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InfluxDB Cloud shuts down in Belgium; some weren't notified before data deletion

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Re: InfluxDB Cloud shuts down in Belgium; some weren't notified before data deletion

#201

Post by steveBK123 »

yard2010 wrote: post #165
js2 wrote: post #34

Earlier quoted context omitted.

Paul: I'm surprised you didn't do a scream test. Not everyone is going to see those emails and even those that do may not understand what they are reading. Internally at my company we always do scream tests as part of our EOL process because we know we can't reach everyone, even our own employees. https://www.microsoft.com/insidetrack/blog/microsoft-uses-a-... Fun story: my mortgage got sold last year. Not the first…

Clearly, it's easier to say sorry than do things right up front

LOL, have they even said sorry though?

Re: InfluxDB Cloud shuts down in Belgium; some weren't notified before data deletion

#202

Post by heyoni »

d33 wrote: post #194
dangoodmanUT wrote: post #189

It should not be understated how bad this is. Your #1 expectation as a cloud database provider is to keep data safe and recoverable. I hope for at least their sake they took a backup of everyone's DB that could be restored in another region, but based on the fact that they didn't do a scream test, I doubt they thought about this either. This must have been forced upon by upper management, because there is no way some…

In case anyone else is wondering: > The Scream Test is simple – remove it and wait for the screams. If someone screams, put it back. The Scream Test can be applied to any product, service or capability – particularly when there is poor ownership or understanding of it’s importance. https://www.v-wiki.net/scream-test-meaning/

Maybe this is the scream test…just done badly

Re: InfluxDB Cloud shuts down in Belgium; some weren't notified before data deletion

#203

Post by flagrant_taco »

flagrant_taco wrote: post #191
kawsper wrote: post #183

Earlier quoted context omitted.

And now they've released 3.0.0 in their cloud, which they claim is backwards compatible, but lets see. I sometimes wonder if vendors realize that they put their customers into a buying mode when they do this, when our options are: - Upgrade to the new version of product X. - Change to vendor or tooling completely as we're already changing everything. We might pick another system if we feel like it is more stable.

If it's backwards compatible why would they bump the major version? Either there should have been a breaking change in there or they don't understand symantic versioning

Not sure why the downvotes here, a database service misusing semantic version is itself a red flag in my opinion. If major releases don't indicate a breaking change I'm not as confident in what might be part of a minor or patch release.

Re: InfluxDB Cloud shuts down in Belgium; some weren't notified before data deletion

#204

Post by mhh__ »

WalterBright wrote: post #52

Imagine if github was fired upon from the Death Star. The disturbance of the force would be epic as millions of voices suddenly cried out in terror and were suddenly silenced.

Luckily git is actually distributed underneath. Unluckily the issues aren't in the git repo.

Re: InfluxDB Cloud shuts down in Belgium; some weren't notified before data deletion

#205

Post by jpambrun »

pauldix wrote: post #29

Hi, cofounder and CTO here. We notified everyone via email on February 23, April 6 and May 15th. We also offered to help migrate all users. I realize that it's not ideal that we've shut down this system, but we made our best efforts to notify affected users and give them options to move over to other regions. If you've been impacted by this, please email me personally and I will do my best to help out: paul at influx…

I should not have to say this, but "best efforts" is not enough and is very offensive to every user still relying on your services. You had a duty of results, not merely "best efforts", to reach every-single-one of your active users before hitting shift-delete on their data.

Re: InfluxDB Cloud shuts down in Belgium; some weren't notified before data deletion

#206

Post by distcs »

What I really don't get is why do people even put their data into these types of cloud services which have no proven track record?

What value proposition were they providing that is so great that you were willing to risk your critical data by putting it into their service when they have done nothing to prove that they are worthy of your trust? what kind of thought process leads to this kind of decisions? someone, enlighten me. I really want to understand.

Re: InfluxDB Cloud shuts down in Belgium; some weren't notified before data deletion

#207

Post by testemailfordg2 »

A lesson for us and senior managements of different companies, considering cloud hosting. If you are saving money by moving things away from on-premise or using a managed service to reduce employee costs, then you need to factor in these disaster scenarios and have procedures in place. If the senior management folks at time only thought about cost savings and not business continuity, then the blame of this fiasco should also go on their heads, as they took credit for saving money and now is time to take credit for data loss.

Re: InfluxDB Cloud shuts down in Belgium; some weren't notified before data deletion

#209

Post by distcs »

cowl wrote: post #144
fooker wrote: post #49

I can understand the outrage about deleted data, but has anyone figured out why they are shutting down in Belgium?

What I don't understand is why they have not auto migrated all customer data to the closest region. Why ask the customers to do this migration instead of transparently handling it for them? yes the cost may be different but this was their decision, they should absorb these costs until the customers decide.

Auto migrating data to the closest region cannot be done without legal implications if that region is another country.

Re: InfluxDB Cloud shuts down in Belgium; some weren't notified before data deletion

#210

Post by jacquesm »

rvba wrote: post #198
dmurray wrote: post #173

Earlier quoted context omitted.

The consumer doesn't bear 100% of the costs though. If mortgages cost $1mm to buy, they wouldn't cost $1mm to originate. They'd cost a little extra by being illiquid - the same amount as if they cost $2mm to buy.

The consumer nearly always bears 100% of the costs - because most companies sell at a profit. The final price is a combination of all costs incurred + a profit percentage imposed on the consumer. If all customers would receive fedex mail, then the costs of this fedex would be pushed on them somehow. Probably by making them pay slightly higher interest rates or by introducing some one off handling fee.

Profits aren't a fixed number.
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