The link doesn’t talk about the SAAS model, which is probably the most profitable (and ubiquitous) one these days. I know people like to rail against it, but I actually like the SAAS model. It keeps incentives aligned. It used to be that I might shell out $200 for a piece of productivity software. Now, I might pay $10 a month instead. The thing is that under the old model, a company was incentivized by make a sale bu…
I find SaaS products, including ones I have paid for, disappear at a much greater rate than the rate at which the desktop tools they replaced stop working.
There's also next to nothing I can do as an end user when they do disappear. If I'm very lucky, I get a limited window to be able to export a portion of my data. But we've eroded data formats to the point where even if I can export my data, there might be nothing to plug it into. What good is a CSV, even, when what I need is a tool that processes the data in the CSV? There's no option for me to keep an old machine or a VM around and self-support on a discontinued piece of SaaS.
That's to say nothing of the price hikes. $10 a month today becomes $14.99 next month, $17.99 in a year, and before you know it the proprietary system you've locked yourself into now costs five times what you originally paid. Sure, they might add some more features, but since it's SaaS, in many cases you have no choice to seek out a different vendor to provide the same feature, as again, your data is locked up in a format you can't easily extract and work with elsewhere.