I've yet to use a single iphone that I was satisfied with. My last experience with an iphone was when my GPS began to malfunction and Apple's proposed solution was to have me buy a brand new iphone at no discount.
You must be in the top 1%
Is Apple making implausible iPhone satisfaction claims?
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Re: Is Apple making implausible iPhone satisfaction claims?
#12If only there’s no carrier lock and photos can be backed up easily to personal storage.
Is carrier lock still a thing in the US?
I think it is, but it's not like you can't get unlocked iPhones in the US. I think carriers also are required to unlock your phone if you ask them, but I may be imagining that.
Re: Is Apple making implausible iPhone satisfaction claims?
#13What is "satisfaction"? Minor gripes are still "satisfaction", IMHO. At the price point I would expect someone not satisfied to return the phone.
Re: Is Apple making implausible iPhone satisfaction claims?
#14Re: Is Apple making implausible iPhone satisfaction claims?
#15If only there’s no carrier lock and photos can be backed up easily to personal storage.
Is carrier lock still a thing in the US?
Generally it's only a thing any more if you get your phone discounted as part of signing up with or renewing at a certain carrier.
If you just go out and buy a phone outright you can generally use it anywhere.
Re: Is Apple making implausible iPhone satisfaction claims?
#16I can't remember what it's called (Edit: Lizardman's Constant) but around 4 to 20% of people will give nonsense replies to any survey.
Like if you asked Are you Human? 4% (or more) of people will reply "No" just for fun, or because they don't read.
So you can try to adjust for this by asking a silly question, and if they reply that way ignore their entire survey, but that could lead to issues where they reply correctly on most of it, but false on the "fun" question.
Re: Is Apple making implausible iPhone satisfaction claims?
#17If only there’s no carrier lock and photos can be backed up easily to personal storage.
Photo Backup easily: PhotoSync. Been using it for years.
Re: Is Apple making implausible iPhone satisfaction claims?
#18Re: Is Apple making implausible iPhone satisfaction claims?
#19I have received Apple satisfaction surveys before and the options are basically this:
How satisfied are you with your new iPhone?
* Insanely satisfied
* Extremely satisfied
* Very very satisfied
* Quite satisfied
* Satisfied
* Mostly satisfied
* Somewhat satisfied
* Neither satisfied or dissatisfied
* Neutral
* No opinion
* Dissatisfied
I’m exaggerating a little to make my point, but I suspect that’s more or less how they get these insanely high scores. Also I’m not sure they send the satisfaction surveys to everyone. Probably you have to have a history of purchasing Apple products.
I don’t think they are manipulating the data itself as this article seems to suggest though. I think the survey methodology itself is skewed.
Re: Is Apple making implausible iPhone satisfaction claims?
#20"They opened our email 73 times, but didn’t respond." This counter does not work right? I know it is a minor thing, but I immediately stopped reading further. I have a problem...
Email pixel tracking is an industry standard these days. Every time the email loads the pixel, it counts +1.
Some platforms like Gmail partially obfuscate it.