HN recommendation!) and it was actually very eye opening. This is not to excuse bad behaviour in the workplace, but it's entirely possible that depending on where he comes from in eastern europe that's just how tough feedback is given and he didn't perceive it as a "crucifiction".

I felt slighted once when a former CEO of mine didn't lambast me on our weekly call. I took it to mean that I wasn't important enough to get the dressing down he was known for.

(I mean, I was still relieved to avoid it! Just thought it was funny to feel disrespected because I got gentle treatment :)

Re: How to communicate when trust is low without digging yourself into a deeper hole

#18
> TRY TO SOUND FRIENDLY.

> Say "please" and "thank you"... use emojis...

I'll add to this one -- use exclamation points!

It's actually ridiculous how effective all these little things are.

In my experience, men, engineers, and especially engineers who are men tend to think of this as unnecessary fluff. They often decline to add these little social niceties because to them, they sound inauthentic.

That's not a character flaw or anything! You have every right to feel that way. I do think it is just categorically wrong, though.

I don't know a better way to say it, but: you should really just start doing this. Even if it feels weird to you, it is incredible the degree to which it eases text-based interactions. Even if you aren't noticing it, I promise that other people are.

Re: How to communicate when trust is low without digging yourself into a deeper hole

#19

This is all well and good advice. But sometimes you have to work with people who demonstrate traits of Narcissism Personality Disorder or Borderline Personality Disorder. E.g. someone who never accepts responsibility or someone frequently demonstrating emotional lability. I am not sure the best course of action in these situations.

Yeah I think it's important to note that these techniques are for situations where trust has broken down due to something external, not due to a fundamental issue with one of the people involved.

This stuff will never help with narcissistic ass holes.

Re: How to communicate when trust is low without digging yourself into a deeper hole

#20
post #18

> TRY TO SOUND FRIENDLY. > Say "please" and "thank you"... use emojis... I'll add to this one -- use exclamation points! It's actually ridiculous how effective all these little things are. In my experience, men, engineers, and especially engineers who are men tend to think of this as unnecessary fluff. They often decline to add these little social niceties because to them, they sound inauthentic. That's not a charact…

That's a cultural thing. In many cultures exclamation points come across as demands/accusations, not emphasis.
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