81–90 of 119 posts
Although the Render CEO is here on HN (@anurag), you should reach out to their support and not to HN.
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Also running everything on Hetzner that can possibly go there. Then I regularly see startups proudly explaining how they are wasting incredible sums on AWS when the same thing could be done 100 times cheaper with Hetzner and Cloudflare. Makes one think, dude, why??
Bragging rights. "My AWS bill was $100k last month" is the new "I'm a manager with 10 direct reports".
For anything business critical I usually assume that any "cloud" / "provider" / "registry" may go dark on me any second. Therefore, your own DNS VMs, multicloud, your own database, no cloud vendor locking (agnostic microservices) etc etc. And if you want full control - the on-prem / colo solution is still the king.
Your own DNS VMs? Probably good enough to use registrar for most people for this job. Just pick a good one.
We need a new sub category [Support HN] when we need high level intervention from the CEO or at least a product manager. YC startups get an immediate notification if their name shows up there.
Just stop using these kinds of funky PaaS services. Use a boring host with a good track record who is not trying to make a VC rich. For other stuff use startups but for production hosting that you livelyhood depends on don’t.
On the other hand, they are often heavily subsided by aforementioned VCs in the name of building momentum. So if you use them cautiously with all this in mind, you can often treat it as an informal piece of redistributative taxation.
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Hetzner first made it impossible for us to pay, then implied we were fraudulent for not paying, then as a special "grace" fixed the payment problem and "allowed" us to keep our newly created account. By then, it felt very shaky to depend on such a company, so we switched server to Digitalocean. Hetzner are cheap though. Edit: we did also pay, but they never acknowledged that first payment. Then we somehow had an ”unp…
Oh, I see. I prepaid some invoices, they didn't activate the service because of a technical bug (if you change the bank card, services get cancelled, and not renewed even if you have prepayment, it just goes as unpaid). They said that as a "goodwill gesture", they are willing to activate my access, and keep all the prepaid money as compensation. Well, that's my guess, because actually they just replied with 3 dots ".…
I had exactly the same experience with Render. I was researching where it would be cheaper and easier to setup my infrastructure. So, I deployed bunch of services to Render, and boom, "Unauthorized" and "This service has been suspended by its owner". Sent an email to support, got first reply after 4 days, and then silence for a month, until I angrily asked them what's up. No need to say that I will probably never go…
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I hope this is sarcastic, it's causal. They have identity checks because people use it for abuse. The less strict they make their identity checks - would abuse increase, decrease or stay the same do you think?
They might be preventing new malicious actors from signing up. Maybe. Catching a lot (anecdotally, from this thread) of legit users along the way. Meanwhile, what have they done to catch and ban malicious actors who passed verification long ago and have been abusing other services on the internet from the safety of Hetzner's network for months or years?
Although I’d be sore too if I were turned away in the signup process, I’d just as soon learn early that they don’t want my business, before I invest more time and effort getting moved in.
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I get the same instaban on DigitalOcean, from residential ip even.
Then something is wrong on your end, not their ends. Where do you live? Just wondering if there are restricted countries that are higher risk.
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I get the same instaban on DigitalOcean, from residential ip even.
Perhaps your IP is on some kind of blacklist (due to past activities of the previously assigned owner of that IP)? Might be worth investigating.
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Feels like making this an official thing would immediately lead to it being abused so much that people will stop paying attention, like they do on other social media.
I have long had an idea that the best way to handle this is a community supported prioritization service. In other words, a community (hacker news, some subreddit, or perhaps an independent site) would invite people to post problems that ought to be easily solved by customer support except that the company is failing at customer support. Because problems tend to repeat themselves, the people who spend time on this fo…
It’s bad enough companies started outsourcing deciding which features to implement. I don’t want them also outsourcing deciding which cases to support.