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Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

businessinsider.com

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Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#121

Post by saxonww »

ethbr0 wrote: post #54
RGBCube wrote: post #37

In Turkey, you can cancel any subscription you have through the governments app called "e-Devlet" which stands for "e-Government". It is an awesome system, a service making it hell to unsubscribe? Just cancel it through e-Devlet and if they don't cancel your subscription, you can sue them. Though I think it only works for Turkey based companies, sadly.

This seems like a great solution -- allow a centralized party to control the front end (and create an audit log), then transmit the intent to the service to act on. I'd prefer to see it as a non-government, not-for-profit service. But the ceding of front end control to services themselves doesn't work. We already learned that with email / unsubscribe.

I think if the government does it, they can leverage whatever they already have for identity verification. If it's a 3rd party NFP they have to deal with that, right?

Either way, my initial reaction to this is great, now we can prank other people by canceling their subscriptions.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#122

Post by jrockway »

dangus wrote: post #114
atum47 wrote: post #82

Earlier quoted context omitted.

I have talked to my father, he did not clicked anything. By simple watching after the final date they gave us it triggered a renewal. the solution proposed in the chat was to logout every device at once and delete my credit card so that wouldn't happen again.

> By simply watching after the final date they gave us… Yeah if I stay in my apartment after my lease expires my landlord is gonna charge me rent. Obviously, Netflix shouldn’t have let you in, but… > I have talked to my father, he did not clicked anything. I learned long ago not to trust technological recollections coming from my parents. Ironically, Netflix was actually right about password sharing: someone else wit…

If you cancel your lease and then stay in your apartment until the lease expiration date, they aren't going to renew your lease. You paid for the entire month, you're allowed to stay for the entire month.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#125

Post by gwbas1c »

Why doesn't my credit card statement list subscriptions separately?

How come I can't cancel through my credit card?

It's great that the FTC is cracking down on this; but it seems like the credit card companies also should have some involvement too in making it easy to see what subscriptions you have, and making it easy to cancel subscriptions in a single location.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#126

Post by dghlsakjg »

blitz_skull wrote: post #105
andsoitis wrote: post #91

Earlier quoted context omitted.

> Easy solution: impose crippling fines or maybe a little prison sentence here and there for extortion. Why not? That's what it is. How is it extortion? Who is being coerced and how?

Pretty sure they directly stated it—the consumer is being coerced. Deceptive tactics to make it hard to stop paying for something you don't want is coercive and deceptive behavior.

Yes, but that isn't extortion. Making something overly difficult is different than threatening or using force.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#127

Post by CuriouslyC »

gwbas1c wrote: post #125

Why doesn't my credit card statement list subscriptions separately? How come I can't cancel through my credit card? It's great that the FTC is cracking down on this; but it seems like the credit card companies also should have some involvement too in making it easy to see what subscriptions you have, and making it easy to cancel subscriptions in a single location.

Why would a company that gets a cut of whatever you buy with its service want to make it easy for you to stop buying things?

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#128

Post by bogwog »

andersa wrote: post #30
xg15 wrote: post #10

Earlier quoted context omitted.

How many interstitials would you allow after the clearly visible option in the account settings?

Exactly one, "are you sure you want to cancel the subscription?" "yes" "no".

Or in modern web fashion:

> Would you like to continue your subscription? "Yes", "Maybe later"

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#129

Post by dylan604 »

atum47 wrote: post #69

Netflix is such a crook. I had cancelled my subscription a while ago. They gave me the rest of the month to watch (since i already paid that month). Well, I had cancelled because I don't watch anymore. Guess what? Since it was a family plan, my father end up watching on his house, in another city. So Netflix renew the subscription. Fun right? I get a message everytime my card gets charged, that's why I noticed I was…

I had a new card issued, and I intentionally did not go online to update with them or any other website expecting to receive email notifications from any and all sites that needed me to update my payment method. Netflix did not. It took me calling them to find out, but they have an agreement with card issuers where they can find out that you have been issued a new card and automatically be granted authorization to start billing against that new card without you providing them the information. "It's a courtesy service to avoid interruptions in your service" is how it was explained to me. Sounds like card fraud to me.
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