Shopify employee breaks NDA to reveal firm replacing laid off workers with AI
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Re: Shopify employee breaks NDA to reveal firm replacing laid off workers with AI
#2There's been a pretty steady trend towards automation, chatbots, self-service, etc. replacing getting an empowered human on the line. Given labor costs and labor shortages, expect even more.
Had an airline thing that the website (and app) wouldn't let me complete online. Spent ages on hold but then was able to get hold of their premium account number and was fixed right away. (Of course, would actually have preferred if I could have just completed the change online.)
Re: Shopify employee breaks NDA to reveal firm replacing laid off workers with AI
#3If you work with AI, it's on you to refuse those jobs.
Re: Shopify employee breaks NDA to reveal firm replacing laid off workers with AI
#4I'm just wondering when is OpenAI going to jack up their prices once vendor lock-in reaches some critical mass.
Re: Shopify employee breaks NDA to reveal firm replacing laid off workers with AI
#5If you work with AI, it's on you to refuse those jobs.
The people labeling data for $15/h are supposed to take the stand?
Re: Shopify employee breaks NDA to reveal firm replacing laid off workers with AI
#6I'm just wondering when is OpenAI going to jack up their prices once vendor lock-in reaches some critical mass.
They don’t have lock in yet. They have an advantage in their LLM. But competition is racing and are improving their LLMs fast.
Re: Shopify employee breaks NDA to reveal firm replacing laid off workers with AI
#7The enshittification will continue until morale improves.
Re: Shopify employee breaks NDA to reveal firm replacing laid off workers with AI
#8If you work with AI, it's on you to refuse those jobs.
Why?
Have you ever sat in a customer service chat with someone who wasn't very helpful and very slow sat the same time?
There were probably handling several other chats at the same time.
Why shouldn't we replace those interactions with an AI that is fast and infinitely patient and friendly?
I am willing to be convinced otherwise, but I don't see how fighting technological progress that is net positive for almost everyone is productive here.
Re: Shopify employee breaks NDA to reveal firm replacing laid off workers with AI
#9There's been a pretty steady trend towards automation, chatbots, self-service, etc. replacing getting an empowered human on the line. Given labor costs and labor shortages, expect even more. Had an airline thing that the website (and app) wouldn't let me complete online. Spent ages on hold but then was able to get hold of their premium account number and was fixed right away. (Of course, would actually have preferred…
FYI, I am actively avoiding any service that makes it hard for me to talk to a human. I don’t think I am the only one.
Re: Shopify employee breaks NDA to reveal firm replacing laid off workers with AI
#10If you work with AI, it's on you to refuse those jobs.
Why? Have you ever sat in a customer service chat with someone who wasn't very helpful and very slow sat the same time? There were probably handling several other chats at the same time. Why shouldn't we replace those interactions with an AI that is fast and infinitely patient and friendly? I am willing to be convinced otherwise, but I don't see how fighting technological progress that is net positive for almost ever…
Because up to this point my experience with automated systems in banks, phone companies and web services companies has been awful even for trivial requests.
Until shit improves, I will be bashing on those and prefer companies that allow me to get human interaction asap.