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Deutsche Bank's “dysfunctional” IT division (2018)

efinancialcareers.co.uk

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Re: Deutsche Bank's “dysfunctional” IT division (2018)

#151

Post by valzam »

ahartmetz wrote: post #8

They acquired Postbank (where I have an account) some years ago. Postbank had a reputation for good IT. Now they are consolidating their online banking system... Of course, on the bad system of Deutsche Bank. It's a huge mess. I need to log into two different systems for credit card and bank account things. They mailed me account statements for the timeframe of one day once and for a few days another time. I never ge…

I can recommend Comdirect. Have been with them for a number of years. It's not a perfect all digital experience but largely a good offering. moved to a non-european country and was able to keep my account and stock portfolio with them (just have to tell them that you aren't a tax resident anymore so they don't deduct captial gains tax automatically). I am always a bit worried about using neo-anything for the core of my savings since I would like to not have to touch then for a long time. Having to sell or move all your assets because a startup shuts down isn't fun.

Re: Deutsche Bank's “dysfunctional” IT division (2018)

#152

Post by jiggawatts »

housemusicfan wrote: post #95
lobsterthief wrote: post #84

Earlier quoted context omitted.

To be honest, average American IT infrastructure is the same; the larger the business, the worse it seems to be. Large tech companies like Google are outliers.

Rather, the large tech companies are some of the worst offenders, but it's coupled with egregious arrogance and a self-held belief that they're better and smarter than everyone else. Google is in an even more unique position as they can bully their way around the internet by breaking and influencing standards at their whims. Ever tried to get support from Google? Go ahead, I'll wait.

That’s a conspiracy theory.

Reality is much mundane and boring: the person writing the web app has no vested interest in the app actually providing a good service for customers. His or her boss doesn’t care either.

It’s simple disinterest: the self-interests of the coders are too far removed from the interests of the customers.

If you’re a solo dev working on a startup and every lost customer is money gone from your pocket, you will pay attention to every little detail.

If you’re a cog in a giant soulless machine, you do the bare minimum and go home.

Re: Deutsche Bank's “dysfunctional” IT division (2018)

#153

Post by vstollen »

arianvanp wrote: post #34

Yeh you notice it as a customer. I can't choose a password for my account; instead they assigned me a 6-digit PIN (Not kidding. A PIN). When I registered my account at a local branch I gave them my dutch phone number. Their website's transaction page wouldn't load due to a JavaScript parsing error over the dutch phone number format. I called customer support and they basically reacted as if water was burning. They wo…

Similar experience with Comdirect. They also have a 6-digit pin.

When I asked support why I have to pay for my depot (even though its free if I have a checking account) they said they signed me up under two separate customer IDs, but they cannot simply consolidate them. I have to open a new depot and transfer my stocks.

Re: Deutsche Bank's “dysfunctional” IT division (2018)

#154

Post by emeril »

FirmwareBurner wrote: post #138
dacryn wrote: post #135

Earlier quoted context omitted.

Zoho? Airbase? Rydoo?

Nobody got fired for using Concur

maybe so but they took like a month to call me back about an implementation and I ended up using Certify at my company

works okay but the credit card integration is a complete sh*t show

Re: Deutsche Bank's “dysfunctional” IT division (2018)

#155

Post by prmph »

lopatin wrote: post #92
lobsterthief wrote: post #84

Earlier quoted context omitted.

To be honest, average American IT infrastructure is the same; the larger the business, the worse it seems to be. Large tech companies like Google are outliers.

I bank with Chase and the app is really good. Are there major US banks with crappy apps?

Can second this. I'm not even living in the US any longer, and yet I have never had an instance where the Chase website or app failed to provide a wanted service or work as expected. Their I.T, at least from the customer point of view, seems top notch.

Re: Deutsche Bank's “dysfunctional” IT division (2018)

#156

Post by tentacleuno »

andersa wrote: post #121
scanny wrote: post #110

Earlier quoted context omitted.

What exactly is that? Is it for moving savings from a non-eu country into Germany ?

This thingy: https://extranet.bundesbank.de/ams How they describe it: https://www.bundesbank.de/en/service/reporting-systems/exter... Any single transaction exceeding 12500€ entering (or leaving) Germany has to be manually reported here. So for example if you're living in Germany and working remotely as a contractor for a US based company you'll probably have to report your income every month. There are many exceptio…

> This thingy: https://extranet.bundesbank.de/ams

My favourite thing on that website is the script block inside a noscript tag that they actually expect to run. Things like that tend to suggest the developers have absolutely no idea how to code for a web browser.

Re: Deutsche Bank's “dysfunctional” IT division (2018)

#157

Post by doubleg72 »

cebert wrote: post #113
lopatin wrote: post #92

Earlier quoted context omitted.

I bank with Chase and the app is really good. Are there major US banks with crappy apps?

PNC Bank’s mobile app and website are pretty bad. The only reason I haven’t switched is due to friction and because I have my mortgage with them. The website won’t work unless I allow 3rd party scripts from Adobe to run. The UX is terrible too.

Odd.. I use PNC website and app regularly and my one complaint is how difficult it is to find my account number. No need for third party scripts.

Re: Deutsche Bank's “dysfunctional” IT division (2018)

#158

Post by eru »

LaurensBER wrote: post #63
eru wrote: post #20

Earlier quoted context omitted.

> The culture in european banks is even more dull than I expected before working there. > I don't know if it's unique to Europe, but I am never working for a non tech-first company again. For what it's worth, Goldman Sachs is reasonably competent in tech, and used to be even more so (at least in relative terms). Bloomberg is about half-way between the banks and the more competent tech companies. (I worked at both, an…

Working on the buy side, I can tell you that GS is definitely not competent anymore, with all the cost cutting going on. Getting a bunch of CSV files on a SFTP server seems to be extremally challenging for them. Getting the numbers to match with what we're getting over email/on the website is impossible. It's so bad that they're losing serious business on this despite being competitive on fees and service. Bloomberg…

> Working on the buy side, I can tell you that GS is definitely not competent anymore, with all the cost cutting going on.

I last worked there in 2018. So my experience is a bit out-of-date.

> Bloomberg is great if you're big and bring a lot of money to the table.

My experience is from working inside of Bloomberg and trying to get stuff done. I don't know how it looks like from the outside.

Though I can tell you that eg Google was more competent on the inside when I was working there (in 2014 to 2016); but from the outside they are probably not easier to work with than Bloomberg?

Re: Deutsche Bank's “dysfunctional” IT division (2018)

#159

Post by jamil7 »

Tainnor wrote: post #145
jamil7 wrote: post #123

Earlier quoted context omitted.

No this definitely happened in Germany too, Solaris has been around for a long time and a whole slew of German neobanks and trading apps have been built on top of it. You can open an account with most of them by downloading the app and doing a video identification process with your id. Culturally though, older Germans mistrust then and want to use the older, established banks with physical branches.

The problem is that some of these neobanks suck too, e.g. N26 is a bit notorious for bad security (at least in the past).

> The problem is that some of these neobanks suck too, e.g. N26 is a bit notorious for bad security (at least in the past).

In the case of N26, the exploits that CCC found were disclosed and fixed before the presentation, this was also a while ago now, 2016-17 maybe? I'm not sure what the situation is now, though.

Re: Deutsche Bank's “dysfunctional” IT division (2018)

#160

Post by h4ckerle »

jamil7 wrote: post #159
Tainnor wrote: post #145

Earlier quoted context omitted.

The problem is that some of these neobanks suck too, e.g. N26 is a bit notorious for bad security (at least in the past).

> The problem is that some of these neobanks suck too, e.g. N26 is a bit notorious for bad security (at least in the past). In the case of N26, the exploits that CCC found were disclosed and fixed before the presentation, this was also a while ago now, 2016-17 maybe? I'm not sure what the situation is now, though.

N26 is also infamous for being the go-to-bank for cybercriminals. That may be because they are easier to fool than your local bank branch where most financial stuff happens in Germany, but my impression is, that they don't care...
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