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Amazon is giving all of your personal information to courier companies

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Re: Amazon is giving all of your personal information to courier companies

#41

Post by gruez »

willcipriano wrote: post #17
Ekaros wrote: post #13

It is not unreasonable for driver to get phone number. However this bullshit of leaving reviews on everything is... Why should I even need to review a delivery? Maybe we should be able to give 1 star to CEOs and boards of these companies asking for reviews. And maybe their compensation should be affected. Let's say not getting perfect 5 star rating would mean no extra compensation this year.

Reviews are like self checkout but for people management. Outsource the annual review to customers in aggregate.

What's the non self checkout version then? Staking out the delivery drivers a few times a year to see how they do? That seems like a massive hassle.

Re: Amazon is giving all of your personal information to courier companies

#42

Post by willcipriano »

gruez wrote: post #41
willcipriano wrote: post #17

Earlier quoted context omitted.

Reviews are like self checkout but for people management. Outsource the annual review to customers in aggregate.

What's the non self checkout version then? Staking out the delivery drivers a few times a year to see how they do? That seems like a massive hassle.

Fine, take that at face value, but if the costumers are managing employee performance and attendance is managed by the time clock, what are the line managers managing?

Re: Amazon is giving all of your personal information to courier companies

#43

Post by gusthecat »

thunky wrote: post #40
figassis wrote: post #30

Earlier quoted context omitted.

So you give a 5 star review when someone does their job? I always assumed such reviews should be reserved for those who go above and beyond. For your job it should be enough not to get complaints. At most a yearly or quarterly “satisfactory” should suffice. But now we’re offloading the responsibility of promoting everyone on customers. Every single service or product you buy requires a review and/or a tip.

> So you give a 5 star review when someone does their job? I always assumed such reviews should be reserved for those who go above and beyond But why should they have to go above and beyond to get full marks? If they put the undamaged package in the expected place at the expected time then what more do you expect, a song and dance?

Your review isn't some reward you are bestowing upon the person. It's for management to evaluate their performance. So yes 5 star review for when someone does their job. Its a customer survey not a fucking critique. So yes when someone does their job its 5 stars because you shouldn't expect anything else

Re: Amazon is giving all of your personal information to courier companies

#44

Post by SoullessSilent »

gusthecat wrote: post #43
thunky wrote: post #40

Earlier quoted context omitted.

> So you give a 5 star review when someone does their job? I always assumed such reviews should be reserved for those who go above and beyond But why should they have to go above and beyond to get full marks? If they put the undamaged package in the expected place at the expected time then what more do you expect, a song and dance?

Your review isn't some reward you are bestowing upon the person. It's for management to evaluate their performance. So yes 5 star review for when someone does their job. Its a customer survey not a fucking critique. So yes when someone does their job its 5 stars because you shouldn't expect anything else

A 3 star review for when they do their job. 5 if its above and beyond such as if there were complications of difficult delivery.

Re: Amazon is giving all of your personal information to courier companies

#45

Post by thunky »

SoullessSilent wrote: post #44
gusthecat wrote: post #43

Earlier quoted context omitted.

Your review isn't some reward you are bestowing upon the person. It's for management to evaluate their performance. So yes 5 star review for when someone does their job. Its a customer survey not a fucking critique. So yes when someone does their job its 5 stars because you shouldn't expect anything else

A 3 star review for when they do their job. 5 if its above and beyond such as if there were complications of difficult delivery.

So if they don't face adversity when deliverying your package it's just not good enough? That's crazy.

Maybe give them a break, they're working hard.

Re: Amazon is giving all of your personal information to courier companies

#46

Post by dazc »

jeffwass wrote: post #12

Amazon’s not unique here. I once rented a car and after returning it the guy who inspected the car was very excited to tell me there was no damage so I get my full deposit back, and I should be thanking him. But was no damage at all, so it’s not like he did me any favor by covering something up. He called my mobile that night asking me to give him a review. I reluctantly said I would take a look when I get home. He c…

I worked with a guy like this, he would always ask clients to phone his boss to say what a good job he had done. It worked well for him because sometimes bosses are that gullible.

Re: Amazon is giving all of your personal information to courier companies

#47

Post by gruez »

willcipriano wrote: post #42
gruez wrote: post #41

Earlier quoted context omitted.

What's the non self checkout version then? Staking out the delivery drivers a few times a year to see how they do? That seems like a massive hassle.

Fine, take that at face value, but if the costumers are managing employee performance and attendance is managed by the time clock, what are the line managers managing?

>what are the line managers managing?

I don't know how the org structure is like at the DSPs that Amazon contracts with, but do they even have "line managers" in any meaningful sense? Given that DSPs are basically small businesses, I find it unlikely that the owner will needlessly add "line managers" that don't do anything. If anything, the "line manager" is probably the owner, who has a bunch of clerical/admin tasks in addition to being "manager".

Re: Amazon is giving all of your personal information to courier companies

#48

Post by olyjohn »

SoullessSilent wrote: post #44
gusthecat wrote: post #43

Earlier quoted context omitted.

Your review isn't some reward you are bestowing upon the person. It's for management to evaluate their performance. So yes 5 star review for when someone does their job. Its a customer survey not a fucking critique. So yes when someone does their job its 5 stars because you shouldn't expect anything else

A 3 star review for when they do their job. 5 if its above and beyond such as if there were complications of difficult delivery.

That makes no sense. If there are complications and the delivery is delayed, then they get 5 stars for getting it to you? How do you know what complications or difficulties they ran into? All you're gonna see is delayed package, and by your scale that's less than 3 stars.

Re: Amazon is giving all of your personal information to courier companies

#50

Post by willcipriano »

gruez wrote: post #47
willcipriano wrote: post #42

Earlier quoted context omitted.

Fine, take that at face value, but if the costumers are managing employee performance and attendance is managed by the time clock, what are the line managers managing?

>what are the line managers managing? I don't know how the org structure is like at the DSPs that Amazon contracts with, but do they even have "line managers" in any meaningful sense? Given that DSPs are basically small businesses, I find it unlikely that the owner will needlessly add "line managers" that don't do anything. If anything, the "line manager" is probably the owner, who has a bunch of clerical/admin tasks…

This review thing is happening all over the place. Have management levels dropped noticably? Put another way: Are customers reaping lower prices due to this labor now being asked of them?
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