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Shopify employee breaks NDA to reveal firm replacing laid off workers with AI

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431–440 of 563 posts

Re: Shopify employee breaks NDA to reveal firm replacing laid off workers with AI

#431

Earlier quoted context omitted.

> produce that needs to be weighed In Spain and France (and probably other countries too) they’ve been doing something that’s pretty neat in regards to the fruits and vegetables since long before self-checkout even became a thing, but which helps a lot now with self-checkout as well. When you go to the fruits and vegetables section of the store, a lot of these stores have a scale there with a printer. So when you pic…

This is how this actually works: 1. Put product in bag 2. At the checkout, suddenly remember that you have to label it yourself 3. Go back to the fruit and veg section 4. Try to find the 2 to 4 digit number that denotes said product 5. Wait your turn to use one of the two scales, more usually the single functioning one 6. Realise you've forgotten the number and go find it again 7. Repeat steps 5 and 6 as required. 8.…

I'm in a market where a US grocery brand likes to trial technology at their stores. They had some produce UPC generation stations there for about a year and eventually got rid of them. I asked some people at the store about it, and they essentially gave the same reason. People didn't understand it, didn't want to deal with it, etc. So most customers just ignored them and the checkout counter still had to deal with it anyways.

Re: Shopify employee breaks NDA to reveal firm replacing laid off workers with AI

#432

Earlier quoted context omitted.

in practise: have you ever used any automated customer support for anything? I've used it to cancel orders, cancel subscriptions, change a broadband package, arrange a return/refund for faulty goods. Do you prefer to talk to a human for things like this?

I have never successfully used automated voice support, even for getting information plainly available on the place's database. But I have tried to use it plenty of times.

automated voice support is a small subset of all automated customer support

Re: Shopify employee breaks NDA to reveal firm replacing laid off workers with AI

#433

Earlier quoted context omitted.

> produce that needs to be weighed In Spain and France (and probably other countries too) they’ve been doing something that’s pretty neat in regards to the fruits and vegetables since long before self-checkout even became a thing, but which helps a lot now with self-checkout as well. When you go to the fruits and vegetables section of the store, a lot of these stores have a scale there with a printer. So when you pic…

> You kind of have to experience this in person to see why that works well, but it does :) Nope. Your description of it is enough. This sounds like a great solution to the bulk goods issue (produce, nuts, beans, etc.) I love self checkout at Home Depot. It’s just a wireless barcode scanner. No scales or annoying “unknown item in the bagging area” admonishments. Just scan scan scan scan done. You can leave all the ite…

Decathlon in France also has RFID bin + digital readout. It is quite magical. It's interesting how much coaching the attendants did so that we would be comfortable (I guess we looked clueless).

Re: Shopify employee breaks NDA to reveal firm replacing laid off workers with AI

#434

Earlier quoted context omitted.

in practise: have you ever used any automated customer support for anything? I've used it to cancel orders, cancel subscriptions, change a broadband package, arrange a return/refund for faulty goods. Do you prefer to talk to a human for things like this?

All things that would be more efficient if they just had a proper UI for them.

All of the examples I gave had a proper UI. Automated customer support doesn't have to be delivered via a chat or voice interface.

Re: Shopify employee breaks NDA to reveal firm replacing laid off workers with AI

#435

Earlier quoted context omitted.

in practise: have you ever used any automated customer support for anything? I've used it to cancel orders, cancel subscriptions, change a broadband package, arrange a return/refund for faulty goods. Do you prefer to talk to a human for things like this?

No I prefer to use a normal user interface.

Automated customer support usually has a normal user interface.

Re: Shopify employee breaks NDA to reveal firm replacing laid off workers with AI

#436

Earlier quoted context omitted.

> produce that needs to be weighed In Spain and France (and probably other countries too) they’ve been doing something that’s pretty neat in regards to the fruits and vegetables since long before self-checkout even became a thing, but which helps a lot now with self-checkout as well. When you go to the fruits and vegetables section of the store, a lot of these stores have a scale there with a printer. So when you pic…

This is how this actually works: 1. Put product in bag 2. At the checkout, suddenly remember that you have to label it yourself 3. Go back to the fruit and veg section 4. Try to find the 2 to 4 digit number that denotes said product 5. Wait your turn to use one of the two scales, more usually the single functioning one 6. Realise you've forgotten the number and go find it again 7. Repeat steps 5 and 6 as required. 8.…

France (at least all the places I've shopped) omits steps 6 & 7 because the scale has item lookup.

Also if they see you're a clueless foreigner, they will have an attendant go label them for you while you're in line - keeping you uncomfortable so you won't screw up again.

Re: Shopify employee breaks NDA to reveal firm replacing laid off workers with AI

#437
post #340

Anyone that has ever interacted with a customer service chat bot knows this is pretty stupid. I’m not sure why people (esp. those in the tech community) think we have evolved the technology in any meaningful enough way to replace people yet. How do we know this? Those same people would be against AI chatbots replacing their children’s teachers.

I've tried Amazon's chat function and it's put me in an infinite loop on several occasions. I don't know why they didn't have an agent available (it was business hours). I was surprised that a company with Amazon's resources doesn't have a better handle on this, until I remembered that this is the company that doesn't let you say the reason is "wrong size" when returning clothing items. They're not stupid — they're t…

Amazon support is amazing, there’s an option for chat or a receiving a call and always pick call.

Re: Shopify employee breaks NDA to reveal firm replacing laid off workers with AI

#438

At least their chatbots might be better than the ‘humans’ we spoke to a few years ago at Shopify. Atrocious company, zero ethics then and zero ethics now it appears. We moved to Wordpress/Woocommerce and have never regretted it for a second. Well, I lie… we regret ever trying wordpress.com (they are short on ethics too, such as entering and walking around your house uninvited… like the orders screen of our back-end!)…

These are businesses at scale. They're not going to hold your hand. Be reasonable.

Hold hand? Seems you are being quite presumptuous about what the contact was regarding!

Re: Shopify employee breaks NDA to reveal firm replacing laid off workers with AI

#439
post #433

Earlier quoted context omitted.

> You kind of have to experience this in person to see why that works well, but it does :) Nope. Your description of it is enough. This sounds like a great solution to the bulk goods issue (produce, nuts, beans, etc.) I love self checkout at Home Depot. It’s just a wireless barcode scanner. No scales or annoying “unknown item in the bagging area” admonishments. Just scan scan scan scan done. You can leave all the ite…

Decathlon in France also has RFID bin + digital readout. It is quite magical. It's interesting how much coaching the attendants did so that we would be comfortable (I guess we looked clueless).

Yeah same with Decathlon in Spain too. My mind was literally blown when I saw this because I did not know until we were at the checkout.

Re: Shopify employee breaks NDA to reveal firm replacing laid off workers with AI

#440
post #340

Anyone that has ever interacted with a customer service chat bot knows this is pretty stupid. I’m not sure why people (esp. those in the tech community) think we have evolved the technology in any meaningful enough way to replace people yet. How do we know this? Those same people would be against AI chatbots replacing their children’s teachers.

> esp. those in the tech community It’s a vocal minority of the tech community that shares that opinion. The silent majority knows it’s just fud marketing. Personally when i encounter a customer support chat bit i immediately assume low quality services and products. When i meet a software engineer blown away but chatgpt’s “coding skills” i assume that engineer is not particularly competent. There are valid use cases…

Few people are "blown away" by the absolute skill level of ChatGPT. It's more that there exists an AI that can do this at all. This just wasn't a thing three years ago, and the first truly capable version (GPT 4) only become publicly accessible this year.

Some things I've seen GPT 4 do is "as good as human", often better than average. For example, spotting bugs or reverse-engineering code and then writing doc comments for it.

The real power is not in having an AI as smart as you, it's having something "good enough" that can be deployed cheaply at scale to do rote, menial tasks. Review code, check for vulnerabilities, fix spelling mistakes in comments, etc...

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