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Google blocking all FastSpring stores

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Re: Google blocking all FastSpring stores

#2

Post by chaosmachine »

I use FastSpring for several of my businesses. All my Firefox and Chrome customers are currently bouncing off a scary malware warning when they go to check out:

http://i.imgur.com/aaV50.png

FastSpring support says:

"Our marketing page on fastspring.com was hacked with some malware. Because of this, google lists any FastSpring.com URL as hosting malware and blocks Chrome and Firefox visitors from going to FastSpring.com URLs. While Springboard and Order pages weren't hacked, the net effect is that users of Firefox and Chrome are temporarily blocked from getting to order pages. We are working to clean this up and get google to unblock and hope to have it fixed soon. Buyers using IE, Safari or Opera aren't effected."

For the moment, I've paused all my AdWords campaigns. I'm really hoping this will get resolved quickly.

Re: Google blocking all FastSpring stores

#4

Post by circa »

kevinburke wrote: post #3

FastSpring should submit a reconsideration request in Webmaster Tools showing that they've cleaned up the problems. Then the warnings will go away. It's not a good sign that an online checkout store is getting hacked, period.

Yeah definitely. I've had this issue a few times with some of the sites I manage. Its usually lifted quick once someone submits the proper info but yeah this can't be good for their customers. bummer.

Re: Google blocking all FastSpring stores

#6

Post by paulkafasis »

For what it's worth, the warning isn't appearing in Firefox in multiple test machines either. It certainly is appearing in Chrome, and as you note, it's scary looking. Fortunately, it DOES have a bypass link.

For now, we're just hoping they'll get it cleaned up by the AM. If not, we'll have to consider more drastic steps (a very first step being user-agent based warnings on our side of things).

For the future, we'll certainly want to see a smarter separation of domains, to avoid this very issue.

Re: Google blocking all FastSpring stores

#7

Post by Joakal »

Google.com even thinks some part of Google.com had some suspicious activity: http://www.google.com/safebrowsing/diagnostic?site=google.co...

Yahoo's even worst: http://www.google.com/safebrowsing/diagnostic?site=yahoo.com

The only search engine not been partially suspicious: http://www.google.com/safebrowsing/diagnostic?site=bing.com

Re: Google blocking all FastSpring stores

#8

Post by colonelxc »

paulkafasis wrote: post #6

For what it's worth, the warning isn't appearing in Firefox in multiple test machines either. It certainly is appearing in Chrome, and as you note, it's scary looking. Fortunately, it DOES have a bypass link. For now, we're just hoping they'll get it cleaned up by the AM. If not, we'll have to consider more drastic steps (a very first step being user-agent based warnings on our side of things). For the future, we'll…

The warning is appearing for me (FF 10.0 on Ubuntu 11.10). It might have just taken time to propogate.

Re: Google blocking all FastSpring stores

#9

Post by woodall »

Joakal wrote: post #7

Google.com even thinks some part of Google.com had some suspicious activity: http://www.google.com/safebrowsing/diagnostic?site=google.co... Yahoo's even worst: http://www.google.com/safebrowsing/diagnostic?site=yahoo.com The only search engine not been partially suspicious: http://www.google.com/safebrowsing/diagnostic?site=bing.com

It even looks like Twitter/Google's url shortners, StumbleUpon and a few others are flagged as well. My guess is that they tag the url responsible for the redirect instead of where it resolves to.

Re: Google blocking all FastSpring stores

#10

Post by paulkafasis »

Just heard from FastSpring, with a forward of the reply from Google:

"Status of the latest badware review for this site: A review for this site has finished. The site was found clean. The badware warnings from web search are being removed. Please note that it can take some time for this change to propagate".

Sounds like this should all be clear in the AM. Or later in the AM, as it were. Or, within a few hours, for a less US-centric time.

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