Live data from Hacker News

An Open Letter to Warby Parker

classicspecs.tumblr.com

1–10 of 76 posts

Re: An Open Letter to Warby Parker

#3
Why do startups do this? I've seen this a few times over the past few years, and every time I find it loathsome. Dirty laundry isn't something you just go around airing because someone sent you a C&D letter. It could have been a mistake, it could have been a rogue legal team member, it could have been anything. Does it matter to the general public? No. Should it? No. This is between two businesses, and should have stayed that way. It makes both parties look very unprofessional -- and that's about all it achieves as far as I can tell.

Re: An Open Letter to Warby Parker

#4

Why do startups do this? I've seen this a few times over the past few years, and every time I find it loathsome. Dirty laundry isn't something you just go around airing because someone sent you a C&D letter. It could have been a mistake, it could have been a rogue legal team member, it could have been anything. Does it matter to the general public? No. Should it? No. This is between two businesses, and should have st…

Yes, while this kind of stuff doesn't help either party much in the long run, you do have to admit to chuckling a little at the end when Andrew confessed to sending WP's co-founder's wife an empty box instead of her order.

edit: Yep, sorry, I was not clear, the kind of chuckling one does when a business freely publicizes an act of stupidity that could cost them customers.

Re: An Open Letter to Warby Parker

#5
If you ever find yourself writing an open letter like this, please stop. No one cares that your competitor badmouthed you. It doesn't need an open letter, it needs a normal letter, preferably from your lawyer.

Re: An Open Letter to Warby Parker

#6

Why do startups do this? I've seen this a few times over the past few years, and every time I find it loathsome. Dirty laundry isn't something you just go around airing because someone sent you a C&D letter. It could have been a mistake, it could have been a rogue legal team member, it could have been anything. Does it matter to the general public? No. Should it? No. This is between two businesses, and should have st…

I've recently made a purchase from WP. During my buying process, I did not know that this other company even existed. Now I do.

Re: An Open Letter to Warby Parker

#8
What's fascinating to me is comparing the impression you get from the lawyers letter (wow, they really ripped off the warby parker website!) with the response (we're using off the shelf privacy policy, and industry terms.)

It shows just how deceptive selective phrasing can be. "Substantially identical" implies that the text was a copy of copyrighted material, but the selectivity is the bias- they never show that the text was copyrighted or copyrightable, for instance.

You see this a lot when people want to spin something and they are very careful about what they say to give a false impression. I can think of lots of examples, but probably the best is every evenings nightly news. Whatever the story they are covering, political or not, they are putting spin on it. Even if the spin is just to heighten ratings or make the station itself look prestigious, its always there. Yet people live in a perception of reality where they think this is objective information, many times.

Imagine if that lawyers letter had been a blog post about how some YC startups website was ripped off? (much like the complaint 37 signals had about being ripped off...) that article would be the top post, and the rebuttals would be spread out thru the comments, and missed by most people.

Re: An Open Letter to Warby Parker

#9
Well, since the Warby Parker peeps will probably get around to reading this, I'd just like to mention that I love my SALT Topher's and will probably spend another $400 on another pair of SALT's for my spring wardrobe this year as well.

Re: An Open Letter to Warby Parker

#10
post #6

Why do startups do this? I've seen this a few times over the past few years, and every time I find it loathsome. Dirty laundry isn't something you just go around airing because someone sent you a C&D letter. It could have been a mistake, it could have been a rogue legal team member, it could have been anything. Does it matter to the general public? No. Should it? No. This is between two businesses, and should have st…

I've recently made a purchase from WP. During my buying process, I did not know that this other company even existed. Now I do.

bingo
Post reply on HN