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The only acceptable rating to leave an Uber driver is 5 stars

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Re: The only acceptable rating to leave an Uber driver is 5 stars

#21

Post by fantod »

ChildOfChaos wrote: post #13

A rating for Uber is silly. It's just a ride to get you to A to B, having a five star rating system is what creates a situation where leaving a 5 star review i the 'only acceptable rating' I think maybe it should just be a few simple questions that are yes or no, based on did the driver follow procedures, get you to your location, provide a suitable vehicle etc. Maybe these questions are randomised so you only get as…

Agreed. Or have a function to report unacceptable behavior, but besides that no feedback is needed. I pretend this is the case. Never leave ratings anymore.

Re: The only acceptable rating to leave an Uber driver is 5 stars

#23

Post by carlossouza »

I'm not a psychologist, but I'm sure one can explain this insight:

Whenever I'm rating an Uber (or any service), the number of stars I leave is often more correlated with how I feel at that particular moment (regardless of the service) and less with the service itself

If I'm having a good day or in a particularly good mood, everything is 5 stars, regardless of the service... and vice-versa

Re: The only acceptable rating to leave an Uber driver is 5 stars

#24

Post by joking »

mg wrote: post #8

I often think that marketplace rating should work like this: Every 3 rides, you get asked "Which one of the last 3 rides did you like the best?". Then the driver you select gets 1 star. So an average driver would get 0.3 stars per ride. For display purposes, this can be normalized to whatever scale is most comfortable for users. This should completely get rid of the problems with the popular "rate every seller right…

that's in line with the past week elo everything ( https://news.ycombinator.com/item?id=36393406 ) submission. There are many statistical ways to improve the rating systems, but if you don't act and proactively filter bad actors, is not a zero sum game.

Re: The only acceptable rating to leave an Uber driver is 5 stars

#25

Post by integrale »

andsoitis wrote: post #2

Without thinking too deeply about the incentives and unintended consequences, it seems a better rating system would be "thumbs up" and "thumbs down", with the latter requiring some rationale (the text can be checked with AI to make sure it isn't just gibberish).

Back when Foursquare was more popular, I always felt their ratings were much more accurate than Yelp’s. They use(d?) a ternary neutral/thumbs up/thumbs down.

Not sure of their algorithm to generate a score of 1-10 – it’s possible it used more information than just the ternary rating — but their ratings could vary dramatically from sites like Yelp that used the usual 1-5 stars, and seemed to track much more closely to the actual quality of restaurants.

Re: The only acceptable rating to leave an Uber driver is 5 stars

#26

Post by gabereiser »

toast0 wrote: post #10
willcipriano wrote: post #7

I went into a store this weekend, find my item walk up to the counter, the guy scans my item and I go to use my card, it prompts me to rate him out of 5 stars. What does a 1 star item scanning look like?

Guy refuses to scan barcode, and manually keys the item; incorrectly, and refuses to fix it?

And all you wanted was a pepsi and the guy hands you a coffee. Charges you for the pepsi twice. No refunds.

Re: The only acceptable rating to leave an Uber driver is 5 stars

#27

Post by 4ggr0 »

toast0 wrote: post #10
willcipriano wrote: post #7

I went into a store this weekend, find my item walk up to the counter, the guy scans my item and I go to use my card, it prompts me to rate him out of 5 stars. What does a 1 star item scanning look like?

Guy refuses to scan barcode, and manually keys the item; incorrectly, and refuses to fix it?

...and still charges you, but puts the money in their own wallet. Doesn't give you change.

Re: The only acceptable rating to leave an Uber driver is 5 stars

#28

Post by RobotToaster »

willcipriano wrote: post #7

I went into a store this weekend, find my item walk up to the counter, the guy scans my item and I go to use my card, it prompts me to rate him out of 5 stars. What does a 1 star item scanning look like?

He gestures vaguely to the scanner for you to do it yourself, while playing a hentai game on his phone with the audio on max?

Re: The only acceptable rating to leave an Uber driver is 5 stars

#29

Post by ChildOfChaos »

fantod wrote: post #21
ChildOfChaos wrote: post #13

A rating for Uber is silly. It's just a ride to get you to A to B, having a five star rating system is what creates a situation where leaving a 5 star review i the 'only acceptable rating' I think maybe it should just be a few simple questions that are yes or no, based on did the driver follow procedures, get you to your location, provide a suitable vehicle etc. Maybe these questions are randomised so you only get as…

Agreed. Or have a function to report unacceptable behavior, but besides that no feedback is needed. I pretend this is the case. Never leave ratings anymore.

Even a "Where you happy with your ride" Yes / No.

If yes, then do nothing else, if No, then allow an option to provide feedback that can be monitored in a data driven way so you can see any potential drivers that have issues, else ignore.

Re: The only acceptable rating to leave an Uber driver is 5 stars

#30

Post by wkdneidbwf »

ChildOfChaos wrote: post #13

A rating for Uber is silly. It's just a ride to get you to A to B, having a five star rating system is what creates a situation where leaving a 5 star review i the 'only acceptable rating' I think maybe it should just be a few simple questions that are yes or no, based on did the driver follow procedures, get you to your location, provide a suitable vehicle etc. Maybe these questions are randomised so you only get as…

exactly, starred ratings are weird for both the passenger and driver

..but they’re also fast to leave and well understood which i’m sure is why they’re used. if you started asking questions instead folks will stop providing feedback. maybe they could incentivize the behaviors through small credits for future rides or something.

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