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Show HN: Streak.com - Do sales, support and bug tracking all inside Gmail

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Re: Show HN: Streak.com - Do sales, support and bug tracking all inside Gmail

#51

Post by donpark »

Nicely done. Two concerns: 1) exposure to breakage when Gmail changes, 2) potential introduction of protection against invasive integration.

Google has three options: 1) turn a blind eye, 2) block deep integration (same game AOL played with AIM), or 3) introduce client-side integration API. #1 is temporary. #2 is nightmare for Streak. #3 requires strategy change by Google.

[update] Rapport doesn't have this problem because they are using Outlook PIA to work directly with Outlook object model.

Re: Show HN: Streak.com - Do sales, support and bug tracking all inside Gmail

#54

Post by Ecio78 »

alooPotato wrote: post #16
tomblomfield wrote: post #12

This looks awesome - I'd love more information about how it works in a multi-user environment. For example, if 3 guys in my company do sales, how do we prevent everyone contacting the same leads?

We don't go into it much on the homepage but we think Streak really does well here. You can share a sales pipeline to specific people or to your entire domain and you can assign leads to different team members. There's a small demo of how sharing works at the end of the bug tracking demo video.

and what about multiusers helpdesk?

Re: Show HN: Streak.com - Do sales, support and bug tracking all inside Gmail

#56

Post by OmarIsmail »

Jun8 wrote: post #53

Can you provide some insight as to how this is implemented? Do you use contextual gadgets?

Contextual gadgets are pretty limited. If you want to get started in Gmail the best way I recommend is to use James Yu's excellent Gmailr (https://github.com/jamesyu/gmailr). We did some prototyping with that. Since then we've taken that core code and rewrote 90% of it to fit our needs and make our own platform.

Re: Show HN: Streak.com - Do sales, support and bug tracking all inside Gmail

#57

Post by jpdoctor »

Nitramp wrote: post #49
jpdoctor wrote: post #40

Given that Google might acquire your company, why would you want to provide it with 100% of your sales, support and bug tracking information?

100% of your sales, support, and bug tracking information will be reflected in the email inbox of your employees. If you're not hosting your own email servers, all that information is available to some 3rd party. These companies have contracts in place preventing them from abusing the potential information they can gain, and they usually have a lot more to loose from violating it than what they could gain from cheati…

> and they usually have a lot more to loose from violating it than what they could gain from cheating like this.

No they don't. That's the problem.

Apparently there are not a lot of folks here who have spent time on the other side of the acquisition table: They're confusing a gentlemenly game where people play by the rules with a streetfight.

Re: Show HN: Streak.com - Do sales, support and bug tracking all inside Gmail

#58

Post by rufugee »

Jun8 wrote: post #53

Can you provide some insight as to how this is implemented? Do you use contextual gadgets?

+1. I would love to develop some customizations on top of GMail, but haven't seen a good explanation of how to do it (yet). Maybe I just haven't looked closely enough...but is this something Google actively encourages or something you have to mangle with a plugin like greasemonkey?

Re: Show HN: Streak.com - Do sales, support and bug tracking all inside Gmail

#60

Post by toblender »

I've been trying to manage customers with emails for a while. What a nightmare. This looks like a great product. But, I'm not sure I'm willing to share all my emails.

I think a good work around would be to create a gmail account specifically for handling client stuff. Or you guys could offer email address which are already gmail integrated.

Just some notes. Great product, props from Canada :D

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