Practical report: the OpenAI API is a bad joke. If you think you can build a production app against it, think again. I've been trying to use it for the past 6 weeks or so. If you use tiny prompts, you'll generally be fine (that's why you always get people commenting that it works for them), but just try to get closer to the limits, especially with GPT-4. The API will make you wait up to 10 minutes, and then time out.…
Very sorry to hear about these issues, particularly the timeouts. Latency is top of mind for us and something we are continuing to push on. Does streaming work for your use case?
https://github.com/openai/openai-cookbook/blob/main/examples...
We definitely want to investigate these and the billing issues further. Would you consider emailing me your org ID and any request IDs (if you have them) at atty@openai.com?
Thank you for using the API, and really appreciate the honest feedback.