Shopify employee breaks NDA to reveal firm replacing laid off workers with AI

Post by [deleted] » Sun, Jul 23, 2023, 7:38 AM UTC

dreamcompiler wrote: post #446

After a recent horrible experience with JetBlue customer service, it has become obvious to me that the true purpose of all "customer service" at major companies is not "solve the customer's problem" but "make the customer go away." This seems to be true regardless of whether humans or robots are involved. If humans are involved they will be low-paid hourly workers on the other side of the planet, staring at the same…

Post by fragmede » Sun, Jul 23, 2023, 7:51 AM UTC

chmod775 wrote: post #449

jiggawatts wrote: post #440

Earlier quoted context omitted.

Few people are "blown away" by the absolute skill level of ChatGPT. It's more that there exists an AI that can do this at all . This just wasn't a thing three years ago, and the first truly capable version (GPT 4) only become publicly accessible this year . Some things I've seen GPT 4 do is "as good as human", often better than average. For example, spotting bugs or reverse-engineering code and then writing doc comme…

You want to trust that thing to review your code? It will often give you eloquent explanations, trying to convince you that code has a certain bug, while completely missing the actual bug. You'll be gaslit into chasing down dead ends, distracted from actual issues. Example: "In JS, create a Promise that is resolved with some emitted value from an EventEmitter, or rejected if an 'error' event is emitted first. Write t…

  const EventEmitter = require('events');
  let eventEmitter = new EventEmitter();

  function eventPromise(eventEmitter, eventName) {
   return new Promise((resolve, reject) => {
    const successHandler = (data) => {
     eventEmitter.off('error', errorHandler);
     resolve(data);
    };

    const errorHandler = (error) => {
     eventEmitter.off(eventName, successHandler);
     reject(error);
    };

    eventEmitter.once(eventName, successHandler);
    eventEmitter.once('error', errorHandler);
   });
  }

  // Use like so:
  eventPromise(eventEmitter, 'data').then(console.log).catch(console.error);

Post by dkjaudyeqooe » Sun, Jul 23, 2023, 8:13 AM UTC

rahimnathwani wrote: post #435

dkjaudyeqooe wrote: post #277

Earlier quoted context omitted.

No I prefer to use a normal user interface.

Automated customer support usually has a normal user interface.

Post by quikoa » Sun, Jul 23, 2023, 8:24 AM UTC

martin8412 wrote: post #474

dreamcompiler wrote: post #446

After a recent horrible experience with JetBlue customer service, it has become obvious to me that the true purpose of all "customer service" at major companies is not "solve the customer's problem" but "make the customer go away." This seems to be true regardless of whether humans or robots are involved. If humans are involved they will be low-paid hourly workers on the other side of the planet, staring at the same…

All you need to do is to speak the magic codeword, charge back.

Post by bdangubic » Sun, Jul 23, 2023, 8:37 AM UTC

Atotalnoob wrote: post #415

bdangubic wrote: post #244

Earlier quoted context omitted.

this isn’t mom&pop shops, these are big business who spent a lifetime stealing whenever they can and are now not even having workers check people out but we as shoppers should be honest…

The thing is, these stores budget for loss (shrink). The problem is when they go over this budget, the store will need to reduce costs to cover their larger shrink budget. The largest cost for stores is employees. The executives and corporate don't lose hours, the low level employees do. You might think you are sticking it to the man, but in reality you are screwing over the low level employees