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Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

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Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#91

Post by andsoitis »

Luctct wrote: post #76

The issue is so simple. The companies claim that it would impose heavy costs on them. Well. So it either costs the companies or it costs the consumer. But the consumer is exercising their free choice while the companies are ignoring said choice and forcing them to pay for something they don't want. That's textbook extortion. Easy solution: impose crippling fines or maybe a little prison sentence here and there for ex…

> Easy solution: impose crippling fines or maybe a little prison sentence here and there for extortion. Why not? That's what it is.

How is it extortion? Who is being coerced and how?

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#93

Post by lolinder »

atum47 wrote: post #89
themitigating wrote: post #87

Earlier quoted context omitted.

I would love to test this because I'm pretty sure that simply using netflix after you canceled will not start the subscription again without any prompt. What if you dad is lying to avoid embarrassment?

> What if you dad is lying to avoid embarrassment? Shouldn't matter, right?! Once I cancelled was not supposed to be charged again unless I agree to it. If my father wanted to renew the subscription, he should use his card, right? the renewal process should function as a new subscription, if not done by the same person that subscribed in the first place.

Were you and your father using two separate usernames/passwords? Or a shared login? If it was a shared login then Netflix would have reasonably assumed that you authorized the charge. If it was a separate account, you have a point—only the plan owner should be able to renew the plan.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#94

Post by atum47 »

lolinder wrote: post #90
atum47 wrote: post #82

Earlier quoted context omitted.

I have talked to my father, he did not clicked anything. By simple watching after the final date they gave us it triggered a renewal. the solution proposed in the chat was to logout every device at once and delete my credit card so that wouldn't happen again.

Did customer support confirm that that is the feature they were talking about—watching something after renewal triggers the charge? Or is it possible you were talking past each other? The only documentation on Netflix for this doesn't mention this 'feature' [0], and I can't find any discussion of similar cases (which I would expect for something like this). Also, this kind of behavior would unambiguously violate seve…

I'm trying to access the chat history, but I realized I'm a fool that did not took any screenshots. The conversation is probably stored in a internal chat of theirs instead of in my email.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#95

Post by LanceH »

atum47 wrote: post #69

Netflix is such a crook. I had cancelled my subscription a while ago. They gave me the rest of the month to watch (since i already paid that month). Well, I had cancelled because I don't watch anymore. Guess what? Since it was a family plan, my father end up watching on his house, in another city. So Netflix renew the subscription. Fun right? I get a message everytime my card gets charged, that's why I noticed I was…

And most of these don't allow removing the last card on file, even if it's cancelled.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#96

Post by atum47 »

lolinder wrote: post #90
atum47 wrote: post #82

Earlier quoted context omitted.

I have talked to my father, he did not clicked anything. By simple watching after the final date they gave us it triggered a renewal. the solution proposed in the chat was to logout every device at once and delete my credit card so that wouldn't happen again.

Did customer support confirm that that is the feature they were talking about—watching something after renewal triggers the charge? Or is it possible you were talking past each other? The only documentation on Netflix for this doesn't mention this 'feature' [0], and I can't find any discussion of similar cases (which I would expect for something like this). Also, this kind of behavior would unambiguously violate seve…

I mean, they have a lot of complaints about the same issue:

https://www.reclameaqui.com.br/netflix/conta-reativada-sem-a...

https://www.reclameaqui.com.br/netflix/cancelar-assinatura_R...

https://www.reclameaqui.com.br/netflix/cancelei-a-minha-assi...

https://www.reclameaqui.com.br/netflix/cobranca-no-cartao-me...

I mean, sorry about the topics being in PT-BR, but they seem to be doing that with a lot of customers...

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#97

Post by graeme »

One click to cancel would actually be too easy. I once had subscribed to encylcopedia brittanica. They also sent email messages. I replied to one and said “please ubsubscribe me”.

They cancelled my brittanica and refunded me! I wanted the emails to stop. Now to sign up I’d need to enter my payment info again; I just stayed unsubscribed.

I will sometimes check how cancellation works by looking at the cancel area. Would not expect a single click to terminate my account.

Easy cancelling is a great idea. “Click” to cancel sounds abrupt.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#98

Post by _Parfait_ »

graeme wrote: post #97

One click to cancel would actually be too easy. I once had subscribed to encylcopedia brittanica. They also sent email messages. I replied to one and said “please ubsubscribe me”. They cancelled my brittanica and refunded me! I wanted the emails to stop. Now to sign up I’d need to enter my payment info again; I just stayed unsubscribed. I will sometimes check how cancellation works by looking at the cancel area. Woul…

....You cannot be serious

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#99

Post by teeray »

Sharlin wrote: post #32
glimshe wrote: post #8

Earlier quoted context omitted.

The subscription is a recurrent commitment that you sign up for through a contract. They cancel it automatically because they don't want to bother collecting the money - it's expensive to do so and will lead to permanent churn. But they can; it's your problem to fix the payment method to cover your monthly/yearly commitment. All they have to do is to keep the service available and put something in the contract to tha…

Does redeeming a service’s own gift card really tie the user to a perpetual rather than fixed-term agreement?

In the US, yes. If the letter of the contract says that you are responsible for a monthly payment, how that debt is settled every month does not change the terms of the contract. A gift card just allows you to settle the debt with a mutual debt owed.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#100

Post by orangesquirrel »

BiteCode_dev wrote: post #83
orangesquirrel wrote: post #75

Earlier quoted context omitted.

[flagged]

Your comment is weird. OP comes up with an example of a possible solution, and you react like this is some kind of propaganda you have to fight. It comes out as needinglessly harsh, and you can do this with any country. I can make up a list of all the awful things about America. But that's just not the topic.

Ahh didn't mean to come across as needlessly harsh. I like the country BTW, and I conceded that this idea might be a good one. Most people are acutely familiar with many of the faults of America, and are probably less so with those of smaller governments. I think my comment was coming more from a "wow maybe they actually did something right with tech?" perspective than anything else, similarly to how I might react if Apple was lauded for making strides in right to repair or something like that, or Google was praised for protecting user privacy, and I hoped to provide some context that most people would lack. But if my comment was unhelpful or unfair then I apologize.
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