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Render nuked my entire account with no notice

news.ycombinator.com

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Re: Render nuked my entire account with no notice

#91

Post by minajevs »

jpmoral wrote: post #86
minajevs wrote: post #53

I had exactly the same experience with Render. I was researching where it would be cheaper and easier to setup my infrastructure. So, I deployed bunch of services to Render, and boom, "Unauthorized" and "This service has been suspended by its owner". Sent an email to support, got first reply after 4 days, and then silence for a month, until I angrily asked them what's up. No need to say that I will probably never go…

What was their response to your angry question?

They replied the same day saying that they unblocked my account and I should be able to login. No explanation why it was blocked or anything.

Re: Render nuked my entire account with no notice

#93

Post by dgiol »

satvikpendem wrote: post #19

Sorry to hear that. For a rock solid alternative, I use Hetzner with Coolify ( https://coolify.io ) installed, it's an open source Heroku alternative that uses Docker. I deploy all my apps on a 10 dollar Hetzner VPS that can handle millions of hits, and that 10 dollars gets you a much beefier machine than anything you'd get on other paid services like Render, Railway, Fly etc. They just aren't worth using in my exper…

I love Coolify for personal projects, but it's not ready for production/business projects yet. You can't really compare it with Render, Railway or Fly.

Some reasons why I wouldn't use it for critical infrastructure:

- It doesn't have high availability options (if a server goes goes down, your service goes down)

- It doesn't handle backups

It is great for excellent for anything non critical though

Re: Render nuked my entire account with no notice

#94

Post by aent »

_xivi wrote: post #27
satvikpendem wrote: post #19

Sorry to hear that. For a rock solid alternative, I use Hetzner with Coolify ( https://coolify.io ) installed, it's an open source Heroku alternative that uses Docker. I deploy all my apps on a 10 dollar Hetzner VPS that can handle millions of hits, and that 10 dollars gets you a much beefier machine than anything you'd get on other paid services like Render, Railway, Fly etc. They just aren't worth using in my exper…

Hetzner is really awful with admissions of new accounts. I tried to register twice but got denied before I even got the chance to complete registration. `After reviewing your updated customer information, we have decided to deactivate your account because of some concerns we have regarding this information. Therefore, we have cancelled all your existing products and orders with us.` No support, no details whatsoever,…

Happened to me as well, they made me send them a picture of my ID and still denied me access, the only company where I have ever had something like that happen.

Re: Render nuked my entire account with no notice

#97

Post by anurag »

We've resumed all services for OP. The tl;dr is this was a new account with no billing history and on track for a relatively high monthly spend. We attempted to authorize the card on file for the projected amount, and the authorization failed, leading to automatic suspension.

This is obviously overzealous abuse management, and we will fix our systems so this kind of thing never happens to legitimate users.

To OP and others who may have been affected, I'm deeply sorry.

Re: Render nuked my entire account with no notice

#98

Post by hankmh »

madsbuch wrote: post #23

I have assessed Render a couple of times for work. Both. times they were just too unstable for production (in 2020 and in 2023)

(Aptible employee)

I help run another PaaS, and I’m very curious about your production evaluation criteria. Would you be willing to share?

For context, our PaaS has been focused on running reliable and scalable production workloads for about a decade. We don’t really do hobbyist use cases, sadly. But instead we prioritize actual businesses with production use cases.

If you share your evaluation criteria, I would love to test Aptible against it. I can share the results with you if you’d find it interesting, but frankly I just want the results for my team and me. I’d be so grateful, and happy to return the favor in any way I can. If you prefer, you can email me at henry AT aptible.com

Re: Render nuked my entire account with no notice

#100

Post by spiralganglion »

anurag wrote: post #97

We've resumed all services for OP. The tl;dr is this was a new account with no billing history and on track for a relatively high monthly spend. We attempted to authorize the card on file for the projected amount, and the authorization failed, leading to automatic suspension. This is obviously overzealous abuse management, and we will fix our systems so this kind of thing never happens to legitimate users. To OP and…

As someone considering migrating from Heroku to Render, the suggestion that you'd suspend an account — paid or not — without notice is concerning. You said you'd fix your systems, but didn't specify how.

• Will you pause the resource utilization, but still allow log-in?

• Will you give notice?

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