Shopify employee breaks NDA to reveal firm replacing laid off workers with AI

Post by svieira » Sun, Jul 23, 2023, 9:39 PM UTC

Der_Einzige wrote: post #405

sharts wrote: post #340

Anyone that has ever interacted with a customer service chat bot knows this is pretty stupid. I’m not sure why people (esp. those in the tech community) think we have evolved the technology in any meaningful enough way to replace people yet. How do we know this? Those same people would be against AI chatbots replacing their children’s teachers.

Nope, the same people would recognize that AI chatbots are the best thing coming for education in a century: https://en.wikipedia.org/wiki/Bloom%27s_2_sigma_problem

Post by fragmede » Sun, Jul 23, 2023, 11:18 PM UTC

ipaddr wrote: post #496

fragmede wrote: post #483

Earlier quoted context omitted.

And then you can't use Uber, or Doordash, or Instacart. It works for single transaction merchants, but for platforms that having become critical to functioning in today's modern society, it's unfortunately not the magic password.

If you need to issue charge backs you shouldn't be using them. Painful lesson but call the restaurant. Call a cab. Go to the store yourself. Your modern society is a wasteland to be avoided.

Post by [deleted] » Mon, Jul 24, 2023, 12:33 AM UTC

chmod775 wrote: post #516

fragmede wrote: post #504

Earlier quoted context omitted.

Interesting. When I tried it (using GPT4), and told it "but won't that leak memory because we're not removing the other listener?", it gave me: const EventEmitter = require('events'); let eventEmitter = new EventEmitter(); function eventPromise(eventEmitter, eventName) { return new Promise((resolve, reject) => { const successHandler = (data) => { eventEmitter.off('error', errorHandler); resolve(data); }; const errorH…

Kind of: The point is making it find and correct the mistake itself, instead of spelling out the fix. We want it to replace a competent coder who can do code reviews by themselves, rather than just being a fancy input method that turns English into code. That said, sometimes you can even get it to write correct code on the first try. It's completely random.

Post by dang » Mon, Jul 24, 2023, 5:07 AM UTC

Legend2440 wrote: post #16

lakomen wrote: post #3

If you work with AI, it's on you to refuse those jobs.

Fuck off. Automation is the only thing that increases real wealth over the long term. All jobs should be done by machines.

Post by fatnoah » Mon, Jul 24, 2023, 12:10 PM UTC

speleding wrote: post #509

dreamcompiler wrote: post #446

After a recent horrible experience with JetBlue customer service, it has become obvious to me that the true purpose of all "customer service" at major companies is not "solve the customer's problem" but "make the customer go away." This seems to be true regardless of whether humans or robots are involved. If humans are involved they will be low-paid hourly workers on the other side of the planet, staring at the same…

As someone who's worked in customer service: you would not believe the number of people who contact customer service with "I've lost my password", even though there is a "lost password" link right on the login page. These people are helped by the service agent following a script and clicking the link on their behalf. This is what the AI will replace. For many businesses it's not profitable to serve customers whose is…