My Twitter Account (walter) just got Suspended • Hacker News Board

Re: My Twitter Account (walter) just got Suspended

#11

Post by marekmroz » Sat, Mar 03, 2012, 2:58 PM UTC

conoro wrote: post #7

walterh wrote: post #6

Earlier quoted context omitted.

Hi St3fan, I sent an email to twitter contesting the suspension. It's odd I didn't get a notification email from twitter prior to the suspension. Right now, my guess is that the account got hacked and was used for spamming. I can't think of any other reason why the account would be suspended. Walter

They basically do all of this stuff without notification. Sign of a very immature customer support organisation.

I hate to bring it up yet again as this is being said quite often in context of google/facebook/twitter shenanigans, but until you pay for it you are not a customer but a product. I am sure that corporate clients such as advertisers enjoy a nice level of support from Twitter.

Re: My Twitter Account (walter) just got Suspended

#12

Post by walterh » Sat, Mar 03, 2012, 4:02 PM UTC

youlost_thegame wrote: post #9

Hi Walter. As some are saying here, I don't think this is much news-worthy. However, I think it could be quite interesting and illustrative to write an article explaining the whole process from start to end. Why don't you share with us the whole story once it finishes, with your hassles and maybe some tips for other readers? A two-paragraph rant is not quite what we would expect from a HN link

I've added some more information to the original post.

Re: My Twitter Account (walter) just got Suspended

#13

Post by walterh » Sat, Mar 03, 2012, 4:04 PM UTC

marekmroz wrote: post #11

conoro wrote: post #7

Earlier quoted context omitted.

They basically do all of this stuff without notification. Sign of a very immature customer support organisation.

I hate to bring it up yet again as this is being said quite often in context of google/facebook/twitter shenanigans, but until you pay for it you are not a customer but a product. I am sure that corporate clients such as advertisers enjoy a nice level of support from Twitter.

Twitter for me is a utility I would happily pay for if Twitter let me. For better or worse they don't want my money.

Re: My Twitter Account (walter) just got Suspended

#14

Post by youlost_thegame » Sat, Mar 03, 2012, 4:18 PM UTC

walterh wrote: post #12

youlost_thegame wrote: post #9

Hi Walter. As some are saying here, I don't think this is much news-worthy. However, I think it could be quite interesting and illustrative to write an article explaining the whole process from start to end. Why don't you share with us the whole story once it finishes, with your hassles and maybe some tips for other readers? A two-paragraph rant is not quite what we would expect from a HN link

I've added some more information to the original post.

Thanks! Just remember to keep us posted