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Tesla created secret team to suppress thousands of driving range complaints

reuters.com

381–390 of 769 posts

Re: Tesla created secret team to suppress thousands of driving range complaints

#381
post #259

Earlier quoted context omitted.

I actually got stranded once for some hours because of the mileage indicator! Was driving back from a campsite that I turned out to not have charging compatibility with, but thought I had plenty of margin to get to the nearest charger. As I drove through the mountains however, I began noticing that a.) my battery was depleting much faster than expected and b.) I wasn’t seeing any houses and very few motorists. I watc…

> able to get a tow truck capable of transporting my car (turns out you need one that has a full bed because of the regenerative breaking Sounds incredibly short-sighted that the regenerative braking can't be temporarily disabled by the driver... two people can push a "regular" car to a nearby gas station in a pinch. Even one person can push a smaller car around a parking lot if necessary. That said, they often send…

If you put the car in car wash mode, you would be able to push the car:

Controls > Service > Car Wash Mode And then "Enable Free Roll"

Re: Tesla created secret team to suppress thousands of driving range complaints

#382
post #364

[flagged]

> There are so many people out to get Tesla right now it's hard to process stories like these I have no dog in this fight. Never owned or thought about buying a Tesla. The details described in the story, if true, are very serious. Are you suggesting the story is made up? I'm a firm believer in the idea that people can be brilliant in one way and dumb in many others. Elon seems hellbent on showing us all the ways he's…

I wish I was so dumb that I could create SpaceX.

Re: Tesla created secret team to suppress thousands of driving range complaints

#383

Earlier quoted context omitted.

Regen braking is not 100% efficient, closer to 70-80%. So climbing a mountain and then going down the other side does cost more net energy than driving the same distance on flat ground. Also if the elevation change is such that you don’t have enough to get to the top, the amount you would regen on the way down doesn’t matter.

This isn't a question of regen braking through. > climbing a mountain and then going down the other side does cost more net energy than driving the same distance on flat ground. You say this, but your reasoning is regen braking? What if you never had to brake the entire way? Where did all the energy going going up the hill go? If I carry a sack of sand up a hill and drop it, the amount of energy it has falling is equ…

A car will tend to gain speed on a steep descent. It is undesirable and illegal to drive down the mountain at 200mph, so you must reduce your speed.

Mechanical brakes do this by converting that energy to heat and brake dust.

Regen brakes do that by converting around 70% of that energy into battery storage to be used later.

Your sack likely does not roll down the hill with zero losses to friction along the way. The sack has the same energy as it did before you moved it, but it does not mean the journey consumed net zero energy.

Re: Tesla created secret team to suppress thousands of driving range complaints

#384

A lot of comments are discussing the difficulty in estimating range accurately or how all EPA estimates are inflated. But the article claims Tesla knowingly uses an algorithm with inflated numbers and swaps the rost estimate out for a more accurate estimate at 50% charge. That's different than a good faith attempt at estimating range and a dark pattern.

I was trying to interpret what that means. I'm guessing they aren't factoring current conditions above 50% and instead rely on average conditions. I'd be surprised if this is actually worse than what the EPA views as average given the truth-in-advertising requirements they put on Tesla.

This isn't entirely unreasonable. Most people whose battery is at 80% aren't going to be depleting it in the next few hours, so say factoring the present cold morning might produce overly pessimistic guesses.

They are being aggressive for sure, but this article strikes me as pretty biased against Tesla. The article concedes that most of these customers have no range problems -- they are probably driving in cold at 80 MPH blasting their heat to 70 degrees wondering why their range is so poor -- even though it is entirely expected behavior.

Re: Tesla created secret team to suppress thousands of driving range complaints

#385

Earlier quoted context omitted.

Without any resistance or breaking you are correct, but in real life you do have to break. Non constant speed also makes it worse because resistance is not linear.

Resistance is the same as on flat ground. It shouldn't be making an impact in the whole going up and down the mountain. The amount of resistance you get going 10mi at 60mph is the same going up as going down as going flat. So we're still at you spent some extra energy going up, and now you have that extra energy going down. I do get if you're needing to ride the brakes a lot you'll get a pretty big impact on range, b…

2000ft of elevation change in 35 miles is likely to require braking.

Re: Tesla created secret team to suppress thousands of driving range complaints

#386

Earlier quoted context omitted.

Battery meter at the top is EPA range - ie. the official range measurement method, in basically ideal conditions. The routefinder 'learns' from your previous driving habits. Driving style easily has a 50% impact on range between "drives 50 mph slipstreaming behind a truck" and "drives 90 mph and brakes aggressively at every corner".

No reason it has to show the EPA range. My family’s Subaru has “learned” that it lives in the mountains and the range estimates reflect that. And I’m pretty sure it’s a simply looking at what kind of gas mileage it got recently. When we have kayaks on top of the car, it readjusts the mileage estimates down pretty quickly. All these comments about ICE vehicles being the same ignore that when ICE vehicles have estimate…

My BMW even calculates "alternates". When I have under 50 miles of range it checks the internal (no Internet service needed) database and offers a route to the nearest known gas station.

Re: Tesla created secret team to suppress thousands of driving range complaints

#387
post #29

Giving optimistic estimates based on generalized vehicle information, then giving more precise estimates after the 50% mark—and after having collected usage information based on the user’s actual environment—sounds to me like a decent algorithmic solution to a hard problem.

Hum... ICE vehicles have given their range in litters for decades, and nobody every had a problem with it.

They recently stated giving estimates in distance, but it's clearly marked as an unreliable estimation.

Looks like Tesla has another huge communications and UX issue, and not a mechanics (electric?) one. They have to get their designers in a room, fire the management, and ask them to actually design stuff for humans.

Re: Tesla created secret team to suppress thousands of driving range complaints

#388
post #121

Earlier quoted context omitted.

There's no reason why Tesla can't calculate the accurate range in both places, is there? My 2022 Toyota RAV4 Hybrid has a "distance to empty" number that "learns" based on your driving habits and typical mileage. It's not perfect, for example going on a road trip can throw it off (the hybrid gets significantly lower highway MPG than around town), but most of the time it's very accurate.

They do have a range estimate based on recent driving, it’s just in a separate Energy page. “Accurate range” is difficult. It could be accurate based on recent driving, but that number could be very inaccurate if there is a change in weather or you are taking a different kind of drive than your last one.

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Re: Tesla created secret team to suppress thousands of driving range complaints

#389
post #186

Earlier quoted context omitted.

How is that any different from a ICE car? How is the car supposed to know how much energy you might be using in the future? Last time I checked, no ICE car has the ability to predict the future.

The distance left in the tank is closer to the Tesla's more accurate estimate because it's constantly adjusting based on both your current gas level as well as your current energy efficiency. It may not accurately convey the distance available at the start of a trip but you're going to know well ahead of time if you're burn rate is too high. If the non-navigation distance estimate in a Tesla is always padded you coul…

I wonder if anyone has actually objectively measured accuracy of various car models under various driving patterns. It seems plausible to me that everyone just thinks their ICE car is more accurate because 1) gas stations are literally everywhere so there is never “range anxiety” and 2) no one routinely lets their gas car get close to empty anyway.

Re: Tesla created secret team to suppress thousands of driving range complaints

#390

Earlier quoted context omitted.

> People who are worried about range on EVs are not worried about a usecase that looks like this, obviously. But this use case covers the majority of drivers in the US. The vast majority of people I've personally talked to concerned about range could absolutely charge at home and rarely drove more than even 100 miles.

If that's true, then it may be a matter of lingering perception. As an ICE car owner who lives in LA, I see plenty of charging stations, but not necessarily when I go on drives of hundreds of miles outside the city. Of course, I may be biased given that I don't need to pay active attention to vehicle chargers. But, for me, it would be a deal breaker if I couldn't be confident that my car could still be fuelled up in…

The majority of people never fuel in Bumf*k, Nowhere though, and that's my point.

I definitely understand though that EVs don't currently cover everyone's use cases, and I'm not entirely certain they'll cover everyone's needs in the end. But most people are pretty bad about actually thinking about what they actually need, and many car buyers aren't buying based on their realistic uses.

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