> As part of our commitment to transparency and user control
Bold claim for a company that already lost a class action for deliberately lying to its users.
How Zoom’s terms of service and practices apply to AI features
11–20 of 185 posts
Re: How Zoom’s terms of service and practices apply to AI features
#12.. just today, we decided to cancel our K12 contract with zoom.
All 350+ workstations.
Re: How Zoom’s terms of service and practices apply to AI features
#13This is a nice statement, but the TOS is the important part, not what this marketing piece says. > You agree to grant and hereby grant Zoom a perpetual, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license and all other rights required or necessary to redistribute, publish, import, access, use, store, transmit, review, disclose, preserve, extract, modify, reproduce, share, use, display, cop…
The TOS has been updated to state the following: > Notwithstanding the above, Zoom will not use audio, video or chat Customer Content to train our artificial intelligence models without your consent.
> without your consent.
†but we'll prompt you an overly long privacy policy including such consent whose acceptation is just a checkbox you tick the first time your join a call without even paying attention (nor choice)
Re: How Zoom’s terms of service and practices apply to AI features
#14Earlier quoted context omitted.
The TOS has been updated to state the following: > Notwithstanding the above, Zoom will not use audio, video or chat Customer Content to train our artificial intelligence models without your consent.
Apparently the TOS can be edited at any time to say anything without notice. It’s worth mentioning that per this agreement they can still do almost anything else with that data. They could put your face up on a billboard if they wanted to. I’m out. I was a paying user. Can’t run fast enough from ever doing business with them again.
How about analyze all the meetings from company x in order to insider trade or perform some other kind of corporate sabatoge.
Re: How Zoom’s terms of service and practices apply to AI features
#15This is a nice statement, but the TOS is the important part, not what this marketing piece says. > You agree to grant and hereby grant Zoom a perpetual, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license and all other rights required or necessary to redistribute, publish, import, access, use, store, transmit, review, disclose, preserve, extract, modify, reproduce, share, use, display, cop…
The TOS has been updated to state the following: > Notwithstanding the above, Zoom will not use audio, video or chat Customer Content to train our artificial intelligence models without your consent.
"...will not use...to train..." (emphasis mine)
They'll do inference all day long, but not train without consent. Only being slightly paranoid here, but they could still analyze all of the audio for nefarious reasons (insider trading, identifying monetizable medical information from doctor's on Zoom, etc). Think of the marketing data they could generate for B2B products because they get to "listen" and "watch" every single meeting at a huge swath of companies. They'll know whether people gripe more about Jira than Asana or Azure Devops, and what they complain about.
Re: How Zoom’s terms of service and practices apply to AI features
#16> Section 10.2 covers that there is certain information about how our customers in the aggregate use our product — telemetry, diagnostic data, etc. This is commonly known as service generated data. We wanted to be transparent that we consider this to be our data so that we can use service generated data to make the user experience better for everyone on our platform.
Well, I consider that to be my data and actually it is since I canceled our company's Zoom account when they adjusted their TOS. I'll take my data elsewhere.
Re: How Zoom’s terms of service and practices apply to AI features
#17This is a nice statement, but the TOS is the important part, not what this marketing piece says. > You agree to grant and hereby grant Zoom a perpetual, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license and all other rights required or necessary to redistribute, publish, import, access, use, store, transmit, review, disclose, preserve, extract, modify, reproduce, share, use, display, cop…
The TOS has been updated to state the following: > Notwithstanding the above, Zoom will not use audio, video or chat Customer Content to train our artificial intelligence models without your consent.
That still allows them to broadcast your meeting in a feature film of their choice. No, this is insane. The only reasonable option here is (1) end-to-end encryption or (2) ephemeral storage purely for the provision of the service.
Re: How Zoom’s terms of service and practices apply to AI features
#18Earlier quoted context omitted.
The TOS has been updated to state the following: > Notwithstanding the above, Zoom will not use audio, video or chat Customer Content to train our artificial intelligence models without your consent.
Apparently the TOS can be edited at any time to say anything without notice. It’s worth mentioning that per this agreement they can still do almost anything else with that data. They could put your face up on a billboard if they wanted to. I’m out. I was a paying user. Can’t run fast enough from ever doing business with them again.
Which provider will you be moving to, and have you checked that their ToS are more acceptable?
Re: How Zoom’s terms of service and practices apply to AI features
#19Called it a few days ago: https://news.ycombinator.com/item?id=37022827 It's baffling how many people in previous threads thought a company that gets most of its money from enterprise/business clients, will burn all their reputation by surreptitiously using client data to train their AI.
Always wise to remember Hanlon's razor: "Never ascribe to malice that which is adequately explained by incompetence"
Occam's razor also applies here.
Re: How Zoom’s terms of service and practices apply to AI features
#20Earlier quoted context omitted.
Apparently the TOS can be edited at any time to say anything without notice. It’s worth mentioning that per this agreement they can still do almost anything else with that data. They could put your face up on a billboard if they wanted to. I’m out. I was a paying user. Can’t run fast enough from ever doing business with them again.
Which provider will you be moving to, and have you checked that their ToS are more acceptable?
This is the question! Is there anything anyone would recommend on security grounds?
Enterprise may resonate with something with Signal level e2ee.
Has anyone tried Element IO, as an example, in a commercial setting?
Asking for a friend.