31–40 of 563 posts
If you work with AI, it's on you to refuse those jobs.
The people labeling data for $15/h are supposed to take the stand?
If you’re actively replacing people’s jobs rather than helping people… well, you’ve got to look at yourself in the mirror every night.
The enshittification will continue until morale improves.
What the fuck is that supposed to mean? Morale is down because of the enshittification.
Earlier quoted context omitted.
The people labeling data for $15/h are supposed to take the stand?
No, the people building the shite customer service chatbots that we all hate using should take a stand.
Earlier quoted context omitted.
Why? Have you ever sat in a customer service chat with someone who wasn't very helpful and very slow sat the same time? There were probably handling several other chats at the same time. Why shouldn't we replace those interactions with an AI that is fast and infinitely patient and friendly? I am willing to be convinced otherwise, but I don't see how fighting technological progress that is net positive for almost ever…
I'm curious to see how empowered the LLM customer service of the future is. Are they going to be allowed to process refunds? People will find out how to convince the LLM you do meet the requirements for a refund. And if you check the requirements using something deterministic (last order was within last 2 weeks, customer has a high loyalty points score, they're subscribed to some premium service) then why do you need…
Don't see why those can't be automated.
Eventually I don't see why an AI shouldn't process refunds. Its an infinitely measurable process and you always know the risk involved (the amount). So it's trivial to decide if you think the AI should handle it or send it off to a human for approval. I would not be surprised if there were already companies experimenting with stuff like this. Widespread adoption will probably take time.
There's been a pretty steady trend towards automation, chatbots, self-service, etc. replacing getting an empowered human on the line. Given labor costs and labor shortages, expect even more. Had an airline thing that the website (and app) wouldn't let me complete online. Spent ages on hold but then was able to get hold of their premium account number and was fixed right away. (Of course, would actually have preferred…
Amusingly, this is the sort of filter you want to push management through to determine levels of both competency and empathy (“what is the true practicality of this?” and “should we do this?”).
Edit: found someone’s photo of it: https://old.reddit.com/r/ChatGPT/comments/150vold/does_anyon... | https://i.redd.it/kgu48tgk09cb1.jpg
The enshittification will continue until morale improves.
What the fuck is that supposed to mean? Morale is down because of the enshittification.
https://www.reddit.com/r/etymology/comments/c4tu06/origin_of...
