Google not paying developers in Europe, support nonexistent • Hacker News Board

Re: Google not paying developers in Europe, support nonexistent

#41

Post by RobAtticus » Tue, Mar 13, 2012, 6:24 PM UTC

freehunter wrote: post #5

cryptoz wrote: post #3

Earlier quoted context omitted.

Google Play definitely needs this. However, > Every limitation of the system is the fault of the developer of the app, and the reason the app is slow is because the developer is bad (not because the customer picked a phone with a 700mhz CPU). I think it is the responsibility of the developer to ensure their apps work on the devices they are selling to. If a user is able to install the app from Play, it should work .…

> Google Play shouldn't be a wild-west scenario Unfortunately, this is what Android is, so this is what the marketplace has to be. I don't have apps on the Google Play market, so I don't know if you can restrict your app to only be visible or purchased by phones known to run it, but there are some apps that slower phones just can't run. Take Grand Theft Auto III for example (or any other high-end game). You can't exp…

You can limit (by device) which phones/tablets can download your app from Google Play. If the developer doesn't take the time to consider the requirements of his/her app and limit its availability accordingly, they deserve the poor ratings.

Yes, customers should also be aware of what their phone is capable of, but the developer has some responsibility here.

Re: Google not paying developers in Europe, support nonexistent

#42

Post by inoop » Tue, Mar 13, 2012, 6:28 PM UTC

nthitz wrote: post #23

jiazou a developer has commented: Hi all, I'm really sorry to see there are so many problems with the checkout merchant center. Unfortunately the checkout merchant center team is going through a major transition. Many of the past owners of the code base have left, which leaves many of you without proper support :( I'm part of a three person team that's getting transitioned to take ownership of the code base, in fact…

To be fair, they said they wanted to be more like a startup :)

Re: Google not paying developers in Europe, support nonexistent

#43

Post by harshreality » Tue, Mar 13, 2012, 7:10 PM UTC

With all the automation Google tries to implement, couldn't they set up each service with a support email address that has its incoming mail analyzed, held for a limited time, and then expunged? Then all they'd have to do is get someone to look at the mailboxes when unusual patterns show up.

Re: Google not paying developers in Europe, support nonexistent

#44

Post by jchung » Tue, Mar 13, 2012, 7:33 PM UTC

harshreality wrote: post #43

With all the automation Google tries to implement, couldn't they set up each service with a support email address that has its incoming mail analyzed, held for a limited time, and then expunged? Then all they'd have to do is get someone to look at the mailboxes when unusual patterns show up.

Dangerous to try to engineer your way out of customer support. How about this instead: they should just hire support staff like everyone else who cares about customers.

Re: Google not paying developers in Europe, support nonexistent

#45

Post by hucker » Tue, Mar 13, 2012, 10:05 PM UTC

nyellin wrote: post #36

On a related note, AppEngine has horrible, horrible, support for paying users. I learned the hard way not to use products without phone support.

I've been successful in getting to talk to an actual _human_ in no other way than through the #appengine channel on freenode. Quite a few of the devs on the appengine team hang there, might be worth a shot.

Re: Google not paying developers in Europe, support nonexistent

#46

Post by nieve » Wed, Mar 14, 2012, 10:26 AM UTC

mirsadm wrote: post #11

cryptoz wrote: post #6

Earlier quoted context omitted.

> Unfortunately, this is what Android is, so this is what the marketplace has to be. I don't think so, really. Android is the wild west because it's open source and unrestricted. But the Market is Google's own, proprietary and closed system. They have total control over it. App developers can restrict on a device-by-device basis, but it's a pain and I don't really expect anyone to do that (there are maybe 1,000 devic…

Unfortunately most of us aren't able to buy the million devices out there to test with. More annoyingly we usually only find out about a device not working when someone writes a 1 star review such as "dont work HTC cm7". I've had people email me and get nasty because my app didn't work on their Touchpad with ICS. Or even better when people write low reviews from Tegra 2 devices such as "Textures missing" but they are…

I'm sorry to hear that any Touchpad + ICS users have been so frustrating for you. In general I've been very happy with the Cyanogenmod on Touchpad community, but with the huge number of TPs that got dumped into the market there are some people who really don't get that when software is labelled "Alpha" and has warning about most apps not working, it's not the fault of a 3rd party developer when something doesn't work. Weirdly enough the webOS side of the community seems to be a lot more understanding despite really high overlap between the sides. Maybe it's the unity through adversity thing? Either way, hopefully as CM stabilizes on the Touchpad the users will get less annoying for you.