Amazon is giving all of your personal information to courier companies

#1

Post by KyleSanderson » Tue, Aug 01, 2023, 3:35 AM UTC

This one is wild. I ordered some medication from Amazon as I usually do. The medication gets dropped off this afternoon around 3PM. At around 7PM the driver from this morning (Intelcom) sends me a text, asking to give him a 5 star review. Amazon is giving complete customer profiles to third party courier companies and is denying it on the phone and in writing.

"Hi this is your Intelcom driverYour package was delivered today by me. If you liked my service please give me a 5 star rating in your emails from "Intelcom". It will mean a lot to me! Have a good one :)"

Finally, I've connected with a "supervisor", who is saying that drivers texting from personal lines after hours is totally normal, and that they're not permitted to use their cell phone while driving as it's a safety concern.

Anyway, I'm now more upset about it than I should be because I've wasted 2 hours already with Amazon on this.

Re: Amazon is giving all of your personal information to courier companies

#2

Post by getwiththeprog » Tue, Aug 01, 2023, 3:59 AM UTC

Theory:

The request for a rating is initiated by the supervisor/management of the company. By providing a review, the company has 'friended' you and built a relationship of personal trust. This all done to pretend they are not taking commercial advantage of you.

It is just a new form of manipulation. I would not fill in anything.

Re: Amazon is giving all of your personal information to courier companies

#3

Post by tlb » Tue, Aug 01, 2023, 4:08 AM UTC

Can you explain what you mean by "all your personal information?" The evidence is only for them having a phone number and email in addition to your (obviously necessary) name and address.

Re: Amazon is giving all of your personal information to courier companies

#4

Post by KyleSanderson » Tue, Aug 01, 2023, 4:10 AM UTC

tlb wrote: post #3

Can you explain what you mean by "all your personal information?" The evidence is only for them having a phone number and email in addition to your (obviously necessary) name and address.

The email makes sense, because that's the primary means of communication for your amazon profile. The phone number is no where to be found, and was clearly given.

Re: Amazon is giving all of your personal information to courier companies

#5

Post by KerrAvon » Tue, Aug 01, 2023, 5:24 AM UTC

serious question: how can you trust Amazon to provide non-tainted medication?

they sell used razors as new. they sell counterfeit devices. they sell used pet drinking fountains as new.

Re: Amazon is giving all of your personal information to courier companies

#6

Post by KeplerBoy » Tue, Aug 01, 2023, 6:12 AM UTC

Not surprised by this. I occasionally get calls from Amazon drivers asking where i am if I don't open the door. For some reason it never occurs to them that I'm simply not at home.

Then again when you order stuff on AliExpress, they might just print your phone number on the parcel.

Re: Amazon is giving all of your personal information to courier companies

#7

Post by graftak » Tue, Aug 01, 2023, 6:28 AM UTC

KyleSanderson wrote: post #4

tlb wrote: post #3

Can you explain what you mean by "all your personal information?" The evidence is only for them having a phone number and email in addition to your (obviously necessary) name and address.

The email makes sense, because that's the primary means of communication for your amazon profile. The phone number is no where to be found, and was clearly given.

Our local big online retailer proxies emails sent to customers by third party vendors on their market place. There’s absolutely no need to share your email address.

In those mails there usually is an incentive in the form of a review/discount to persuade you to share info though, but that’s easily ignored.

Re: Amazon is giving all of your personal information to courier companies

#8

Post by graftak » Tue, Aug 01, 2023, 6:29 AM UTC

KerrAvon wrote: post #5

serious question: how can you trust Amazon to provide non-tainted medication? they sell used razors as new. they sell counterfeit devices. they sell used pet drinking fountains as new.

Medication is often sealed with brand specific seals and sometimes comes with instructions what it should look like or otherwise be returned.

Re: Amazon is giving all of your personal information to courier companies

#9

Post by beeburrt » Tue, Aug 01, 2023, 6:32 AM UTC

I don't know why people are so gung-ho to give their hard-earned money to mega-corps.

Re: Amazon is giving all of your personal information to courier companies

#10

Post by popcalc » Tue, Aug 01, 2023, 6:47 AM UTC

KeplerBoy wrote: post #6

Not surprised by this. I occasionally get calls from Amazon drivers asking where i am if I don't open the door. For some reason it never occurs to them that I'm simply not at home. Then again when you order stuff on AliExpress, they might just print your phone number on the parcel.

Are you sure the call is coming from their work phone? Typically with food delivery contractors the driver's app has a VoIP button that acts as a bridge, so they don't actually see your number. Also important because the person ordering might have an international number with high inbound rates, so it would be a hassle dealing with billing that you would rather have Amazon/Doordash/Foodora handle with their gateway.