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Amazon is giving all of your personal information to courier companies

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31–40 of 51 posts

Re: Amazon is giving all of your personal information to courier companies

#31
post #13

It is not unreasonable for driver to get phone number. However this bullshit of leaving reviews on everything is... Why should I even need to review a delivery? Maybe we should be able to give 1 star to CEOs and boards of these companies asking for reviews. And maybe their compensation should be affected. Let's say not getting perfect 5 star rating would mean no extra compensation this year.

Because some deliverers don't put the parcel where you wanted to. Because some don't ring. Because some are rude. Many things can happen.

Review and feedback are different things. Sure offer a feedback channel. But asking a review for regular things seems just useless.

Re: Amazon is giving all of your personal information to courier companies

#32

Earlier quoted context omitted.

Because some deliverers don't put the parcel where you wanted to. Because some don't ring. Because some are rude. Many things can happen.

So you give a 5 star review when someone does their job? I always assumed such reviews should be reserved for those who go above and beyond. For your job it should be enough not to get complaints. At most a yearly or quarterly “satisfactory” should suffice. But now we’re offloading the responsibility of promoting everyone on customers. Every single service or product you buy requires a review and/or a tip.

I’m sure tipping will be next.

Re: Amazon is giving all of your personal information to courier companies

#33
post #13

It is not unreasonable for driver to get phone number. However this bullshit of leaving reviews on everything is... Why should I even need to review a delivery? Maybe we should be able to give 1 star to CEOs and boards of these companies asking for reviews. And maybe their compensation should be affected. Let's say not getting perfect 5 star rating would mean no extra compensation this year.

I personally hate how every company wants my feedback. Do people really waste their time leaving reviews for everything they do?

I am getting dozens and dozens of emails begging for my opinion.

Re: Amazon is giving all of your personal information to courier companies

#34
post #13

It is not unreasonable for driver to get phone number. However this bullshit of leaving reviews on everything is... Why should I even need to review a delivery? Maybe we should be able to give 1 star to CEOs and boards of these companies asking for reviews. And maybe their compensation should be affected. Let's say not getting perfect 5 star rating would mean no extra compensation this year.

I personally hate how every company wants my feedback. Do people really waste their time leaving reviews for everything they do? I am getting dozens and dozens of emails begging for my opinion.

Kinda reminds me when the car dealership wanted feedback on my reservation of maintenance... Not yet actual maintenance, but the reservation process. FU Delta Auto...

Re: Amazon is giving all of your personal information to courier companies

#35
post #19

In my country, virtually every package sent by courier has the phone number of the recipient on the label. Is that not the case in the rest of the world?

I have noticed that for all couriers in Spain (and we did get called many times because they couldn't find our place), but in Germany it's very uncommon.

It's very common in Denmark, and it makes it easy for the courier company to leave the package at a kiosk or parcel locker instead of trying to deliver several times.

I was called several times for packages sent to work when the office was closed to non-essential staff, as there was no receptionist and it wasn't clear the building was open. (Business parcels are generally not redirected to a kiosk.)

I can't remember being called for personal deliveries. It's more common to just get an automatic text saying which nearby kiosk/locker has the parcel, with a code to claim it.

Re: Amazon is giving all of your personal information to courier companies

#36
post #19

In my country, virtually every package sent by courier has the phone number of the recipient on the label. Is that not the case in the rest of the world?

I’ve been to 41 countries, and I’ve learned the USA’s precise address locations is more the exception than the rule. I expect the courier to have my number out of necessity. I’ve had packages shipped to several countries, and often the most precise address I can provide is “the blue door right of the cheese shop on $STREET”. Dubai is interesting in that it has fairly good addresses, but uses nearby landmarks instead…

Even in the USA, once you step outside the cities and the rural areas with regular streets, a phone number is often a good idea, especially if they haven’t delivered before.

Homes a mile down a driveway, various gates, etc. Things can happen.

But Amazon could do what Craigslist does for email -have a bank of a bunch of phone numbers that they forward to you until delivery is confirmed.

Re: Amazon is giving all of your personal information to courier companies

#37

Earlier quoted context omitted.

I have noticed that for all couriers in Spain (and we did get called many times because they couldn't find our place), but in Germany it's very uncommon.

It's very common in Denmark, and it makes it easy for the courier company to leave the package at a kiosk or parcel locker instead of trying to deliver several times. I was called several times for packages sent to work when the office was closed to non-essential staff, as there was no receptionist and it wasn't clear the building was open. (Business parcels are generally not redirected to a kiosk.) I can't remember…

The building not open problem is annoying. UPS seems to understand it but lots of the courier companies are still learning. I’ve had to paste a large sign to the door saying “I’m here please call X and don’t return as undeliverable”.

Re: Amazon is giving all of your personal information to courier companies

#38

You'll also find that both FedEx and UPS will put your phone number right on the shipping label.

That’s up to the shipper, the fedex and ups software is pretty configurable.

You can also enter information for UPS etc that are visible to them by scanning the tracking but not on the label.

Re: Amazon is giving all of your personal information to courier companies

#39
post #22
post #9

I don't know why people are so gung-ho to give their hard-earned money to mega-corps.

I hate megacorps but I hate local businesses even more.

People seem to never understand this - megacorps have a certain generic level of shittiness, but small local businesses can be absolutely amazing or insanely shitty.

Re: Amazon is giving all of your personal information to courier companies

#40

Earlier quoted context omitted.

Because some deliverers don't put the parcel where you wanted to. Because some don't ring. Because some are rude. Many things can happen.

So you give a 5 star review when someone does their job? I always assumed such reviews should be reserved for those who go above and beyond. For your job it should be enough not to get complaints. At most a yearly or quarterly “satisfactory” should suffice. But now we’re offloading the responsibility of promoting everyone on customers. Every single service or product you buy requires a review and/or a tip.

> So you give a 5 star review when someone does their job? I always assumed such reviews should be reserved for those who go above and beyond

But why should they have to go above and beyond to get full marks?

If they put the undamaged package in the expected place at the expected time then what more do you expect, a song and dance?

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