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Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

businessinsider.com

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Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#61

Post by snowwrestler »

jkaplowitz wrote: post #4
WeylandYutani wrote: post #3

I have switched to prepaid gift cards instead of giving apps the right to take money from my bank account. No payment information linked to Google- got burned by auto renewal once and never again.

Not paying a debt you legitimately owe doesn’t eliminate the legitimacy of the debt. Most app owners probably won’t take any further action against you because it’s not usually worth the time and money (at least in the US), but they’re entitled to. If they sell your debt to a debt collector, have fun with that. (Tangent: there is usually a certain number of years of inaction after which they can’t go after you for th…

On quite a lot of services the contract term is the billing term, and it just renews every time a successful payment happens. For example a month-long contract that auto-renews monthly. If the payment fails, the current contract simply ends and no debt is created.

Obviously: read the terms of what you’re signing up for, to check.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#62

Post by scarface_74 »

littlecranky67 wrote: post #24
throwaway2990 wrote: post #20

This is why I don’t want alternative payment options on iOS. It’s 1 click cancel on subscriptions. It’s enforced and they have no say or cannot make it difficult for me to cancel.

The UX is great, but not worth paying 30% more.

It’s 15% after one year and most major players have negotiated 15% from day one.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#63

Post by dspillett »

muro wrote: post #22
ericmay wrote: post #14

Earlier quoted context omitted.

The same amount it takes to sign up

You might need name, address etc as part of the sign up, but if they made me enter all of that againz it would be infuriating.

That isn't signing up, that is filling out a profile and/or stating/proving who you are (for payment processing & fraud prevention purposes). While it is often closely linked to “signing up” it is not actually a direct part of it.

Even if you consider it all to be part of the sign-up, it could be a single form so the match of “as many forms to cancel as to sign-up” still works: this one form for signing up, the “are you sure, this is why you might prefer not to” page being its opposite at the other end.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#64

Post by mysterydip »

wdb wrote: post #57

I can understand why they don’t like it. But I think it’s a good idea to make cancelling just as easy as signing up. Want to make cancelling more difficult, well then you should make signing up same level difficult

"In order to sign up, you must speak to a customer service representative on the phone after waiting on hold at least 15 minutes"

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#66

Post by tantalor »

RGBCube wrote: post #60
ethbr0 wrote: post #54

Earlier quoted context omitted.

This seems like a great solution -- allow a centralized party to control the front end (and create an audit log), then transmit the intent to the service to act on. I'd prefer to see it as a non-government, not-for-profit service. But the ceding of front end control to services themselves doesn't work. We already learned that with email / unsubscribe.

> I'd prefer to see it as a non-government, not-for-profit service. Hard, because the government has authority, a random company does not. I'd still trust my government more than a random non profit company, if my trust decreases, I'd vote for different people to manage the country - which is not possible with companies.

You could run it like the Fed, independent from govt but still official.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#67

Post by akvadrako »

terinjokes wrote: post #56
bobviolier wrote: post #33

Earlier quoted context omitted.

I am from the Netherlands, and I never see prices without VAT on websites. What is an example? Edit: not saying your lying, just thinking it might be geo related sometimes?

I was buying tickets for an upcoming music concert here in Amsterdam. The map showing prices in different sections was one price, but they wanted €74 extra in "total fees", and an additional €14 in VAT.

That VAT only covers the extra fees; it's 21%.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#68

Post by kelipso »

tantalor wrote: post #66
RGBCube wrote: post #60

Earlier quoted context omitted.

> I'd prefer to see it as a non-government, not-for-profit service. Hard, because the government has authority, a random company does not. I'd still trust my government more than a random non profit company, if my trust decreases, I'd vote for different people to manage the country - which is not possible with companies.

You could run it like the Fed, independent from govt but still official.

Why, so they can be shady and funnel profits to private hands?

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#69

Post by atum47 »

Netflix is such a crook. I had cancelled my subscription a while ago. They gave me the rest of the month to watch (since i already paid that month). Well, I had cancelled because I don't watch anymore. Guess what? Since it was a family plan, my father end up watching on his house, in another city. So Netflix renew the subscription. Fun right? I get a message everytime my card gets charged, that's why I noticed I was still being charged for Netflix. End up hoping in a chat with the support and they told me about this "feature" of automatic renewal.

UPDATE

https://news.ycombinator.com/item?id=36708881 - ReclameAqui is a Brazilian website where customers can file complaints about companies. Netflix seems to be doing that to a lot of customers...

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#70

Post by plagiarist »

drewcoo wrote: post #47

A really wonderful way to "fight click to cancel" would be providing better content and a better experience and charging less. You know - all the things that would make someone want to stay. Instead, they use legal borderline-fraud to chase profits.

Make it as difficult for them to cancel a series (scaled for net worth) as it is for a customer to cancel the account, as a lesson.
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