Earlier quoted context omitted.
Waiting 6 weeks for any kind of repair was also their unique selling point?
That’s a common waiting time at my local bike shops to be honest. The difference is that you can do most stuff on a normal bike yourself with off the shelf parts (supply chain woes permitting).
Before moving to the Netherlands I did a lot of repairs myself but I've totally stopped now that it's so quick to have them done for me.