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Dell fined $6.5M after admitting it made overpriced monitors look discounted

arstechnica.com

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Re: Dell fined $6.5M after admitting it made overpriced monitors look discounted

#41

Post by harry8 »

CydeWeys wrote: post #38
llbeansandrice wrote: post #35

Earlier quoted context omitted.

Sounds like a great battle for Dell and Amazon to have. It shouldn’t be a burden to consumers regardless of whether Amazon or Dell screwed up.

If it wasn't purchased from an authorized Dell retailer then Dell really has nothing to do with it. With the way 3rd party Amazon Marketplace sales works, who knows what happened here.

What nonsense is this?

The monitor is within the warranty period and failed. Dell didn't deal with their warranty issue in an honest and direct way. They suck. No other details matter. The end.

Re: Dell fined $6.5M after admitting it made overpriced monitors look discounted

#42

Post by cromka »

lawn wrote: post #33
doix wrote: post #31

Earlier quoted context omitted.

FWIW, it could be an Amazons fault. Someone bought the monitor, used it, decided they didn't want it and returned it. The seller looked at it, decided it looked good enough, and put it back in his inventory at Amazon as new. You'd have no way of knowing. People used to (maybe still do?) buy expensive graphic cards, take them out and put back a cheap one with a flashed ROM. Then shrink-wrap the box again and return it…

Yeah, this is common Amazon behavior.

Or, potentially, of any other computer hardware reseller. I’m surprised OP is mad at Dell, typically you’d expect the reseller to handle such an issue. Amazon allowing to replace it isn’t doing anything extraordinary here.

Re: Dell fined $6.5M after admitting it made overpriced monitors look discounted

#43

Post by Retric »

harry8 wrote: post #41
CydeWeys wrote: post #38

Earlier quoted context omitted.

If it wasn't purchased from an authorized Dell retailer then Dell really has nothing to do with it. With the way 3rd party Amazon Marketplace sales works, who knows what happened here.

What nonsense is this? The monitor is within the warranty period and failed. Dell didn't deal with their warranty issue in an honest and direct way. They suck. No other details matter. The end.

No, companies warranties start to expire from the point of original sale not whenever you happened to get it. What you’re complaining about is no different than expecting a used car to still have the original manufacturer’s warranty, that just not how warranties work.

The real moral of this story is to never buy electronics from Amazon. Amazon sold you a fraudulent product and you’re blaming Dell for Amazon’s failures.

Re: Dell fined $6.5M after admitting it made overpriced monitors look discounted

#44

Post by kstrauser »

cromka wrote: post #42
lawn wrote: post #33

Earlier quoted context omitted.

Yeah, this is common Amazon behavior.

Or, potentially, of any other computer hardware reseller. I’m surprised OP is mad at Dell, typically you’d expect the reseller to handle such an issue. Amazon allowing to replace it isn’t doing anything extraordinary here.

Amazon has a return window. After that, they tell you to take it up with the manufacturer. When Dell refused to honor their warranty, Amazon covered it even though it was outside their window.

Re: Dell fined $6.5M after admitting it made overpriced monitors look discounted

#45

Post by blackoil »

harry8 wrote: post #41
CydeWeys wrote: post #38

Earlier quoted context omitted.

If it wasn't purchased from an authorized Dell retailer then Dell really has nothing to do with it. With the way 3rd party Amazon Marketplace sales works, who knows what happened here.

What nonsense is this? The monitor is within the warranty period and failed. Dell didn't deal with their warranty issue in an honest and direct way. They suck. No other details matter. The end.

OP bought a 2nd hand product with expired warranty. Retailer sold it as new is a fraud by Amazon not Dell.

Re: Dell fined $6.5M after admitting it made overpriced monitors look discounted

#46

Post by bmicraft »

WalterBright wrote: post #36
S201 wrote: post #25

Earlier quoted context omitted.

> In before “how do we believe you?” A company trying to weasel out of its warranty obligations is hardly something I'd cast doubt on anymore (unfortunately).

Nordstrom was famous for refunding the money for things obviously not bought at the store, for example, tires, and clearly worn out shoes. (As told to me by a former sales clerk at Nordies.) But too many people tried to make a living out of scamming Nordstrom's patient indulgence of this, and they changed their policy. Warranty fraud is a major problem.

For consumables, sure. But a monitor should last 8 years minimum.

Re: Dell fined $6.5M after admitting it made overpriced monitors look discounted

#47

Post by zeven7 »

Prickle wrote: post #24

I have a DELL laptop. Probably the worst purchase I made. The one saving grace is that SupportAssist actually works, and does make post-crash/post-windows-death recovery very simple and easy. But that's the thing. I can tell that they put effort into this OS recovery tool, explicitly because this Laptop is a disaster of a product. Temperatures? Burning. Fans? Locked down. Freezing? Constantly. Crashing? Commonly. Blu…

I don't like Dell as a company, but I've owned XPS laptops for years and haven't been able to find something I like better. The only real problem I have with it seems to be a Windows problem that other laptops also have (modern standby). My other complaint was with Waves MaxxAudio, but it hasn't bothered me on my latest XPS the way it did on the older ones. Not sure if that problem is fixed or if I just got in some sort of lucky configuration that made it go away.

Re: Dell fined $6.5M after admitting it made overpriced monitors look discounted

#48

Post by chaostheory »

bombcar wrote: post #5
stemlord wrote: post #4

The amount of research that needs to be done to purchase even the most basic stuff online is beyond paralyzing. I hate shopping irl but I think I hate online shopping even more.

This is how places like Costco can be worthwhile even if they aren't technically the best possible deal - I trust that if I buy something there I won't be terribly disappointed or overtly screwed over even if I end up paying a bit more than I absolutely had to.

You also don’t have to deal with the sketchy mess of commingling. Every time I think of buying from Amazon, I’ll force myself to see if there are 3rd party sellers for the product using Amazon warehouses. If there are, I buy elsewhere regardless of the price difference and shipping speed. Walmart is no better because they also commingle.

Eventually, I’ll just say F it and get rid of Prime. Two day shipping is gone for a lot of items anyways. 5 days of wait is better than constance vigilance to prevent getting garbage from 3rd party sellers

Re: Dell fined $6.5M after admitting it made overpriced monitors look discounted

#49

Post by talldatethrow »

kstrauser wrote: post #44
cromka wrote: post #42

Earlier quoted context omitted.

Or, potentially, of any other computer hardware reseller. I’m surprised OP is mad at Dell, typically you’d expect the reseller to handle such an issue. Amazon allowing to replace it isn’t doing anything extraordinary here.

Amazon has a return window. After that, they tell you to take it up with the manufacturer. When Dell refused to honor their warranty, Amazon covered it even though it was outside their window.

That's because Amazon sold a used monitor as new.

Re: Dell fined $6.5M after admitting it made overpriced monitors look discounted

#50

Post by StrictDabbler »

WalterBright wrote: post #36
S201 wrote: post #25

Earlier quoted context omitted.

> In before “how do we believe you?” A company trying to weasel out of its warranty obligations is hardly something I'd cast doubt on anymore (unfortunately).

Nordstrom was famous for refunding the money for things obviously not bought at the store, for example, tires, and clearly worn out shoes. (As told to me by a former sales clerk at Nordies.) But too many people tried to make a living out of scamming Nordstrom's patient indulgence of this, and they changed their policy. Warranty fraud is a major problem.

The tire story was the result of Nordstrom's absorbing a local department store chain in Alaska. They weren't just taking in a product Nordstroms doesn't stock.

The dumb version of the story was good PR at first and was disseminated among the staff but contributed to unreasonable customer expectations.

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